I called due go a minor slow glitching issue, but I just needed to update my equipment. Apparently,…read moreI had older equipment and it was causing some delays in my service! Since updating, it's been amazing with no issues. Highly recommend and speeds are impeccable. And I wasn't even charged to update my equipment. Thanks again!!!

unreliable. No show again. Hopeless for an internet…read moreprovider. their automated system doesn't even work. If there were ANY other provide for cable, theyd be gone! $20 a mi th increase in 10 years for same service. slooooow.

Micah was so extremely helpful. There were many issues switching from ATT and she was able to…read moreexpertly navigate them all. She really knows her stuff! I highly recommend asking for her!

Nick is the epitomy of customer service. Outstanding job helping me transfer data from my dead…read morephone to the perfect new phone that he helped me pick out. He was informative, patient, and courteous. While I was there he assists other customers in the same manner. He definitely looked out in the best interest of customer.

Issac was AMAZING! He matched energy and got everything we needed done without question or hassle…read more We were also in and out in about 30 minutes. He's a top notch guy who needs a raise my friends.

I walked in ,no appointment mind you, and the representative "Connor Cathers" was very curious,…read moreknowledgeable, respectful. I feel this Man definitely an asset to Verizon! He solved my issue quickly and explained in detail every aspect of the transaction! Customer service like this is a rarity. I left very satisfied. I appreciate the detailed Customer service! And he is a very polite representative, no pressure!!

I rarely write reviews, but this has to be done. I have never experienced such dysfunction over…read moreactivating phones. My foster son dropped his phone, and we took it into the 8th st. location in Joplin, Mo. They told us that we would need to go to a phone repair shop to access the warranty on it. The repair shop replaced the internal parts of the phone. We then went to two Joplin, MO stores to get a sim card to activate the new phone because it had new serial numbers on it. It would not activate. The phone repair shop told us that they would need to order 3 new antennas for it. They told us to double check one more time with the T-mobile store that his sim card was good. To our shock, the employee told us we had insurance! My foster son's phone was purchased online before he came to my home, so I did not know (nor did he remember) that he had purchased insurance. At least 10 employees, (9 in two different stores) and one employee on a call to customer service could accurately read his account that he had insurance. Anyways, after learning about the insurance, we decided to not continue using the phone repair shop. We just got the new phone in the mail with the insurance, and we tried to activate it. The new sim card we have is now saying "locked." If you try to call Sprint/T-Mobile customer service, they tell you that they can not help you unless you give them a verification code that they text to your phone!!! This is what I'm talking about!! I can not believe the sheer stupidity. We are trying to activate the phone! They couldn't send the code to an email we could access. I am being dead serious. I live an hour away from the nearest store. This has been pure hell. Every store employee has a different answer. DO NOT USE THEIR SERVICE!!

From the owner: Visit the T-Mobile store in Joplin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1816 S Range Line Rd Ste G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.