Everyone at the shop is knowledgeable about their expansive variety of products. The staff are…read morealways kind and happy to take their time helping you. Only reason it's a 4-star rating rather than 5 is that they're pricier than most shops when it comes to some of their products, and their membership discounts are rare and minimal (think 10% off every $300 or so spent).

From the owner: Habits Smoke & Vape, is your ultimate destination for an all-encompassing smoking experience…read more Nestled in the heart of Austell, Georgia, we offer an extensive range of products to cater to every smoking enthusiast. From nicotine vapes and e-juices to kratom, CBD, and delta vapes, carts, and edibles, we have you covered. Discover an array of glass accessories, hookahs and accessories, mods and pods, and unique gift items that cater to your individual style and preferences.

Super nice owner!…read more My husband didn't find the cigar he smoke, but he found one called "Isla Del Sol." The place is really clean, well organized, and plenty of cigars, hookahs and other things for your smoking needs. We will definitely be back soon. :-)

Great variety of products! I came in for an ashtray and was surprised by the cool collection from…read moreaccessories, pens and hookah supplies. 10/10

Charley is THE BEST! Always knows the right recommendations and I love their rewards programread more

This is a great shop. They tend to have higher quality imported good. They cost more than other…read morelocal stores but the imports are worth i. All but one of the employees are helpful and knowledgeable and considerate of all their customers. and then there's White Boy. White Boy ihs an equal opportunity harasser. He asks invasive questions and lectures customers about why they shouldn't buy the products he is getting commission selling them! it's hypocritical and makes me not trust the safety of my personal data with an employee who regularly harasses the customers he is serving. If I were Priyesh Pomal I would fire this jerk and I would also have my employees take a fat sharpie to the shipping labels with the store owner's name on them. These are both examples of poor information security. They have recently changed their loyalty rewards system but customers still need to give their phone number out loud - yet another example of poor data security practice. They have a new paym system and it should be set up To allow customers to punch in their number. The regular weekday manager is fantastic and she always takes great care of her customers. All Of the other employees are great

My husband buys his rolling tobacco and products that go with rolling your own cigarettes. He's…read morealways greeted cordially and receives, excellent customer services

Always great help renting uhauls. This is the only place I go!…read more Excellent customer service!

Austell location has really done gone down hill with customer service and knowledge of the devices…read morein store. Had a very rude experience yesterday when going in to purchase new coils and juice for our vapes. Another guest was asking about different devices and the gentleman that was there didn't know much if not close to anything about the devices she was asking about but my husband did. So my husband answered as many questions as he could to point her in the right direction of making a great purchase, once all was said, the guy behind the counter asked my husband to leave the store. I guess we will be taking our business else where. Prices are too high and staff has become really rude.

When you own a retail store you should be able to handle more than one customer at a time. If I am…read morestanding in a retail location with the owner not acknowledging my existence it makes me what to take my money elsewhere. If you want someone who can take the time to show you what they are selling don't go here until they hire help. There are at least 10 other shops close to this one, all with better service. I will not be returning.

I was in the area, totally lost, when I discovered this shop. Figured I'd take a small break to…read moregather my thoughts and pick up some supplies I needed anyways so I headed inside with no expectations. Im very happy I did! The guy working at the counter was friendly and approachable and provided great customer service. Great selection to choose from and the prices were very affordable.

I've been a customer for years and highly recommend you try them. Ali, the owner, is a really good…read moreguy and is extremely knowledgeable about their products. The other staff is always friendly and treat you with respect. Plus, they without a doubt have the best prices in town. I've been to the chain retailers around town and it seems like their prices are always 15%-20% higher than Pipeline's. There's no reason to go anywhere but Pipeline!

Social distancing here, and very friendly staff. :-)…read more They didn't have the cigars that my husband smoke, but if you need to purchase hookahs, vapes, and etc, they have it. They even have a few groceries you can purchase, along with shirts, and hats. Don't sleep on this place. I guarantee you purchase something out of here.

I absolutely love this place. They literally have everything I need when I need it. The owners are…read moreincredibly nice and every time I come I feel so welcomed. I can't wait to see their bigger shop and I can't wait to see more success from them.

Kiesy was a pleasure to work with. She was very knowledgeable and professional. Thank you for your…read moretime and professionalism. We will be returning.

Great staff! Went for the first time a few weeks ago and they were very helpful. Was able to find…read moresomething within my price range, too! There are options for everyone, I am LGBTQ+ and was able to also purchase some gender-affirming items. No matter if it's for kink or fashion, they've got stuff to tickle your fancy. Would absolutely return to this location!

They won't stop talking from the moment you walk in until you check out. Will ask for your ID even…read morethough you have been here 25 time waste of time energy and money

From the owner: Cloud 9 Smoke, Vape, and Hookah now located in Hiram, Georgia. Come visit us today for all of your…read moresmoke needs.