They got me in with my son's car quickly with what I thought was a nail in the tire. Alas, the tire…read morehad a prior patch that was starting to fail. They got the replacement (two) right away and I was on my way the next day. The cost of two new tires is what it is ;)

Trickles was great. No problems at all with them, they took off our upper strut spacers plus an…read morealignment for $524. We were quoted $1000 for this job at a competitors and we were told they weren't as familiar with ford trucks either. So we got quality work and a fair price at Trickles. Edit: alignment wasn't done right, no problem, so I called and I'm taking it in right now, will update when it's done

Over the many years while visiting my Parents in Ames, their Kitchen always had reminders of their…read moremany trips to Fareway. Packages of cheese, meats, cookies, etc. were present for meals and snacks. And for whatever reason, the other Iowa grocery store chain (HyVee) didn't have the same alure or trips to the store. At the same time, I often feel the need to supplement or replace the inventory. Although this Fareway is not the closest one to the house, I often find myself here, as part of my sojourns Downtown. As with any grocery store I don't shop regularly, it takes awhile to get my bearings. But when I do, I find what I need and the folks working here have always helped me out when needed, and with a smile. And even though my last trip only consisted of a can of coffee and breakfast pastry, I've continue to be treated like a valued customer.

I had a very pleasant time at this location and specifically one of the employees named Emanuel was…read morevery kind towards me.

Professionalism, Punctuality, Quality, Value…read more Everyone needs a mechanic who they can trust. A vehicle that stops working correctly at the wrong time is something I never want, particularly when we're taxiing the little ones around. I trust Larry.

I'll be honest. I may be the outlier here, but... I don't…read morelike taking my car to an auto shop. Like any terrible relationship, I have the feeling that if I bring up one, small, issue they will utilize that to open a can of worms and take all my money and then I'll leave. ...Wow. That analogy works really well but hits a little hard. ANYWAY. Eastman's has restored my faith in a healthy relationship. Car-wise. I'm working on the other stuff. I have been to this shop a few times because its location is near my work, but I will continue going there because of their honesty, dedication to service, and customer satisfaction. Every time I have been here they have always been AMAZING at being forthright. In one instance, their technicians looked over my vehicle and Larry (the owner) told me that...although they could do the work, to scout around. It may be more cost effective to go to a shop that specializes in what I had going on. (AMAZING. A place that's honest and will take a customer's well-being over a credit card swipe). Another example is when I went there in the morning and asked if they could look at my battery. I could pick up my car later in the d... NOPE. Larry walked out with me. Looked it over. Grabbed a wrench. And fixed my issue within 5 minutes! When I asked the charge he, clearly joking, said, "I dunno...five bucks...?" (I did give him that $5). When my battery acted up again though, he was still there. He ran tests on it. We couldn't find the problem, and he apologize (which - I think it was a fluke...I haven't had an issue since) but he did recharge it for me. He also didn't actively seek to find other areas of improvement. He said there were more tests he could do but said, those take more time and are more expensive. We should see if this was just a one-off (it was) before going through all of that. His shop has probably saved me 100's of dollars. Honesty. Honesty is huge when building a rapport with customers and retention. Of course, quality technicians and work is required and Eastman's has that as well. I don't know much about cars so I can't really speak on technique. I just know this: When I need something fixed.. They fix it. It doesn't mess up again. (or) Eastman's will give me honest answers, recommend other avenues to resolve a problem (and) Charge fairly or just ask for $5.00.

I moved from California to Ames and needed a place desperately to change my cars oil. I drive a…read morePrius so I wanted to find a place that was also Prius friendly. I was greeted through the microphone and they recommended some great options for my car. As soon as I stepped out of my car and into their lobby, I was offered coffee and some other beverages. They had a clean and well put together lobby unlike any other place I've been. The service was great! Before they wrapped up, they brought me out to do a quick run through and offer a couple of suggestions before leaving. They kept it real with me and offered services that the car genuinely needed. I never felt pressured. I also love the report they send you with recommended services so you can keep track! The free vacuum is a great perk as well! Challenging when a lot of people are using them but worth it. Sometimes some vacuums didn't really work so you just had to figure out which ones worked fine. Took my car there a few months ago when I moved back to California and they did a great job!

Tuesday 5:30 pm I waited 45 minutes for express oil change this place is way to slow don't waste…read moreyour time coming here would give 0 stars if I could

I'd come in a few times to see what the store had or grab something small, but one evening I…read moredecided to eat here for a light dinner with my family. The hours posted on the front door said they closed at 8 or 9pm, I don't recall which. It was around 6 or 7pm when we went in. The young man working the restaurant portion did not seem to want to be there and I had to repeatedly insist of receiving all items that came with the order. My dude, it's not my fault you put the rice away before closing. It's not my fault there's a giant sign above the steam table that says all meals come with rice. It's not my fault that you put away the salsas. Message loud and clear - I won't return.

This store has a great variety of your Mexican food essentials that are reasonably. The people are…read morefriendly. As a bonus they have a taco truck outside of the store that is phenomenal and cheaper then other taco trucks in the area. I would definitely recommend this store and the tacos!

I had traveled across country and this location was my final destination to drop my truck off. The…read moreowner walked me to the gas station and allowed me to use his discount. He was incredibly kind in such a stressful situation. His customer service was incredible. I would highly recommend this location.

i adore this store! it's cozy and is stocked with the snacks and asian groceries that i like at a…read moregood price! the owner is super friendly and quick!

I've been here several times, and I've had great service. The owner (that the other review said…read morewas not friendly) always says hello to me and asks if I need any help finding anything. Several times she has also given me free items to try and see if I like them. I'll agree that some of the freezer items could be labeled a little better with prices and/or dates, but I haven't really purchased any of those items. I typically come in for different noodles, sauces, and spices. I have found all the prices to be very reasonable, and way cheaper than trying to buy all these specialty items from Amazon or other online vendors. The store itself is a little small and cramped, but that's part of the charm. This is a great store with friendly staff and an awesome selection considering the small size.

I was on a one way cross county roadtrip when my vehicle didn't start in the morning when departing…read morefrom the hotel. I was on a timeframe to make it to my destination and then catch a flight and needed to get back on the road same day. I called and they were AMAZINGLY helpful. I explained the issue, I was able to order a part from AutoZone which they then picked up on the way, and came directly to me. When they arrived promptly after calling, it only took them an hour to confirm the diagnosis and make the repair. They charged a nearly unbelievably fair 8% of what the other auto shops were quoting. The total was literally less than a simple diagnostic from another shop. They saved me approximately $1200 in savings and got me back on the road same day. The shops are backed up and would've had me wait a day or two causing me accumulate more hotel and food cost and have to reschedule my flight. I can't express how extremely helpful, flexible, and caring they were! HIGHLY RECOMMEND!!!