Here's an update RE a transaction w/ the BBB. The Sues responded with the following sentence (from…read morea longer response) to my complaint with the BBB.
"The rest of [the client's]complaints are completely unfounded." This was a very, very unfortunate thing to say due to the sheer amount of documented evidence showing otherwise.
Here are a couple of examples of said evidence.
Regarding the stop payment statement (which is totally inaccurate), here is the sequence
- May24th, I initiated contact with our agents and the buyer's agents to let them know we'd still not received the check.
- On May 25th, Sue Miller responded suggesting a 'stop payment' happen and then resend the check.
- On May 27th, Karen Taylor responded stating that she'd send the check herself but had not been provided an apt #. I responded back the same day stating that I'd like to get this resolved as soon as possible and suggesting the following: "If, by Thursday @ 2.00 PM CST we still have not received the check, I would kindly ask for you to either request a new check from the buyers or propose an alternative for getting the money to us. It can be wired (happy to share our bank info with you), sent via Western Union, transferred directly into our US Bank account...whatever you think is appropriate. Whatever the case, I would like to ensure that it is either in our hands or in an account by no later than Friday the 30th or Saturday the 31st." We eventually agreed to wait to see if the check was returned.
- On June 2nd, the buyer's agent sent an email stating that the check was returned to to her office. She agreed to bring it over to my parent's house and proceeded to do so.
I would like to point out that it was the original check written for the incorrect amount. The buyer did not intentionally short the check; that was the amount they mistakenly written at the closing, which would have never happened had Sue Wahl A) showed up at the closing or B) conveyed the correct amount to any of the parties involved in this transaction. As indicated previously, Sue Wahl did write a $25.00 check to cover the difference, so that is corrected.
Regarding the 'incorrect information on the property brochure': The following line is quoted from an email on March 15th, 2014 from Sue Wahl:
"On the front of the brochure it says hardwood under carpets...Can you line that out? We will make new brochures the first of the week. Thanks."
Regarding mowing the lawn:
- May 5th, received a forwarded email from assistant stating that the buyer was concerned about the yard "and wondered if they should cut it or if a service had been contracted since the house was vacant."
- May 5th, the relevant part of my response regarding the grass: "We'd cut it on Sunday right before we left. It can usually go for about 2 weeks depending on the rainfall, etc. We didn't plan on having it cut because of that. He's (the buyer) is welcome to come over and cut it if he likes.
- May 21st, received a bill from the assistant with the note: "Andrew, I hope you agreed to this?"
- May 21st, after reminding her of my response, I received a follow-up on the same day, which stated: "The Sues will handle the payment for cutting grass on Springridge."
When I last spoke to the buyer via phone on June 3rd, he had statedt he had not been reimbursed yet. This may have changed, but I would not know.
Regarding the title company debacle:
- May 14th, I reached out to the team with the following: "I wanted to drop a line and see if you'd heard any progress on the finalization of the closing documents. With closing this Friday I want to make sure we have plenty of time to sign everything and get it notarized."
- Assistant forwarded to title company on May 14th with the following: "Stacey.....F.Y.I......this is a out of state seller.....needs doc's sent to him in Texas."
May 14th, response from title company (Stacey @ Oxford Title): "Oh my god - I had no idea! I best get on it!!!"
- May 14th, response to us from contact @ the title company: "I just realized that you are out of town so I apologize for not jumping on this sooner. I will email the documents shortly; you will need to sign them in front of a notary. I will include a return UPS air bill so you can get them back to me."
Regarding not showing up to closing/showing up late: Unless the buyers and the buyers agents are lying, then I know for certain Sue Wahl did not show up and in her place was Sue Miller. Unless the buyers and the buyers agents are lying, I also know that Sue Miller showed up 15-20 minutes late.
Regarding not showing up to closing/showing up late: Unless the buyers and the buyers agents are lying, then I know for certain Sue Wahl did not show up and in her place was Sue Miller. Unless the buyers and the buyers agents are lying, I also know that Sue Miller showed up 15-20 minutes late.
These are the kinds of people you'll deal with...