Join this company because I thought it was a family owned business with consideration for the…read morecommunity and thereby better quality service than bigger companies. Their biggest plus is that they use biofuels for the environment but since I've started using them my oil line tends to clog especially when near empty. And if you're an internet customer who gets a .30 discount they treat you like the cheap bastardized child that doesn't deserve even a little technical support to get the line unclogged or serviced. Although the website specifically says if your empty call us directly the receptionist was very short when she found out I was using the internet and cut me off a couple of times as if I would never accept the higher price. They will not even provide technical assistance even if you offer to pay extra unless you're a premium customer paying full per gallon rates. But regardless they do deliver quickly and for that 4 stars.

Worst customer service experience I have ever had. After being a loyal customer since early 2022, I…read morecalled to discuss my pricing. The Billing Manager was incredibly rude, shouted at me, and made unprofessional personal remarks before hanging up on me. I've switched to a new provider and will be saving $1.40 per gallon. I strongly recommend avoiding Estes if you expect to be treated with basic respect.

I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

Just moved to Barnstead Nh, Eastern Propane and Oil showed up and informed me that the previous…read moreowners had an outstanding bill and he was there to shut my Propane off..WTF. How is that my problem ...Is this my welcome to Barnstead. Extremely upset.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

Excellent! Great service, team and pricing. During Covid, I ran out of oil during a holiday…read moreweekend. My standard oil service company who I had been providing me with home heating oil for years (and I had good standing) could not help me. I then contacted several local companies who could not help me for after the holiday. I started really panicking for the weather man said we're going into single digits this weekend. I made more calls, and DF Richard answered after hours too. I talked to the owner of DF Richard Energy who said yes we can help you. They came out that night to hold me over, then the next day with a full oil tank fill up and didn't charge me exorbitant fees as some other companies would have. A family owned business since 1932 with competitive pricing,, they have proven excellent customer service, we are not just an account number. Going that extra mile was not forgotten and much appreciated, earning DF Richard another permanent customer to this day with a big ~ Thank You!

I've tried 5x to have someone call me to explain the gas usage and after being told someone will…read moreget back to me nothing happens, starting around 7/1. My gas usage tripled and can't get explanation why from this company. I'm in an apartment so I'm stuck with them.

I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

I have contacted them 30 days ago to remove their propane tank from my property in Dover. Phoned…read morethe office twice and was told they are short staffed. This company doesn't value good customers.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

We been dealing with Fieldings for many years for both propane and oil deliveries. The woman we…read moredeal with jber the phone are always very helpful. Deliveries are made when promised. We deal mostly with the Auburn office, the woman at the front desk is always happy and pleasant.

We ordered fuel, got a confirmation and they did not deliver. They yelled at my husband and wanted…read moreto charge the increased and not the confirmed price. Also, they would not deliver the oil now even though this order had been placed on March 3rd, there was a confirmation, and then they did not contact us or deliver the oil. Now our oil is so low that we are going to need to find alternate ways to heat. They were yelling at my husband the excuse that they have 1200 customers and now they have 1199.

Rymes is a great family run business. The have great service and they go above and beyond to make…read moresure you are taken care of beyond expectations. At one point they even had a one of a kind part shipped from California and delivered straight to my house. No better company in NH.

rymes is the worst provider we've dealt with. ran out of propane twice in the last couple of years…read moreand we were on what was supposed to be automatic delivery. we switched to carderelli h

They did such a great job! I just had my interior done and will definitely go back to them next…read moretime. My car felt like I was driving it off the lot again.

Mixed results at best. Back of car totally missed first…read moretime. Would not clean the mat saying it couldn't be cleaned (but it most certainly could at home). Seat belts never touched. Sides and back of steering wheel still dirty. Ring from a drink left on the top glass. Have found a couple of almonds, etc. down side of passenger seat - so not fully cleaned there either. Perhaps if I'd had more time and spotted everything then, think they would have made another pass on more of it. But really want a detailer to be thorough and professional. A pro knows these areas need cleaning, and knows how to do it. And definitely someone who knows what to look for should inspect the car and declare it clean or send staff back before saying it's ready. As a customer I'd have to have a "check-it" list in the future to see if everything that should have been cleaned was.