Loved the store, great novelty shirts, fun ideas. Went to the Fairfax store a couple times and…read morethought it was a small business with some local artists selling their products. We bought a gift for a friend, it didn't fit and we wanted to see if we could quickly exchange for a larger size. That's when the bizarre month long process began. Nobody answers the phone and the emails kept promising help and then nothing for two weeks. We even said hey we'll keep the shirt can we just buy the larger one as it was now on sale. Days would go by and excuses given and we were told we COULD. Exchange the shirt and they would send us a label... now more days and silence. Just odd. The funny thing is their website promises no hassle returns. I'll skip this shopping experience

Shady AF. Website says generous 60-day return policy. I returned my item which was of very poor…read morequality within 2 weeks of receiving it. I got no response for another 2 weeks after they received the item. The only reason I did receive a response is because I had sent three or four emails. Their response was that they would not return the item to me, they would not process an exchange, and they would only give me a 50% store credit. So basically I gave them $180 and have nothing to show for it. They have since stopped returning any emails but it may be that it just takes them weeks to respond to emails. Customer service is terrible, products are questionable and quality. They are not registered with the BBB and have no authentic reviews on their website

Visited for the first time last weekend and had a lovely experience! The staff was kind, patient, &…read morestylish. I loved the clothes selection and walked away with quite a few items - both for everyday attire & special occasions. Looking forward to a return visit.

Lived all over world and this is my favorite store for rad men's clothes - ANYWHERE. And the three…read moreladies who I have encountered there are elegant and professional and ALWAYS in a good mood. So many incredible things to wear here: like wearable art don't know whether to buy them to wear or just to admire. Also very hip posters and vibe inside. Worth a long drive anywhere in the coast to take a morning or early afternoon to browse here!

I adore this store and the people in it. You walk in and are immediately greeted by nice sales…read moreassociates and even the security guard. I love my SA, Casey. She is so energetic, nice and has great follow through. They are very accommodating and are not stuck up at all. Great experience and that's why I keep going back.

Micheal was great and very knowledgeable about watches! Helped me decide on the Rolex Explorer 2…read moreand couldn't be happier with my purchase!

Unfriendly, unhelpful staff at this location the several times I've been here over the past year…read more Truly unfortunate as it has nice clothes.

Beautiful clothes and amazing staff! It's an experience shopping in the store. It's clean,…read moreorganized and inviting. They have a great selection of quality costume jewelry. Prices are fair. Love it!

Love, Love, Love Aviator Nation…read more I wanted the new kelly green 5 striped relaxed, pullover hoodie. I called and spoke to Adam, who was so helpful with an upbeat and cheerful voice. He placed a sweatshirt on hold for me, and basically made my day. One hour later, I arrived at the store, and met Adam. He was just as pleasant as he was, when I spoke to him earlier that morning. Great Job Adam!! You have my vote for an outstanding employee.

Very nice, colorful, and fun store to shop at…read more Adam, the store employee who assisted my family and me, was GREAT as he was very friendly with an awesome and inviting personality, helpful, and funny. The store was fully stocked, and its decor featured music memorabilia, mostly from 1960s-1970s rock bands, which was very cool. I purchased a very hard-to-find green hoodie she had been looking for in other Aviator Nation stores to avail, so she was very happy and satisfied with the drive here. The store itself is located in a beautiful, old-town-like area of Mill Valley, surrounded by large trees and lush green mountainside. The type of area you only see on TV and in the movies. The price was exactly what I expected to pay for this hoodie.

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

I really appreciate Chris, Mecque, Jacques, Jo Jo and others for hosting a friendly and welcoming…read moreSaturday morning run every week. I'm happy to support this store just because of the so many free events they've put on. Folks here love running. I'm sad to see many other reviews recently questioning professionalism, but personally I've had nothing but smiles here on a number of Saturday mornings.

Cute stuff but a bit pricey. They carry the Copains Copains line from…read more Paris. Just a note ....each of the San Anselmo fashion stores carry differing lines so one is guaranteed not to see the same thing in every store. That is one of the things that makes fashion shopping in San Anselmo so unique. The owner is usually present and is quite knowledgeable about fashion and will not recommend that a person buy something if it doesn't suit the person.

Initially stopped in to browse for an elegant work outfit. Owner seamed friendly and showed me a…read moreshawl and said it was cashmere. She was pushy to sell it to me and used a scarcity tactic that unfortunately I succumbed to that day, "this will sell fast and will not have another one." I liked the color and I wanted another cashmere piece in my collection so I purchased it but when I got home and put on my glasses to remove the tag I was shocked to discover that I've been fooled. One side of the tag read "100% viscose and the other side read cashmere touch". I paid $200 for an item that was not actually cashmere. I tried to return it the next day but owner told me no refunds, store credit only. I feel I was tricked and want to warn others to be careful when purchasing from this store.

This western store has been here for so many years and ive recently connected more of my biological…read morepast and found out we come from farmers in our family. I will be buying most of my work clothes and hats at this shop. Great quality products

great service and Bill and staff knowledge is great Bill…read moremakes movie hats and been in Mythbusters