I never actually got to see Dr Estes. I had so much work scheduled but I had no way to pay it until…read moreafter the new year. I explained to them. I canceled at least three appointments. In January of 2020, I called to see if they would prescribe an antibiotic for me because I had a gum infection. No return phone call so I couldn't reschedule that appointment. This Dentist does not care about their patients at all. They have to have their money up front period. I have two high option insurances but they could have cared less. I have never in my life dealt with a staff like this. Anyway, they threw me out and refused to see me for what? I have no earthly idea? Very poor customer service. I'm responding to Dr Estes. First of all my name is Lisa and if you cared so much you would have given me an antibiotic the first time I was there. So you see Dr Estes, I did see a Doctor. I was told by my referring Dentist that I had an infection. I canceled every appointment and you scheduler knew why. I told her I could not get any work done until my second insurance took effect. I can't just come up with 1600 dollars. Some folks can but not average folks that are retired vets. Your person knew my situation and when I called for that antibiotic she was not shocked. However, I'm shocked that I'm being released as a patient because I was waiting until I could get enough money to pay you. Your clerks kept scheduling me. I told them that the beginning of January was not enough time for that insurance. I know because I used to be a coder. I think the part that really irritated them was I asked to be seen by you because I was referred to you. So I'm clarifying anything not understood.

Dr Estes has the patience to explain options and the expertise to provide excellent care. My…read moresurgery went better than I imagined, and I unconditionally recommend him to anyone needing care from a periodontist.

Went to Florence location for extraction of a loose tooth and an exam…read more Given a "treatment plan" for a tooth extraction, cleaning and repair of a cracked filling and advised my copay with insurance would be $362.80, which I paid. Now after 2 cleaning sessions and a very simple tooth extraction I have been billed an additional $657.00 with no advisement or explanation. Aspen is not a member of BBB. Many nationwide complaints. I am currently disputing the upcharge. I will contact my insurance company.

I will never go to another Aspen Dental again. I experienced severe toothache pain on my way home…read morefrom South Carolina to Michigan. it is Memorial Day weekend and I needed to find someone to help me. Aspen Dental had an appointment available at 10:30 which I jumped at. this was a complete waste of my time. it took 2 1/2 hours for a couple of X-rays and a brief exam. After messing with my mouth, my pain level was so severe I left crying. The only thing the Dr. would give me for pain was ibuprofen which I cannot take as I'm on meloxicam. I have a 6 hour drive home, can't eat or sleep, and can't get an appointment at home confirked as all of the dentists I called are all closed for the holiday. anyone who has ever had a severe toothache knows the intensity of the pain. I had a root canal 3 weeks ago and had an infection there. I started an antibiotic but developed the stomach flu so I couldn't keep anything down. I went several days without taking the drug until I was able to again. I believe that because of that, the infection never cleared up completely and starting up on a holiday weekend of course. I did ask for an antibiotic which the dentist agreed to. Im 66 years old, and a cancer patient. I believed that a doctor or dentist are there to help. all I wanted was to make me comfortable until I get home. they told me to take extra strength tylenol which is exactly what I've been doing which did nothing. i wasn't asking for a specific pain drug, just something for the next few days until I can try and get into a dentist. what complicates the matter is that we just sold our home, moved out of Illinois to a cottage in Michigan while we wait to move to South Carolina next month. I need to find a new dentist in Michigan to help me but can't schedule a new patient appointment because all the dental offices I called are closed until Tuesday. I'm desperate so I called every dentist I could find around our small town. that means I have to deal with this excruciating pain for who knows how long. I can't believe the lack of compassion to let someone suffer until who knows when. on top of everything, this was a substitute dentists as the normal dentist had a family emergency. Because of that, they couldn't take any insurance which I still don't understand. They only charged me their coupon special of $29 which I appreciated. what I just went thru did nothing for me. I can't believe they would allow me to suffer for not only the ride home, but until I can get a hold of a dentist next week. Now I understand the one and a half stars for this location. Avoid this location if at all possible.

Good experience here , people were friendly and courteous , Dentist and staff were sensitive to my…read moreneeds , and took care of me in a timely manner , pulled my tooth with gentle care , highly recommend this place .

Terrible experience with Dr. Patel and staff Uncaring and…read morepainful left me sobbing then was told have a good day

Absolutely the best dental practice around Never thought…read moreI would say "I don't mind going to the dentist" but I don't They make you comfy and at ease

After a less than stellar doctor/patient relationship with a dentist very close by, I returned to…read moresearch for a replacement dentist when I came across Smith and Elliott. I made an appointment for a consultation and was able to be seen quickly, however that appointment had to be rescheduled and the delay for that appointment was quite lengthy. Once I arrived to the office I was not seen immediately. It didn't appear there was a dental emergency. just more appointments that there were hands in mouth. I finally was taken back to a well used exam room and subsequent trip to x-ray as I was a new patient. To this point, my review was a solid 3 stars at best. Then I finally met Dr. Elliott. I was very, very impressed with his interpretation of what I was going thru and we did have a few candid moments of proposed treatment which in all honesty I was expecting. Now I am on the wait list to get another appointment. Sigh, honestly, this is a first for me, being put on a wait list, so like in the airlines, if I don't get cleared for a seat, I'll have to go to "plan B".