I had a microphone go out in one of my hearing aids. The cost for repair was $500.00. I was told by the audiologist that they did not have the software to adjust the settings and it would be reset to the original settings at the repair facility. If my hearing levels changed they would not be able to adjust the hearing aids. Several days later I received a call stating that UPS had lost the hearing aid during shipment. They would put in a claim and they could replace the lost hearing aid with a different brand, therefore I would have two technologies for each hearing aids. I informed Wright Hearing Center that I had found a hearing aid center that could order a replacement of the same brand that was lost. All of a sudden they CAN replace with the same brand! Fine, put in a claim at UPS, order similar brand for replacement and cancel the $500.00 charge for the repair because obviously Wright Hear Center was only going to be out the administrative time for the original shipping and then submitting a claim. Well they state that they will not be crediting the $500.00 because all of the time that would be spent and I was getting a new hearing aid. The $500.00 was for a repair that never happened!! They're going to be receiving settlement from UPS for replacement costs. I phoned the credit card company and filed for a disputed charge and cancel the $500.00. I reached out to the second hearing aid center and had them order the replacement hearing aid for an out of pocket cost of $1360.00. I know it seems foolish, but I rather pay the added cost myself then ever set foot in Wright Hearing Center again. Too bad they have no integrity. If I could rate this business lower than one star I would be happy to! read more