I am not even a account holder with Key Bank. I brought my aunt to handle some rather complicated…read moreaccount issues. The Relationship Manager, Thomas Robinson, went way above and beyond in helping us. I was really impressed with his effort, demeanor, and knowledge. I plan to open an account here soon. The service was wonderful.

I wanted to cash a check and I'm here to say they young man gave great old fashioned high quality…read morecustomer service. I used the drive through and right away he told me to pull up a bit so his drawer did not hit my side mirror. Then, according to policy, I'm sure, he confirmed my identity two ways. All the while, very kind and patient. I'll visit this branch again because this is the way I want to be treated and addressed.

The people at the bank were super friendly, worked fast, and always had a smile on their faces…read more Best experience I've had at a bank.

Customer of The Arlington Bank since it's inception…read more The high brow " I don't know you" from the bank representative was enough to put me out for good. No community bank anymore! Terrible experience

Small bank, big value. Friendliest staff in the financial…read moresector. Got a construction loan from AB several years ago to renovate an older home. My contractor said the draws (when they go to the bank to get the next payment for work being done) were the easiest he had ever been involved with. He was going to recommend all of his renovation clients use the Arlington Bank for their ease of use and rates. When the project was done, the bank rolled the loan into a new first mortgage for us. Easy peasey. In this day and age of financial scandals, it's great to know that there is a trustworthy option right here in town.

Perrysburg location The bank employees went out of their…read moreway to help me. I was in a jam and didn't know what to do. I was traveling out of state at the time. Not only were they patient with me and looked into the matter they took it upon themselves to call me back with answers and reassurance. They helped me through a very stressful situation for me and helped me through so that I wasn't stressed. I cannot speak highly enough of their customer service and relationships. I would have never received this help from a national bank. If your looking for a bank where customer service still matters and your just not another number look no further. I will continue telling everyone I know about how incredible this bank is. Thank you Perrysbu branch for helping me. Thanks for being there!!!

This friendly neighborhood bank offers first class customer service ensuring that your visit is…read moremore than just a regular errand trip to the bank. Staff make you feel like this is home and we all know home is a good place to stash money (cough, cough, underneath mattress). Seriously, you can trust First City with your finances and you can rely on them because they have your interests at heart. This sort of attention and care puts your mind at ease and allows you to focus on living your life. And if you need to come back, they will greet you with smiles and warm conversations.

Chris does an amazing job opening our new account. She was very thorough & so knowledgeable. All…read morethe banker tellers are amazing & helpful

Service has degraded at this location over the years, tellers and bankers can't answer simple…read morequestions and give customers generic answers, the only branch that will hold your check deposit and do not release a portion of the check without any explanation.

My nearest Fifth Third location. It's convenient, but doesn't offer all the services available at…read morethe Fifth Third just a bit to the North on Fishinger Road. This location has a drive thru ATM (though the lane to access it is a bit tight). The tellers have always been friendly and helpful here. However, I have had some less than positive experiences with the agents in their own offices.

I don't use 5/3rd Bank for anything other than my car loan, but I can say that the entire process…read morewas really easy. When it came time to pay it off, this branch helped me wrap things up. Located directly off 5th street, you'll arrive to find a small parking lot and a guard outside. Once inside, you'll notice that the office is rather outdated, but the staff was happy to help. I had to meet with a banker to make my final payment and he explained everything to me in detail, including their new policies for releasing my car title. I was in and out of there in a jiffy.

My bank should be able to accommodate my needs... If there is an online service to move money then,…read moretherefore I should be able to move MY MONEY.. but for some reason it's always under some kind of "maintenance".. then I get hit with an overdraft fee and yes I can get it waived but I my twice a year‍‍.. this bank is absolute trash and I intend on moving banks or non at all. So completely ridiculous

I made a mobile deposit of $2000 on 3/31/26..on 4/15/2026 key bank decided they couldn't read the…read more00 out of a hundred in the check...the $2000 was clearly written..the debited my account.. I did not find that this was done until 4/26/26... When I almost bounced a check... I was not informed of the debit. I was not called.I was not sent a text.I was given no regard whatsoever... Horrendous customer service from the call center, who I spoke to... They said they were going to mail a letter which now thirty days later I never received... I got one phone call today from their customer service.Only because I gave one star reviews and contacted the bank institutions.. Beware of Key Bank..

18 Years ago refinanced at union savings bank and everything has been good. Now I need to refinance…read morebecause city of Columbus is making me attach to public sewer. Applied for refinance loan to do sewer and get some needed repairs to home. Everything seemed fine, then over 2 months later into the loan process, 10 days before closing we were told before we could get a loan to get home repairs done we would have to do the home repairs first. Made no sense. Was a loan for 60k owed 34k, on a home that appraised for 105k. If I had the money to due the repair work I wouldn't need the loan. da

Highly recommend for first time home buyers. It's a huge decision and you want to go with someone…read moreyou trust. They are very prompt in contacting you back if you ever have any questions. They are available to meet at almost any time. They are just overall very helpful in every aspect and I'm very impressed with union savings!

Meh, these guys are always just OK. Not my favorite local bank to work with but never horrible…read more Sometimes the counter service is stellar but more often than not I get the feeling no one is happy to work there.

Great bank. Bank manager, Bob Buchanan is a great resource for any questions. Friendly and…read moreefficient bank employees.