When we first enrolled our son at this daycare, we truly believed we had found a safe, caring, and…read morestructured environment for him. This daycare has a strong reputation at other locations, and in the beginning, things seemed promising. Unfortunately over time, this specific location became a complete nightmare for our family.
Our son is 3 years old. Like any toddler, he loves to play, have fun, and be around other kids. He is loving, energetic & curious. Toddlers misbehave sometimes & that is normal. That is why classrooms are supposed to have structure, supervision & teachers who know how to redirect behavior appropriately.
Instead once our son began copying another child's negative behavior, he was quickly labeled as "the bad kid." We repeatedly explained that he was being influenced by another student, but the situation was never handled properly. They also were aware & knew this!!!! We were told certain children could not be separated because one child's mother worked there as a teacher & had another child enrolled in a different classroom. Rather than correcting the environment or helping the children succeed, we were constantly being called to pick our son up early when no other parents were being called! We felt as though at this point our son was being targeted. Why continue to pay for him every week when he was spending less than an hour a day in school.
We tried working with the director & offered suggestions that could help improve the situation, but our concerns were dismissed. We were repeatedly told adjustments would be made but nothing ever changed. We even had a behavioral therapist come out to the site and observe & assess our son! Nothing was wrong with him! Again a typical 3 year old following what everyone else was doing because of 1 or more specific classmates misbehaving.
One of the most concerning parts was what we personally observed on the cameras. Multiple teachers were sitting down on their phones instead of actively supervising the children. We witnessed moments where children were not being properly attended to at all. At one point, our son eloped from the classroom & the assistant director was heard telling a teacher, "Run after him, this is your classroom." The fact that we even had to screenshot so many incidents says enough on its own.
What truly pushed us over the edge were the serious safety concerns. An autistic child was reportedly left outside alone for around 10 minutes. Another child was also left alone on a separate occasion for another 10 minutes! How does that happen in a daycare setting? Who is doing headcounts? Why are children not being accounted for properly? These are not small mistakes. These are serious failures in supervision and safety.
There also seems to be a major lack of structure & support within the facility itself. The teachers appear overwhelmed & unsupported, which ultimately affects the children. We even offered to volunteer our own time to help because we genuinely wanted things to improve. We were met with promises & nice words but no real action.
Over time, we noticed a very high turnover rate not just with children leaving, but with teachers and administration as well. After withdrawing our son & researching other daycare options, we met former teachers from this location who immediately recognized us & asked what happened. Some directors from other facilities even had former students from this daycare enrolled with them. Hearing multiple people reassure us that we made the right decision to remove our son confirmed what we already felt in our hearts, our child was no longer safe there.
At the end of the day this is simply our family's experience. Other families may have different experiences but we strongly encourage parents to do their research, ask questions, observe carefully, & trust their instincts. A daycare can have a great name but that does not guarantee every location operates the same way.
Children deserve patience, protection, structure, & care. Parents deserve honesty & peace of mind. Unfortunately, we no longer found either here.