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    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    Debt management

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    Fidelity Investments

    Fidelity Investments

    (5 reviews)

    The customer service is super super super bad. They don't listen to the customer. They don't care…read moreabout customer service at all. They also engage in unfair business practices and lack integrity.

    **WARNING* Avoid Fidelity like it is the plague! Fidelity Investments "Absolutely is NOT" a good…read moreplace to invest your money! I have had investment accounts Fidelity for nearly 40 years. In the past year and especially this year (2025) 100% of my calls have been answered by Fidelity representatives who have been unable to answer basic fundamental questions about their investment products or even navigate their website. It has been pathetic! Today, it was so bad, I had to ask to speak with a supervisor (Tiffany) who has been with Fidelity a whopping 4 years and who said my experience was unacceptable and said she will "provide coaching". I told Tiffany that their representatives don't need coaching, they need education on their products!! Tiffany didn't seem to grasp that it is her responsibility to make sure her people are proficient and competent in their products. Fidelity NO LONGER appreciate that knowledge is power and time is money. Fidelity has lost its core competency in customer service and they are not even aware of it. Exactly why Sears has disappeared...loss of focus on the customer AND the competition. CHARLES SCHWAB on the other hand is a Best in Class organization with knowledgeable, competent, and professional representatives delivering 100% great experience whenever I call. Schwab website is easy to navigate and use for a multitude of reasons and uses. I wanted to hold $ in different companies because it seemed prudent, BUT I am sick of the horrible service at Fidelity! I will be moving all of my Fidelity money to Schwab immediately.

    Harborstone Credit Union

    Harborstone Credit Union

    (3 reviews)

    Zero stars option? Maybe negative stars. Tellers were less than welcoming. When I said I was on a…read moretime limit I was told that I should make an appointment. There wasn't one customer in the lobby. You could hear crickets. Someone that looked like the manager couldn't be bothered to even look up when I objected to coming back. So then I decided to move forward. Practically had to beg them. Mind you I had planned on opening 2 accounts and getting at least one Cc. So then the teller tells me the system can't authenticate me. So weird that recently another institution was throwing credit at me. He asked for a piece of mail to prove I'm me. After Ben the worst teller scanned my drivers license which wasn't enough apparently. So I show him a piece of mail and he made a face and said that wasn't adequate that I would need a utility bill. I said no was and prepared to leave. Too many hoops. He made some other snide comments and was making so many weird faces I thought he may be having a cardiac event. A stroke? An aneurysm? At any rate you should run the cameras back. Maybe this is a place that doesn't want BIPOC business? Is that the reason for the disparate treatment? Anyways I will avoid this place like the plague and maybe make a few calls...since I am in the industry I certainly know who to call! Avoid this place like an old tunafish sandwich you left in the fridge too long! Verity CU will treat you right. Go see Grace and tell her I sent you. Right next to the outlet collection in Auburn!

    I've had a really great experience with this credit union, and I have used them for two car loans…read more My truck was totaled and the gap insurance, Safe-Guard Gap, is dragging their feet on covering the gap(will never use them again), but my payment with Harborstone is due and I walked in and the manager, Dennis, was very helpful. He informed me of what will be happening with this loan, and he made me feel much better about not being able to cover my loan and told me that he will note my account so I don't get collector calls because of my situation. I have had great experiences both in person and over the phone and I would definitely recommend them to my friends.

    Xclusive Star Credit - financialadvising - Updated May 2026

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