Very glad to have gotten my clogged gutters cleaned, and I can say Edwards was by far the most…read moreprofessional as I looked for a new group to come out. Initially I was ready to auto-schedule them year in and year old, but it didn't quite land perfectly to do so.
These guys have good insurance and workman's comp (their words when asked), and are communicative with texts around scheduling. Prices were transparent and fair.
We were on the books for 12:30-2:30 pm on a Friday, but ultimately they ended up coming hours later when we had people over and were doing dinner. It's not the end of the world because I don't need to be out there with them, but we had to move our plans inside.
In the past, we had a different company who would set up the ladder and scoop everything into a bucket, but our tech (who was friendly) used a leaf blower on everything. It had just recently been raining so we ended up with quite a bit of river birch branches everywhere, and wet leaves and birch seeds plastered to the house.
I think that's gonna happen, to some degree. Where I was a bit peeved was the fact that there were a handful of big branches on a little flat part of our roof. The guy just chucked them into the bushes on our patio, didn't bother with removal.
I did hear the tech at one point powerwash, so he knocked some off. I was surprised to see the front, eaves, and back still covered when the job was done. I should've said something, but again, we were entertaining and I didn't want to get into it to be honest.
I got out there the next day with a leaf blower and knocked some of it away. However, there was so much accumulated on our eaves that it continues to trickle down with the wind, so I'm in a state of constant cleaning now.
The company asked for feedback via text and I told them the tech was friendly, but the cleanup wasn't quite up to par IMO. After some back and forth, they offered (emphatically) to come out and powerwash the house. It was a crazy busy weekend so I declined, but I do appreciate them offering. I think their customer service is legit, and that's not always the case.
Again, would love to have a company every spring and fall that I could bank on, and was so close here, but they came up a bit short. If I knew it wasn't going to just rain shit down all over my patio, walkway, and driveway (he did clean that part up well to be fair), I would be game. As it is, I'll probabaly look around again but will consider hiring for the fall.
