Great job cleaning the carpet in my basement, many stairs, hallways and bedrooms. Everything looked…read moreand smelled great when he finished. Very professional and friendly. I was impressed by how quickly he got the job done. All with very reasonable price. .

Great communications, thoughtful and professional. They pleased one of the pickiest people I know,…read moreso bravo! Thank you.

Window washing. The team of three did a fantastic job. I will definitely use Omni again. They were…read moreon time, professional, thorough, and very reasonably priced.

Ryan did an amazing job on my windows that were streaked from pesticide spray. He is thorough and…read moregets the job done quickly. I highly recommend him.

most kind and helpful, punctual response with professional assistance. should always be your first…read morechoic.

Work was started on my project in February 2025 and is still ongoing 14 months later in April of…read more2026. I was promised a 4 to 6 week start to finish on this job. Juan's and his workers were rude and incompetent. Juan was often rude and one time was actively hostile and acted like he wanted to fight me. Juan's workers told me they had never done floors before. His workers continuously made mistakes (not cutting the flooring correctly, they had to buy extra materials because of mistakes, not using the correct tools, hiding mistakes, causing more damage, spilling stain in my concrete , not cleaning up their messes, leaving front door open three times when they left), they were often hours late or would not show up at all while I waited around all day with no one following up with me, eventually Juan avoided all my texts and calls as well as Broughtons. Juan was openly hostile on one instance acting like he wanted to fight after he had to fix a damage that did to my counters I had told Broughton numerous times that I was uncomfortable with Juan and his workers because of all the incidents but he said Juan had already been paid so Juan needed to fix the work. Broughton told me there would be no further payments needed from me if we continued to use Juan's company to finish and we only partially fixed mistakes and didn't have to redo the entire flooring and baseboards and I didn't leave a bad review, BBB complaint or complain to the insurance company or the owners of the company. Broughton later had told me that Juan had been lying to him and Juan stopped returning his calls then Broughton stopped responding to my texts and calls so after 2 months of no contact I reached out to other companies for estimates to fix the job that AllKlean had not finished. If Broughton and Juan were fired why did no one from All Klein ever contact me? Even during and after I hired the Idaho handyman to repair some of the work that left damages to my house, no one from AllKlean ever contacted me to check up or follow up. Broughton left the job unfinished and my new floors, baseboards etc damaged, with material left in my garage taking up needed space, my bathroom was left with the sink and toilet unattached for months until I hired someone to make my bathroom usable and my furniture in the garage or out of place because there was no flooring or damaged flooring in parts of my house. I hired the Idaho handyman to finish the job since no-one from AllKlean Klean would call me back and fix these issues, who said they can only do a "Bandaid" repair the replace entire flooring and baseboards to complete the job properly. The employee of the Idaho Handyman who did repairs wife works in AllKleans billing department. 3 other companies that came that give me a estimate to complete the job that AllKlean was supposed to do said it the entirety of the floors and baseboards and bathroom sink had to be replaced to fix properly. In October 2025 I received a final bill even though the work was not completed. I called and told the female in the billing department that answered the phone that work was not done. She put me in touch with the person that took over for Broughton. This person told me not to pay anything until after he and the GM came out and inspected the work that was done and both he and the GM would come to my house to inspect the job. Neither he nor the GM came out or called me to inspect the floors etc.. I called back after a week of not hearing from anyone and was told by a female from the billing department that she couldn't get ahold of the person in charge of my account but she would leave a message for him to call me. I never received any sort of correspondence from anyone regarding my job until the end of April 2026 where I received yet another bill saying that the work was completed (it's not complete after more than a year). I called Stephanie from the billing department and explained to her what was going on. She apologized and put me in touch with the guy that is charge of my job. I told him what was going on and he said that both him and the GM would come out this week to inspect the job. Which ironically is exactly what was told to me in October of 2025 and no one ever reached out to me or came by then. I understand that both Juan and Broughton were fired for the incompetent work they did. Since Broughton was fired why did no one from AllKlean ever reach out to me to regarding my job? I received no voice mails or emails or texts from anyone other than the billing department since Broughton was fired. I talked to the new person that replaced Broughton to oversee my job twice in the 8 or so months since Broughton was fired and both times it was I that reached out to him both times after I received bills that the job was done when it isn't done.

Extremely bad attitude towards potential costumers which is…read morenot uncommon with Sandpoint's businesses. Made an appointment to service my carpet on Friday. Appointment was cancelled. Rescheduled for Saturday. Never showed up, nor called me.

From the owner: At Northwest Steamway Carpet Cleaning, we offer the best care for your carpets. We provide…read moreexcellent services from stain removal to steam cleaning. For over 23 years we have provided dependable carpet and tile cleaning services. We also clean rugs, upholstery, water damage, and more. We are available 24 hours a day and are committed to customer satisfaction. Give us a call today for professional cleaning services that have been trusted since 1990.

I was looking forward to having them clean my ducts and my dryer vent and had a very pleasant phone…read moreconversation to get my quote and set up the service. Unfortunately, nothing about the service visit was as expected, including the quoted pricing. Here is an excerpt from the email I sent to them, which went unanswered: - Originally I was quoted a discount price on the dryer vent cleaning that I was told was a greater discount than the military discount. At the completion of the service, the dryer vent discount was not offered and so I paid more for the service. - I was also told that the service would take approximately 3 hours to complete, and then was told by the technician that arrived that it take approximately 2.5 hours. He was done in 75 minutes and appeared to be in a hurry. No explanation was given as to why the work was done early. - There was dirt and debris located in every room after the technician left. I spent almost an hour vacuuming floors and furniture to clean up the mess left behind. - The brand new filter was still accumulating large pieces of dust and dirt after the service was completed. I was told the vents were completely cleaned. Disappointed to say the least....

For five years I have used Stanley steamer for my carpets , Not anymore ! Nu look came right behind…read morethem and cleaned what they said couldn't be cleaned anymore .... The cost was about the same , but the end results are entirely different - they have my business from now on

My carpets look fabulous!!! Brian was amazing! Showed up on time, completed within the time frame…read morehe estimated and very reasonably priced. Gave me some tidbits for future carpet care as well.

Our aging carpeting has had a lot of hard use over the past few years and was so stained, I knew we…read moreneeded to replace it but was hoping it could be cleaned enough that I could live with it until I could get that done. Brian came in and did such an excellent job, he was able to make it look almost new. I highly recommend Sandpoint Carpet Care!

I am moving out of my 3 bed 2.5 bath townhous rental and called moosetracks. They were able to…read moreschedule a time and come clean my carpets very quickly. Arrived on time did an excellent job cleaning all the carpets and was done in less than 3 hours. Closer to 2 really. Excellent rates and excellent guy would recommend to anyone anytime.

Perfection is in their name and work! My go to carpet cleaners! Always friendly, kind, and…read moreexcellent work!

Outstanding! Quick response, thorough work. Abel is someone you can trust if he is in your home…read morealone or you are a female and he/his workers are there. I cannot recommend this company enough.