Came here to enjoy a Groupon Voucher I bought for an indulgent afternoon tea for 4 people. I bought it as a treat for my family/friends. No prior booking needed. Arrived at the venue, lots of parking available in the car park. Went in and found the restaurant easily. Plenty of tables to choose from.
Found a table easily enough. Went to counter and the service was very slow and extremely disorganised. The oven was broken and there was no scones left! The customer in front had the same voucher but was asked to come back another day. I however explained this wasn't possible for me as I was meeting friends who had driven from various locations. I asked what other alternatives there were too replace the scones and we were offered a slice of cake each instead. We accepted the offer as we had to eat something and didn't want to cause a fuss. However upon being asked to do so, most of the cake section was empty. So I had you ask for it to be replenished, I should add it was only 3pm at this point.
We eventually got our cake after having to point the staff in the direction of the additional cakes we could clearly see behind the counter! So after a very long wait we went to sit at our table to await for our teas, coffees and rest of our afternoon tea This took a further half hour. After this very long wait we noticed there was no cutlery/teaspoons, side plates or sugar/sweetener for our drinks. Maybe I was expecting too much at a garden centre, however when booking an indulgent afternoon tea this is not what I imagined! The spread provided was very basic and definitely not indulgent. Cheese and cucumber and ham and tomato sandwiches. Not very varied or exciting.
Needless to say we were all very disappointed with the service and afternoon tea experience. Will NOT be returning and would definitely not recommend. Try another venue entirely for any tea break or afternoon tea experience. Total waste of money. read more