Amazing Visit!! Will post pictures soon…read more First off Sidney at the front desk was the most well informed recieptionst ive encounterd! It was my first time coming in, and i thought i couldnt be seen but when i called in Sidney got me scheduled for the same day "AMAZING SERVICE"! She reassured me of how everything would go and even went over some of the options the Dr. might have for me! I had a dent in my cheek from an acne scar that had started to get worse due to me personally doing everything possible to make it worse thinking im a dermatologist, but i explained that to her when i called in and she scheduled me right away! The visit went just as well! Gabby is also AMAZING and well informed and made me feel comfortable about the procedure before the Dr. came in. She is very friendly and made the visit much easier! Dr. Hickman is beyond professional and efficient! When i tell you i had zero pain during this procedure i am not lying.. i would not even give it a 1 on the pain scale. ( the procedure i had done was filler to help fill the scar and lift the skin and overtime potentially help collagen start building back in the area) I am no longer ugly and back to normal. I recommend them for sure!! Thank you guys

This was genuinely one of the worst medical experiences my mother and I have ever had…read more From the moment we walked in, the entire office felt cold, dismissive, and incredibly rude. The receptionist and assistant were both abrasive and unwelcoming, but the dermatologist herself was by far the worst part of the experience. (Dr. Martha Hickmann) During the exam, she SCRATCHED my mother's irritated skin with her bare fingernails while examining the area. Not only was this incredibly uncomfortable, but it also felt completely unsanitary and unprofessional. There was no warning, no gentleness, and no respect for basic bedside manner. Her overall attitude throughout the appointment was shockingly condescending. Every question we asked was met with snarky, dismissive responses as if we were stupid for asking normal medical questions. When my mother asked about potential scarring from a procedure, the doctor sarcastically replied, "Every surgical procedure causes a scar," in a tone that was clearly meant to belittle rather than educate. Instead of offering reassurance or a thoughtful explanation, she acted irritated that she even had to answer. The entire appointment felt rushed and careless. Rather than explaining anything clearly or showing confidence and expertise, she seemed to just throw random possibilities around without much insight or certainty. It genuinely felt like guessing rather than informed medical care. What made the experience even worse was how physically invasive and disrespectful she was. She repeatedly put her hands on people without asking, handled irritated skin aggressively, and showed absolutely no awareness of patient comfort whatsoever. There is a massive difference between being direct and being rude, and this office crossed that line repeatedly. We left feeling uncomfortable, dismissed, and honestly upset by how unnecessarily demeaning the entire interaction was. I would absolutely never recommend this dermatologist or this office to anyone looking for compassionate, professional, or respectful care. The entire experience was awful from start to finish.

They are always professional, caring and friendly. My most recent experience was with MOHS surgery…read moreand it couldn't have gone better. Best practices all around.

I wanted to like this place, but the whole experience from start to finish left a bad impression…read more First appointment as a new patient. I walked in and stood at the desk for a good ten seconds before the staff greeted me. I could hear them chit chatting about something that was clearly not a work conversation. The nurse called me back and she must have been having a bad day. She seemed really disgruntled and annoyed. I told her what I was there for - I'd mentioned two concerns when I set the appointment, but a couple more things had come up since setting the appointment about a month prior. The doctor came in and immediately told me she'd only treat me for two of my concerns today and I'd have to come back another day for my additional concerns. I was really taken aback as I've never had a doctor refuse to treat me because of time constraints. After the doc left the room in a hurry, I asked the nurse why I couldn't be treated for all of my concerns today. She told me the office scheduled me a 10 minute appointment for just one concern. I told her I had mentioned two concerns when I set up the appointment. She then told me that setting appointments is not her job. I felt snubbed. It seems to me that these folks are in the business to make money rather than to help people. Bad first impression, I won't return nor recommend them.

called to schedule an appointment since i have a suspicious mole and their website says the accept…read moremedicaid, and even goes into which forms of medicaid they accept. apparently they don't take any! leaving this review just so nobody else wastes their time due to inaccurate information

They changed the way they do billing AFTER I made my appointment. I was guaranteed zero co-pay with…read moremy federal insurance and now they want a co-pay plus a credit card on file. They're forcing everyone to use Autopay and I think it's a crock of shit. I'll never go there for anything and I suggest you don't either. They're leaving the door wide open for scams. We're supposed to trust them with our credit card or debit card info but they're not even going to trust us enough to pay what insurance doesn't cover? Yeah that sucks and so do they for starting such a policy.

Called just to have questions answered. Unfriendly office staff. A co worker told me to avoid…read morecoming here. Glad I listened.

Everyone was efficient, kind, warm and welcoming! I got answers and a plan of attack! I am so…read moregrateful I followed my intuition and chose this practice! Thank you to the whole team!

I wish I would have looked at the reviews before going here. Everything started off great, but once…read morethey began taking on a lot of new patients, things really changed. The waiting room was always packed during my appointments, and it became harder to actually see the doctor--I was usually seen by an assistant instead. It started to feel very impersonal and more about money than patient care. My last appointment really confirmed that feeling. My prescription was never sent to the pharmacy, even after multiple calls trying to fix

Billing is so complicated, confusing and down right scary. DSWO now wants your credit card on file…read moreor 100.00 plus co payment before your seen? I don't want anyone having access to my credit card especially when I read all the billing nightmares in Yelp. Their care isn't worth the time and energy. Moving on.

Crowded waiting rooms. Forever wait times if you call. Did not get calls returned when I left a…read moremessage. Doc sees you for about 5 minutes and you get treated like a number not a patient.....and NOW I've been told that all patients have to put a credit card on file....because CLEARLY getting your money takes priority over the patient experience. And God forbid you get referred for the whole MOHS experience...prepare to sit there ALL DAY before even being seen initially. This place is a great example of what is wrong with the entire medical industry. Profit over people.

Jennifer and her assistants are excellent. Caring and professional. I highly recommend yearly exams…read morewith her.

Best dermatologist I've ever been to. After he eliminates my "problem" area, he always asks if I…read morewant him to check any other areas. I've worked outside for 30 years. There are spots he notices before I notice! He saves me another office visit. My wallet appreciates that

My experience with Dr. Brumfiel was bizarre. He was aggressive, abusive, disrespectful, and…read morealready had formed his opinion before coming into the exam room, which was not to be swayed once vomited out of his mouth. The rest of the office is nice and professional.

Answering the phones seems to be a big issue. So hard to make an appointment when nobody ever…read moreanswers the phone