Laurie and Lani with very helpful. They answered my request quickly and professionally. Other…read moreinsurance companies (on the island) would not work with me on a short term plan. I was able to get an affordable short term plan with Garden Island within minutes. Thank you both!

Great people who care about their community. Honest and caring and have always treated my family…read morewith warmth and respect. They will also go the extra mile or marathon to help with insurance needs.

I've been doing business with Skip and his agents for decades. They have never failed me, they…read moretreat me great, and there's a bit of candy. Highly recommend them.

Years ago I switched to Skip Koenig's office from another State Farm agent due for poor customer…read moreservice. I have been with this office for years until I had to leave off-island for a few years. Fortunately, I have blessed the ability to return and I knew just who to contact for my auto coverage. I have always received quick responsiveness and quality service. I highly recommend Mr. Koenig and his staff to take care of my insurance needs. Mahalo nui loa!!

Great agent got me quote in minutes n answered all my stupid questions. Very knowledgeable and…read morequickly returned my call

I was really impressed by the service provided by agent Mike Martinez yesterday when I was rear…read moreended by a tourist in kapaa town traffic. He went above and beyond to help me, leaving his office in the middle of a busy Monday to be there at the scene of the accident and personally deliver my proof of insurance (which I had somehow been driving without). After the accident he even called the responsible party's insurance to follow up on the other driver's claim so that I wouldn't have to stress about it. He made me feel safe, important, and protected. Just what an insurance agent SHOULD do. I highly recommend mike and his staff for any insurance needs. Like a good neighbor, Mike was right there!

Non responsive. Lots of personal travel and the office staff is hesitant to help out with the boss…read moreout of the office. Emails and vms go unanswered. While there is not a lot of choices on the island, suggest trying another insurance brokerage.

Isa M Ching is seriously the best insurance agent ever. She works so hard to make sure you get the…read morecoverage you need, the best prices, that you don't pay extra for what you don't need. She pays incredible attention to detail. So often you find people who just want to churn out volume. Isa is so spectacular, she really is detail oriented and treats her clients as she would her own family. Immediate responses, caring services, you will be so happy you contacted her. Wish we could clone her. Isa M Ching Business Insurance Services 4485 Pahe'e St., Ste. 140 Lihue, HI 96766 Phone: (808) 245-0301 Fax: (808) 245-6680 or (808) 855-2162 iching@bisihi.com

I want to thank Darrellyn and her incredible staff at State Farm for their extraordinary customer…read moreservice today. I had a car accident last night and called them around 1030am! By noon (same day!), they had already filed my claim, an estimate was being generated, and I already had the Rent-A-Car company contacting me. It's hard to find customer service like this these days! Mahalo Darrellyn for always going above and beyond!

I called Darellyn about a homeowners insurance question. Although it quickly became clear that we…read morecould not actually cover our needs through our agency, she was extraordinarily polite and helpful with advice on how to proceed. Very much appreciated! John P.

Like a good neighbor, State Farm is there...my ass. They are not there. They are too busy…read morespending money on dumbasses like Travis Kelsey and Patrick Mahomes to promote the business. I had been with State Farm for 35 years. What a mistake. When I became a victim and was vandalized they were a NIGHTMARE to work with. I will be writing letters to the inept board of directors. Don't be fooled with these dumbasses and get sucked in. Progressive is a much, much better choice for your insurance needs.

Easy to reach and to work with. Good business insurance policies and friendly staff make this State…read moreFarm Insurance Agency my first choice. Thank you for your dedication to good and quick service.