The guy cannot take responsibility for anything that he does. "Not my fault" "The way I do it…read moreis the only way to fix a problem" or he looks for another way, any way at all to not take responsibility for his actions. His attitude is "I'm the best mech. ever". psssst he's not !!!!!

Brought vehicle in for a oil change which was over priced I could have took it to any other shop…read morefor cheaper. But when I went to pick up my vehicle I over heard the owner bragging he charged another customer 5 times what it cost him to do the job now I get he needs to make money but that's extream.

I was in Iron River for a ski weekend with family. I drove my "new" to me 2022 Chrysler Pacifica…read morevan up on a Friday night from the Milwaukee area (4 hours). Saturday morning when leaving the hotel to drive to the ski hill about 8:30AM, the temperature was negative 11. I had a check engine light and noticed other electrical lights on the dash and was getting no power from the engine. I drove to O'Reilly for them to check the problem and was lucky enough that Jeff from Muff-Ex happened to come into the store when O'Reilly staff and I were discussing a tow company. Jeff asked to see the codes and said he had an idea of what was wrong and how to fix it. So, with a plan, I left my key, we exchanged phone numbers, and my sister came back from the ski hill to give me a lift. I was able to ski, pray about the situation, and wait for my husband at home or me at the hill to receive a call about the fix. By 11:30 AM, my husband received a call letting us know the problem was solved and I could pick up my key and van at O'Reilly. Luckily, I did not need a tow company. Jeff gave an out of town stranger great customer service! I do not usually write reviews but offered to this out of gratitude for the exceptional customer service I experienced. I highly recommend if you need the services of Muff-Ex give them a call. Catherine K.

Spare tire on boat trailer got a hole in it, during a trailer mishap and Mikes came to the rescue…read more He found the correct tire for the trailer and had it ready for us within a reasonable amount of time, at an affordable price. Great service!

Very disappointed. I recently bought a good used truck. After 2 weeks, my battery was dead, left…read moreme stranded. I had to replace the battery, after calling, I was compensated 50% of my cost. While on the call with Ed, I also inquired about other service, like oil change, I was told to look at the service sticker in the window...I did, It was dated 5/2019..obviously, this truck was not serviced before I picked it up. There were a few other repairs I had requested before buying, one being the trim strip on the drivers side door, not sure what they did, but it is already coming off, again, not even a month that I have had the truck.

So picture this, it's Memorial Day weekend 2016 and my 2010 suburban engine light goes on and my…read moretransmission stops working properly. Add to that I'm 200 miles from home. I call the closest chevy dealer that turned out to be Lindwall in Iron River, MI. It's Saturday and they are closing in one hour. I cannot possibly tell how great they were to me. The service manager told me he would do everything he could to fix my problem despite all the mechanics being gone for the holiday. Turned out, a mechanic was willing to come in and help me. I arrived with only 10 minutes before closing. The mechanic figured out the problem quickly, fixed it and had me back on the road in 20 minutes. They were so kind they were even refusing to charge me. I of course paid them something. The mechanic even gave me his home number in case my truck acted up again and I needed help when the business was closed. This dealership is unbelievable. Although I live 200 miles away in another state, I'm seriously thinking about buying my next suburban from them. So impressed....and trust me, I'm a pretty tough judge of people!

So here's the story. We were on vacation up north and suddenly my Mercury Villager van became the…read moreLittle Engine that Couldn't. It labored up a hill, creeping along 15-20 mph. Once on the flat highway, it topped off around 40 mph and sputtered along. Being over 300 miles from home is not the place to find out you got a car problem. And there's always the risk of being hosed for big $$$ because you're not from around these parts. Well, I drove the hobbled van into Iron River and it almost died a block before making it to Northland. Service manager Greg was in the door, greeting us the moment our van pulled in, just like in the old days. The shop has about 6 bays and they service all kinds of vehicles, including RV's and trucks. I told Greg my problem. He put it on a lift and ran some computer diagnostics on the spot. Greg found my oxygen sensor was all over the place with its numbers. Problem is, he would need to order the part and have it the next day. The following morning, I found out there were still other problems keeping it from working right. He would get back to me later. Our anxiety-filled afternoon lull ended when Greg called to inform us that the van was operational and the problem was resolved. I got a new O2 sensor, fuel filter and some oxygen flow thingie that was loaded with all sorts fo debris that caused the car to lose power. A full day in the shop and 3 parts later it came out to $346, believe it or not. I was expecting over $500 had I been in Chicago. The van ran great all the way back home. Now that I may be needing brake work in the next few months, I wonder if I should come back and get it done here, since I know Greg does a great job and for a lot less than Chicago-area repair shops. Northland has good customer service. They share their office and main phone line with Nicollet Signs, which is an odd arrangement in the waiting area, but I know I can trust them. It's good to know a place in town that can take care of a problem and be honest with me. Greg is a good guy who knows what he's doing and someone I can trust to get the job done right, even if it meant staying an extra day to get it finished. Turned out to be the nicest and warmest day of our entire week's stay...

I brought my truck in back in August 2019 and the owner checked to see what's wrong with it and he…read moreovercharged me to fix my truck and my truck wasn't fixed at all I had to pay someone else to fix it and the owner told me the opposite of what was wrong with it and he didn't fixed and still overcharged me I had to pay someone else to fix it and the person who fixed it was right I wont be doing business with northland anymore.

I had a radiator I needed flushed on my only vehicle. My heater core was clogged and in the UP…read morewinters, it's cold!! Dave was at least half the price of shops in Iron Mountain, fixed it, and gave me a lift. I'd definitely recommend him!