1. xtreme Steam by Erik

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Tucson, AZ

xtreme Steam by Erik

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Grout cleaning

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2 years ago

Did a great job on my tile and my van carpets. Would recommend him for floor needs and treatments. Located in Tucson and is honest.

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Playing catch up with a draft from 2025 - Scheduled carpet service for 8 Nov 2025, morning session…read more-Tech Horatio, was prompt, courteous and personable. Had scheduled a 2 room Special for $79, w/a one room add-on. He suggested the "Ultimate Carpet Cleaning" for a more efficient clean of our cream carpets. I'm so glad I did, they look absolutely fabulous and am extremely pleased with the results. I will use them again for my carpet cleaning needs and I recommend this business. The only concern I have is the, "365 Spot & Spill Plan Subscription," he offered. I trusted Horacio's word (no handout offered or online info to review) that this annual plan would meet my needs, as I did my do diligence asking him multiple questions to ensure this is something I could use. Well today I see the invoice, only to read it "does not" cover traffic areas. This was the main reason I purchased this plan. Especially after talking with him and being reassured. In addition, if you purchase this annual plan, it is non refundable. 10 Nov 2025 - As directed via text, I await a "management call" today before 12pm. *Update: Owner James called and resolved my concern, restoring my faith and reassuring me of my decision in the purchase of the 365 Spill & Spot Plan Subscription. Thank you James and Steamy Concepts Staff!! See you next time.

Updating my review because Steamy Concepts earned it…read more Our second visit didn't go well. The two technicians made my wife uncomfortable, and we were charged $195 for a very small couch. After I shared that, the company reached out and made it right. They refunded the full $195, came back and cleaned a couch at no charge, and sent the same tech we liked from our first visit. A lot of companies would have let it go. Steamy Concepts owned it and went out of their way to fix it. Our first experience with them was great, and the way they handled this tells me they care about their customers. I would recommend them. For transparency, nobody asked me to change this review. I'm updating it on my own because I think how a business responds to a mistake matters.

xtreme Steam by Erik - carpet_cleaning - Updated October 2026

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