It is a little different that you have to leave a message and have them call you back, but I have found that the call back is timely (quick) and the person calling back is very knowledgeable. I have had a very good experience with everyone in this branch from the tellers up to client services, and investments. Everyone seems to be an expert and very capable when it comes to my questions. I am so glad I am banking with them, and recommend them highly. read more

This bank is a 5 star for services etc... but a one star for trying to get a live person to talk to!!! So annoying to not be able to speak to someone, then having to leave a message for them to call back!!. read more

I have been a member since 1988 and WPCU is a great financial institution. All of my banking is done with them. Personal and business. Great people, great service! read more

Well, I'm sure not to many banks or credit unions get a spot on yelp, but Wright Pat Credit Union deserves a kudos. I have been a member for a quite a few years and have had several accounts, and an auto loan through them. They always have friendly staff, the bank manager is honest in everything she says and does, and offers helpful advice on avenues to take regarding loans, and keeping up on important issues. If your wanting to try out a credit union instead of a local or nationwide bank, this is the spot to start looking. read more

Last year, I would have probably left a 5 star review, but over the past year, the customer service has gone south, the customer experience has become awful, and the wait times never have gotten better. They "upgraded" the online banking at some point last year (can't remember exactly when), and really they didn't improve it much, if at all. Not only did it not improve much, but it left many people without online access to their accounts for about a week. They then "improved" their mobile banking app, with the same outcome. My philosophy is, if it isn't broke, don't fix it. Now, the final straw, I have been paying as agreed on a payment plan to get my checking account current. My paycheck on Thursday brought it to a positave balance, 2 weeks ahead of the payment plan schedule. When I tried to draw the money out at the ATM, however, it wouldn't let me do it. I tried doing a transfer through Call 24, which by the way is awful, and after wasting 15 minutes on the phone the automated voice tells me it can't complete my request. I called them that morning and asked them why and they gave me some bs answer about how they supposedly forgot to remove the block, and they assured me the issue had been fixed. I then went to a shared branching branch and tried to draw the money out, which I have NEVER had an issue doing, and they told me my account had a hold on it and they couldn't draw any money out of it. I called Wright- Patt back up, and they told me they had fixed the issue this time and that it should work. I went to the ATM, and still had no luck. Another phone call, and it finally worked. It should not take all day and 4 phone calls to draw out MY OWN money from MY OWN account. Not only has this experience irritated me, but it has now hurt my reputation at the shared branching branch because Wright- Patt had incorrectly notated my account as having a pending closure, which should never have happened. There were other minor issues over the years, such as having to wait an average of a half hour to talk to a banker, or having to wait on hold for 20 minutes when calling with a question, but this one takes the cake. As soon as I take care of switching my direct deposits over, I'm switching banks. I'm done with Wright- Patt, and I'm telling everybody I know to avoid this place like the plague. Yes, they do have good rates and they do give their profits back to their customers but it's all smoke and mirrors if you ask me. Last year I deposited over $30,000 in to my account, but when it came time for the annual profit return or whatever they call it, I got a grand total of $1. I think all the interest I've accumulated over the past 5 years might add up to $10, if you round up. $3 a year isn't worth it to put up with crappy customer service and accounts that haven't worked half the time lately. read more

Between the 7% savings accounts and low loan and credit card rates, wright-patt is incredible. They also pay their profits back to the members. read more