On Nov 8th, I booked an appointment for 8 people on November 23rd for $400. A couple hours after I booked, I found out the funeral of a close loved one would be held the same day around the same time. I immediately called the business and explained the situation, and asked if I could move the appointment. She said she would move our reservation to a "private room" or something on her end so it would open up the day for others to book, and we agreed I would call back once I got consensus back from the group. A couple days later I called with the new date, which was open. She then asked if she went over the rescheduling fee of $100 yet, and I said no, but I reminded her called the same day, hours after I booked, and explain my situation again. She said there was "nothing she could do" and had nothing more to say so I hung up, confused. After talking with my group, we were all very turned off by the interaction and were not willing to attend any longer. I called her back to let her know we decided to cancel, and she said no refunds. This was a few days after I booked on November 8th for the appointment November 22nd so still 2 weeks away. She currently has $400 of my money and I have not received any services. I'm currently disputing the charge with my credit card but the process is long. I left this review on google and she replied with "I understand there are big feelings..." which felt extremely condescending as I was dealing with the death of a loved one and navigating extremely high rescheduling fees and no refunds even though my appointment was still 2 weeks out and I called the same day I booked. This was one of the worst experiences I've had with a business, and many reviews echo a similar sentiment. Hopefully I get my $400 back since I have not received anything from the business. read more