Not a happy bunny this morning.. through no fault of mine.. my debit card would not work in either the cab or flashpoint.. Driver rightly was annoyed fayre was only £6.40.. I've been in touch with my bank no block on the card.. so must be a fault with the chip..I am a very disabled lady and was using yellow cabs for the last 8 yrs regularly.. I have osteo arthritis.. muscular skeletal problems and epilepsy as well as autism/Adhd.. I have just rang the cab office 2 explain situation...and suggested that it bevin drivers interests to pick me up and take me to town to the bank so I can pay him while he waits outside.. I understand reluctant to do so but I'm hardly a shady character !! Most of the drivers know me and I always tip. I will NOT be using them again now ever..my family own several large business 1 a well established care agency in Llansamlet.. I will be telling all the carers and office staff over Xmas this story and seeing what they think about it.. to say " Disgusted".. is not a big enough word to use.... !!Not a reflection on the drivers at all but the policies .. in certain circumstances.. like this they should take mitigating factors in2 consideration.. I now have to struggle to get in2 town.. if this guy had picked me up then he would have had his money as soon as id taken it out of the bank read more

We had prebooked two cabs, one to take us to the location and one to bring us back home. Both were cancelled for no reason before the time that the cabs were booked for. After calling the company up they suggested that we had not answered the cab drivers calls and therefore it was our fault. However, we never received a call from either driver and we're standing at the pickup location both times at least 10 minutes before. Not only were we left without a cab late at night when we just wanted to get home, we are both young women so this obviously an unsafe situation for us to be in. In the end we booked a cab with a different company. I would recommend staying away from this company at all costs. read more

Yellow cabs is a slightly better place to wait for a taxi than on the Kingsway with all the plebs. It's a bit more sheltered, and the cabs come along pretty frequently. I'm always amazed at how cheap taxis are in Swansea - London has ruined my perspective. But these guys are as cheap as the rest. read more

Scary: 11.30pm (25th October 2013) caught a hackney-style Yellow Cab outside the train station. The driver chose not to use a meter and suggested a fee roughly 50% above the going rate. He tried to drop me off a few streets away from my house. I wasn't comfortable with this because it was late and raining, and as a young woman I didn't feel safe. When I argued my point, he threatened to drive me back to the train station, miles away from home. I attempted to leave but the doors were locked. When I pulled out my phone to call a relative or the police, he eventually unlocked the doors. Bullying a petite girl travelling by herself in the middle of the night is a cowardly thing to do. It's a shame that for every good taxi driver, there are bad apples like this one to drag down their reputation. read more

Our all conquering 5-a-side team named Below Average (that's a self fulfilling prophecy obviously by the way) uses Yellow Cabs on a weekly basis. You're constantly late, and not just 10 minutes late, I mean 40-45 minutes late. Also your telephone staff just grunt down the phone 'it's on its way' with no time frame ever given. Poor. Do not use. read more

I am a local resident & have used yellow cabs for about a year, twice a day,purely because it's the cheapest; until now. Thought i left something in a cab so contacted their office, in their typical half-arsed manor, they said they would have to call me back in '10 minutes' after they've contacted all their drivers. Obviously they did not, 20 minutes went by, i called back in to see if they had found my lost item in the cab, the most disgusting rude man answered huffing and puffing in his god awful way of speaking 'it's not in the f***ing cab mate!" and hung up. The staff there have always been rough, but their customer service skills should not be a compromise. When someone calls in about a very important lost item, and gets a response so crude and pitiful, it does make you question whether or not they are telling the truth, as someone sounding so ROUGH would keep the item. No doubt they are the least expensive service in city centre, but your definitely paying for the worst service whether it be the drivers, or staff. read more

Absolutely appalled at the service provided. Booked a taxi, only to see our taxi driver pull up and pull away again within a minute of arrival ( quite literally the time taken to walk from the window where I had been looking out for the taxi from, to the front door). Rang yellow cabs back, to inform them what had happened and to see if that was really our taxi that had driven off, only to be spoken to by an incredibly rude woman with terrible attitude, who later did apologise and admitted that it was likely the driver had gone for the next job as it was further away ( aka more money) however the next available taxi she could offer us was an hours time. would not recommend this service at all. read more

Reliable and the cheapest cab company I've tried. Not much more to say really!

No Rating/. I am a disabled person and have to use a walking aid. I called for a taxi to take me home from Motartz on Walter Road. The driver eventually arrive his attitide was disgusting from the start. He intially refused to open the boot of the car to put in my walking aid. His atidudde was such he did not want the fare. He was ignorant, no polite way to put it. At the destination, he was very reluctant to open the boot to extract my walker, and rendered no assisgance whatsoever. This is not the first time I have found Yellow Cab drivers to be problematic. Use Yellow Cabs in future? Well!! Food for thought. Drivers like that we can do without. read more