Awesome people who are trying to help me, always giving me Assistants when needed a must place to…read moreget your hearing tested

Really poor communication…read more They lost the first referral - they we're supposed to call me to schedule the procedure. After waiting for weeks for the call, I called them to find out they had no record of the referral. I had the referral sent again, filled out forms, and now I've been waiting for a week for a scheduling call back after I was told they would call back in a day or two. I can't seem to reach anyone via phone. They suggest trying the "chat" on the website but after waiting for a bit it just says "Sorry! Could not connect you to an agent, please try again." This is during business hours.

Dr. Knutson is very personable, knowledgeable, and kind. I will be seeing him again…read more His nurse, however, was abrupt, rude, and terse. I hope she sees this and understands that she shouldn't treat a new patient like a leper.

Wow! My experience was great from making a same day appointment, to the front office, to the nurse,…read moreand the thoroughness of the doctor. I didn't have to wait long which was nice since we were traveling.

Absolute nightmare when it comes to billing. Wife and I went at the end of January and had to put…read moreit on a credit care to receive care but were told it should cover our Medicare deductible for the year. Well, its July now and they still haven't submitted a claim to Medicare so we've ended up paying our Medicare deductible twice. We've called several times and they still haven't submitted the claim. Basically we've been ripped-off $500 because they've paid so have no incentive to "do the right thing" and submit the claim. My advise is to never ever go there even if you like the level of care.

They do not call you back, do not do refills, and the front office staff is the rudest I have ever…read moreencountered. i was told to come in the morning of my appointment for labs, and I had fasted. Not only did I not get the labs nor get to see the doctor, they took me in back to get interrogated by the billing department about a 40$ past payment. They also knew I was out of my blood pressure meds and seemed to be purposely trying to upset me. I will never go back there.

Where do i start, my family member is very sick. East Flagstaff Medicine seems to care more about…read moremoney then they do helping their patients. The last month my family member has been going through a lot of life threatening situations. I don't think the gate keepers know what their role's are. As it is the medical fields here in flagstaff do not talk to each other. We have been going in circles since he was diagnosed. That's where I come back to East Flagstaff family medicine. I have reached out to this office who has been our families Dr for over 20 years. Honestly I think if our Dr/nurse practitioner (Sara Reeves) would just call me or my husband back to hear our concerns we might be able to understand why we are always referred to the ER, which is it's own hell hole. Today was the last straw when our specialist said we needed to contact our primary dr for a referral for a procedure. Again another circle. called East Flagstaff Family medicine to get the referral , after waiting on hold listening to everyone's resume I got through. When I finally got the receptionist that put me on hold for ever, just to come back to tell me we needed to go to the ER. For a referral really???? I'm done with them I love Sarah Reeves, but, It's hell to get to even talk to her. I will never refer this office to anyone. If you sick just go to the ER, apparently that' the only place that can help you and not even then. I suggest you look at all the reviews that have the same referral to the ER. or urgent care. this is weird since they are looking for customers. I guess they can't be sick. hmmmmm

Excellent, prompt and courteous service - every visit is consistent and professional, with onsite…read moremedical doctors, nurse practitioners, nurses, physical therapist and amazing health coaches! A great experience.

Vera was promised to local government employees as a same day, one hour appointments. In the almost…read morethree years we've had it, this has never happened for my husband, daughter, myself, my staff of 17 nor myself. A month ago I was desperately ill. I called and received a next day appointment. I could barely move to get out of bed and was so sick, but got dressed and made it to the car, then hit traffic. My husband is blind, so he cannot drive me and my daughter is away at college. I called as a courtesy to say that I was running 10 minutes late and explained my issue. The receptionist was as cold as a Flagstaff New year's morning. She said they had to cancel as I only had a 30 minute appointment. What happened to the hour long promise?.I told her I was fine with 20 minutes. She told me my appointment was already cancelled! Now I have been there.a couple of times and no one ever met me at the door to take me right back, so this was bogus! I was then sick in bed and missed 10 days of work! I struggled through the next two weeks self medicating when my husband said to swallow my pride and make another appointment as I wasn't getting well. I called on Wednesday and they gave me an appointment on MONDAY! Definitely not same day and definitely not triaging as I'd been so ill for so long. I went to urgent care and was put on FOUR meds, because I am so sick. Then the snotty receptionist called this morning to offer me an application tommorow. When I pointed out her poor triaging and how sick I am, she coldly pointed out policy. My story is not unique. We have reported to HR how several staff members have experienced when one has called and received an appointment a day or so out and later on the same day with the same symptoms another staff member calls and gets an appointment sooner. It's not because one opens up because we always say that we want to be on the wait list. Other states have poor review for Vera. We were assured this one would be different. Just another broken promise.

The care and thoroughness of this practice is amazing. From robust and investigative questions to…read moreplans that make sense, this clinic has been beyond helpful. If you are tired of being a "12 minute patient" (no time to really explain what's going on or to receive subpar care), Aspen is the place to go. After 20 plus years of signs and symptoms being ignored (IYKYK), Dr. Mele took the time to listen and help create a logical plan. My pain is reduced, my functionality is increasing, and the best part is, I am actually listened to. Thank you to everyone at Aspen for your kindness, knowledge, and understanding.

Horrible! If you have MOLD... Run. All about money, not about care. Dr. Mele doesn't know how to…read moretreat people nor children, especially for mold. Dr. Mele has been terrible! I've found Dr. Mele is money seeking, doesn't tend to her patients needs/ concerns, within timing in which is important. The meds she put me and my 2 kids on were not fitting to the diagnosis of mold. In turn her protocol of meds caused huge reactions w/ with my son in which it took Dr. Mele 3 days to respond while she was out of town. There is no On Call Doctor, and Dr. Mele is prescribing meds that regular doctors or ER wouldn't understand. This company should be available for emergencies when they are prescribing especially to little kids. My son was close to a fever, throwing up, nauseas, crying in pain, diarrhea, extreme stomach pain,  pale, with painful hot itching red skin patches all over his body, and myself severe stomach and liver pain for weeks, and my daughter severe diarrhea. Her reaction was to get off the meds, nothing else for help, and we'll revisit over a month later. SO that's a family that's ill, and tested positive MOLD (kids high levels of mold) to wait for treatment all that time. Also she also prescribed us meds UNDAS, drops, nasal sprays, AND NAC before our mold tests came back positive! This is the stuff that made us ill. All Money! Some of the concoctions she handmade and I had to call in and ask Jane what is in these prescriptions and what do they do? I couldn't read the label and neither could Jane the receptionist. Dr. Mele didn't address all my health concerns that were important, and when I asked about my other medical concern (she even asked for my scan for the initial visit), it's was you need to make another apt, and said to me I asked you if you had any more concerns, but in truth she did not say this, she said we're ( her and her trainee) going to step outside to review a plan, came back and said she needed a few days to figure out a plan for the mother and cut our apt short. After we drove 2 hours to get there! After mentioning me having to pay again, I said I shouldn't have to, and Jane said if I wanted I could bring it up in the January apt. Our Labs &  Mold Test results Dr. Mele has been unwilling to review without an appointment a over a month later. Tested in November, scheduled for January. She said she felt our tests weren't emergent, even though we are ill. She won't talk to us like she originally said upon first meeting, I only talk to Jane the receptionist. My kids doctor who used to treat adults for mold, my doctor, and 2 different functional Doctors for kids and adults have told us our tests needed to be tended to right away (!) and that her protocol, especially NAC, should have never (!) been used starting out. My Doctor and the Functional Kids doctor felt additional labs needed to be done right away, and the tests were cause for concern. Dr. Mele should not be treating people, especially kids, for mold. We spent a lot of money for visit, tests, and meds for no help, no care, no concern. $1700 first visit. And Dr. Mele threw in my face she thinks money is a issue, I never mentioned that, but I did for the more and more apts she/Jane wanted to schedule, but money...of course it is important, I have a family and this is all cash....no insurance to get my family well. Everytime I called to ask something it was money money money, schedule for every little thing...there's no Doctor communication only with her receptionist. Dr. Mele might know other things to treat...but NOT MOLD! If you think you have mold exposure...don't go here. See a functional REAL doctor that specializes in MOLD.

I Highly Recommend Flagstaff Bone & Joint…read more I Just had my second ablation with Dr. Meier at the Surgery Center yesterday morning. My first one a year and a half ago gave me a great deal of relief for quite a while, but they don't last forever. The procedure itself, preparation, instructions, and the manner which I was treated was professional, friendly, and courteous, from signing in to walking out. Just like the first time. I was in and out in less than 2 hours.

I strongly feel that they should remove the emergency ortho from and website. When I walked in…read more complete pain, I was told there are no appointments today. The woman at the front desk was abrupt and rude. Incredibly bad experience and I have never left a bad review for any business Flagstaff prior to this.

Dr Emily is very knowledgeable about different health issues that are related to food and…read morelifestyle. The office staff is very friendly and Sheena is wonderful and very helpful whenever we call with questions or needed refills for our supplements she is always happy to help us. I would recommend dr Davenport to anyone who is looking for an alternative treatment.

First, let me say I adore Dr Turrell. That is not the issue, it is a two fold issue seemingly. 1…read more The staff does not know how to navigate the defunct and archaic system they are required to use. 2. They are understaffed. Dr Emily Davenport, as the owner, needs to step up and make changes as a business professional. It is past time. The changes she has refused to make revolve around her system and the training of her staff and certainly, not having adequate amount of office staff. The two gals are quite often under excessive pressure and are easily stressed. I have declined leaving this review countless times over the past year or so due to ONE reason: my loyalty to Dr Turrell. She has been the primary ND I have turned to, spanning a time frame of 2 decades. I simply adore her generosity, mind, passion and helpful spirit. She has helped our family much. The office, however, leave A LOT to be desired. And when Unique screwed up on almost every task she has worked on, for months I said NOTHING. NOTHING to her. I extended much patience. But one day I had enough due to her non chalant attitude. That was the last straw. She leaves a lot to be desired honestly in the way of competency (that I am afraid training will not help being that she has been there awhiile now and the duration on the job barely seems obvious) --and in the way of professionalism. I can usually navigate the wacky system with Stephanie who knows her way around more, but at times, she is so overwhelmed (understandingly so) that she hangs up if I express any expression of LEGITIMATE frustration and if simple tasks can't be done for WEEKS after multiple requests. That is unacceptable. An example: due to what Unique said was a big lawsuit issue between Davenport and a former ND there, when I requested my records, not only were they not sent after numerous requests, but after repeated calls, emails, etc NONE were even returned, I finally heard back. The office gals had refused all contact because they apparently were under the impression that they couldn't send those records (or contact me?) to the previous ND (whose care I'm also under). It was positively ridiculous, time consuming and disrespectful. Literally for weeks they refused to reply because the office seemingly was so bent out of shape on those inner office / dr drama matters. Again, lacking in professionalism. Perhaps you, the reader, are better off seeking treatment at an office who will value your time, energy and PEACE. Medical treatment needs not only be kind (I can only vouch for Dr Turrell in that regard at that office honestly based on my experiences with several of the current practioners there now) and as far as knowledge, there are MUCH more informed ND's. Davenport, Winters and --especially-- Dr. Victor, offer nothing cutting edge or above mediocrity, the latter two are rookies and it very much shows, based on my experiences with them. (Very hit or miss). For example, Erin Victor had to go check with colleagues on very basic progesterone questions as if she were still a second year student. If Davenport takes over an office, she has a responsibility to own what comes along with it. I have not seen that happen. It is disappointing and with great sadness that I have lost patience for this process. Again, for so long, I restrained every inclination to leave a review, representative of many of the hassles with this office (most of which this review does not come close to illustrating). I can no longer do that in good faith. Intentions are mostly good here at the office for the most part, but intent coupled with reliable action are what truly shape experience. "Change is good," as they say. And so it is, that I am suggesting, dear readers, a change of URL's ...leading you to a more adept, knowledgeable and reliable naturopathic office in Flag.