It's great to know that one person had a positive experience at the Yelm branch in 2021! I have no…read moredoubt that the people at this branch are wonderful to deal with, but I have found this credit union overall to be problematic. The online banking system is horribly clunky, and the availability of customer service reps is really limited. If you're retired and do most of your banking in-branch, and you are available all day to make phone calls during bankers' hours, then ACU is probably fine. But for most of the rest of us, I'd say doing business with a more established credit union is a better way to go. Keep up the good work, Yelm branch! I may have to visit you someday. Unfortunately, my interactions with the folks at your headquarters have left a bitter tase in my mouth.

The best I have ever experienced at a banking facility, and Kelli, was very nice and helpful, she…read moreeven remembered my name the next day, when I returned for more help, thank you

I saw the most disgusting display of professionalism from the employees of this bank. There is a…read moreyoung women who clearly has mental issues. She yells and scream but never harms anyone. The employees decide they would stop their work come to the front window and set off their car alarms. I watch as they dance and laugh in the bank window. When I drove into the parking lot and stared at them they seem guilty and waddle back up the stairs to their work. I will never deal with this bank because if that's how they treat mankind, how are they treating your money.

Staff are always friendly when I visit; nice, calm and organized place…read more I've been going to this bank for over 8-9 years and they are very helpful with whatever problems you may have with your account. Their customer service is also readily available during business hours.

Went to bank to pull out money and as always it's always complicated. This is the third time I have…read morestopped in a location because we never use this account. This is also the third time at a drive up window they want to update my information. So toxic we would close this account however they make that also very hard. My son who is in the navy and I have to both be at the same location. What a joke.

I would give them zero stars if that was possible. DO NOT open an account with them. I'll be…read moreclosing my account in favor of BECU exclusively. These people and their computers should kill themselves. The greed, laziness, disorganization and ostentatious 'we don't care' is disgusting. This goes for most corporate banks. But US Bank has caused me more headache in one month than any other bank in my 33 years on this planet. Again DO NOT open an account with these institutions. You know about 5 day holds which includes holidays? Yeah, well apparently their fucking computers get holidays too. FUCK THEM.

I really enjoy this bank. I'm in and out…read more No hassles. We moved to Washington several months ago. And always bank at a credit union. Just seemed to fit our needs. This branch is clean. I notice there are some short waits for those seeking more assistance such as loans, etc. Staff always friendly and helpful. I wish there was a drive up ATM. Oh well, getting out of my vehicle and walking is good for me.

Terrible service and staff have bad attitudes. One even got arrogant and condescending with me…read moresmirking as she walked away being rude.

Tip o' the hat to Alycia at this Key Bank branch for her customer service…read more We made an appointment at a branch to make some changes in our account only to find it was not at the West Olympia branch. Alycia jumped in and helped us out with what we needed done. But that's not why I am praising her. Not only did she make the changes, she did it with explaining the why this and not thats, with a great personality that made both my wife and I say "There still IS some one out there giving great customer service!!" Heck, if she did not have work to do and I have more errands, we'd still be chatting and laughing!

Just moved to Olympia and called the bank regarding a service charge and Josh took care of it over…read morethe phone and was also helpful to help me prevent another service charge. Looking forward to doing more banking here.

Very friendly and knowledgeable staff. Opening an account was easy and close to where I live.read more

I have to strongly recommend that others not use this branch…read more My first experience with this branch of OlyFed at 8300 Quinault Dr. NE Lacey, Wa. 98516: I came in to change the address on my joint account which I have with my husband. I was told by the teller that I had to remove my sunshades, so he could verify my photo ID. I asked him if that was really necessary. He gave some explanation that I was new to the bank. I told him that I already had an account and that I was just changing the address on the account. In the end, I removed my shades. My second experience was when I went in with my husband to withdraw some money from this branch. We dealt with a female teller this time. She repeatedly asked us what the money (our money) was being used for. We both felt like we were under interrogation and tried to change the subject each time she asked. My next visit was to cash a small check in my name. I gave my photo ID and account information. The transaction went smoothly. On the same day, I came back in to cash a check on a joint account in a different state. The 'greeting' from the same female teller was, "Back again?" She repeatedly asked me whether my husband was with me, to which I answered each time, no, he was busy at home. She also asked if my husband knew that I had written the check. I said, "I have the authority to write this check. It is a joint checking account." She informed me that she would have to call my husband to have him verify that I could cash the check. I told her that we have one cell phone and, when I leave the house, I always take the phone in case I need to call roadside assistance. Again, I stated that the check I was trying to cash was from a joint account. I told her I had cashed checks from this account at other OlyFed branches without problem. She said she would have to get the manager. I stated that I have had the out-of-state joint account for over 20 years, and we had a joint account at OlyFed. She went and got an assistant manager. After receiving similar responses from him, I took the check and left. It was as though I was being accused of a crime. Does a woman need to get her husband's permission to cash a check from a joint account? I had obtained a ride from a friend and had to get my friend to drive me back home to where my husband was trying to fix our car, then drive us back to the bank. When I returned to the bank with my husband, we went to the assistant manager. My husband didn't identify himself. He simply told the assistant manager that I had the authority to write that check and did not need his permission because it was a joint account. We were told, "We can cash it now." Now, the assistant manager was willing to cash the check. I said, "No, you won't. Since I had been required to return home to fetch my husband, I got cash for the business I needed to handle." When I told the assistant manager that I had enough because I received nothing but problems each time I used this branch and that I wasn't going to use that branch any more and I might even take my money out of OlyFed because of the unacceptable behavior at this branch, he told me "Have a nice day." When you know customers are insulted and angry, saying "Have a nice day." is more than just inappropriate, it adds insult on top of insult.

I like this credit union. I always banked with the big banks, and thought that waiting in line and…read morehaving my mailbox pile with crap. I researched which banking institutions would have the least marketing, and I found Olympia Credit Union. I have never waited in line, can use any credit union atm, and the people are nice. They have good customer service. If you want a small personal bank this is it.

We have worked with Heritage Bank for many years, the service we receive is kind, respectful and…read morethorough. I appreciate the folks who work there very much and look forward to seeing them when I stop by!

Elyse (at least that's what her card said she gave me) is not polite and talks loudly about private…read morecustomer account info in front of others. She should be fired for publicly ridiculing customers while others are there within ear shot! When I stated I had already talked to my branch at length about an issue Elyse just continued talking away when I was at the bank for another reason, she just loudly continued to reprimand me. Never go to this branch!