Very unhelpful staff , no one care you're there , no system for wait time or nurse checking on you.read more

This healthcare organization is terrible. I have very decent healthcare with Kaiser with my…read moreemployer. The problem is that I am only allowed to go to the Bellevue clinic for urgent care. I was bleeding from my head (if you don't know it yet, a head wound is a bleeder for a long time). So I elected to pay out of pocket and go to Evergreen for stitches. When it was time to remove the stitches, I called Evergreen in advance to ask them how much it would cost to remove them at Evergreen or if I should go to Kaiser with a $20 copay. The representative on the phone told me that stitch removal was a part of the $570 I paid out of pocket. Then I got a bill from Evergreen saying I owed $146 for stitch removal. This is a disgusting practice and Evergreen should be ashamed of themselves. When I escalated the matter, even though calls were recorded to prove what I was told, the insisted I pay the bill (which I did today). I would not trust this company and I will never work with them again. I will pay for a taxi vs dealing with BS like this.

I called to refill my medication. The woman in the office was very kind when I asked to fill my…read moreprescription. She was going to make sure my doctor would get the prescription referral to our pharmacy. We are very thankful for the staff at Overlake clinic.

Dr.Kriseman is awesome, very caring and really really smart and a great all round primary care…read moredoctor. He is the most compassionate physician I have ever meet and I have been a healthcare worker for the past 40 years.

I have been a patient for nearly 10 years. The care has been outstanding. I don't hesitate to…read morerecommend Dr. Grinberg.

Dr. Grinberg is an amazing doctor. He is friendly and professional at the same time. He will always…read moregive you the right information and will never let you down. Thank You so much for being a helpful and kind doctor and you have helped so much! Ben Kolker

Kaiser Redmond Visit This was my first visit to Kaiser…read moreRedmond, and I'm genuinely impressed. There's plenty of parking, so arriving early was easy. My appointment was at 3:20, and I checked in at 3:05. After waiting less than ten minutes, a staff member brought me into the room. Dr. Tabios and the entire team were patient, kind, and very helpful. Dr. Tabios listened closely to all my concerns, addressed each one clearly, and made me feel comfortable throughout the visit. He's friendly, approachable, and thorough. I also received a tetanus shot from Keturah, AMN Healthcare staff, who was warm, gentle, and reassuring. I didn't feel any pain at all. Overall, this clinic exceeded my expectations. I would definitely return here for future appointments.

, I have never experienced better health care in my life. I have been to four of their greater…read moreSeattle clinics and my experience has been amazing at each one. It is so much easier for me to navigate through the Kaiser system than locate independent providers through Regence Coverage. You call one number and are set up for all your medical needs. I have NEVER had an easier time or better results than I experienced with Seattle's Kaiser group. Their doctors, nurse practitioners, pharmacists, customer phone representatives and all support staff really seem to care about you and your health. This is problematic. I am the Director of H.R for a company of about 50 people working at the Port of Seattle. We recently changed health plans. Unfortunately, the "upgraded plan" available to executives is a Regence (Blue Cross/Blue Shield Plan). Ironically, I feel like that this "upgrade" isn't an upgrade at all. I LOVE KAISER and I am likely to go back whatever the cost after we renew in January of 2020. I have never experienced better care, more follow up, less wait- time and fewer additional fees than I have with Kaiser. I came in to meet Dr. Church (Redmond), because of a scheduling issue Dr. Church was SUPER thorough, knowledgeable, professional and considerate. After I left his office, Dr. Church researched how best to alleviate my menopause drama. He followed up with both me and my pharmacist and suggested I try a little different medication. Since I have started on my new meds, I am symptom-less!!

Thank you, dr Robert Olberg Very friendly, pleasant staff…read moreready to help and listen. Every concern was addressed.

I had a great experience here. The front desk receptionists were so helpful in scheduling and…read moremanaging documentation. I had an appointment with Dr. Brukhis and she was very responsive to my concerns. The medical staff were very helpful and supportive during my annual and follow up visits. I highly recommend this place for your next doctors visit.

Doctor Leou is an amazing primary care provider. He is a consummate professional while still…read moreretaining a personal, caring demeanor. I've been going to Doc Leou for 4 years now, he was the first PCP I visited after moving to Washington. I am happy to report that I will continue to see him as long as possible until he retires. He has helped me through any scenario you could imagine, from small everyday illnesses to very specific, serious illnesses that are unique to me. If you are looking for a doctor that will genuinely listen to you, take you at your word and work with you every step of the way, Doctor Norman Leou is hands down the right choice for you. If you are tired of being talked down to, dismissed or lectured about YOUR health, please consider visiting Doctor Leou. He is a doctor that will take your opinions seriously and give them their due consideration before offering his professional opinion. Doctor Leou has been not only the best PCP I have ever had but I am happy to call him a friend after all these years. Thanks Doc for all your help keeping me healthy these last 4 years. I cannot thank you enough for helping me heal from my most recent medical emergency. Thank you for believing me and approving the resources I needed to get healthy again. I have to help people day in and day out in my professional and personal life and I am so grateful that you are there to help me on the rare occassion that I need help too.

The office is poorly managed. Besides being close to a century-like outdated, They are extremely…read morelate to respond to the messages. It occurred twice that the office finally returned the call 1 week later. Additionally, this office is always closed before the stated office hour, which is the #1 rule in the business world. It is hard to trust them to be reliable or dependable. The doctor is nice, but when you choose any family doctor, you are looking for the entire package in which communication and accountability are the top two factors to consider. No patients need to add such additional burden when they seek medical assistance for their family!

I have to say Dr. Bayles and the entire office staff are fantastic. Being someone with diabetes,…read moreI'm particular about my general practicioner as I have to see him more often than the average person. I personally don't need hand holding mushiness, I need the truth, level headedness and a physician who will share his knowledge about what is going on with my body. A little small talk and humor doesn't hurt either. All qualities you will find with Dr. Bayles and his staff. I live nearby so location is awesome for me. I used to see a Swedish physician downtown but finally switched b/c the drive and parking was inconvenient. And no parking charges at the Redmond Swedish Medical Center! It's also brand new so the facility looks great. And scheduling appointments have also generally been easy. I once got squeezed in at the last minute when I got a severe allergic reaction and needed some relief asap. The Swedish network is also something I love (yes, love). All your medical information gathered by Swedish physicians is online so there's no confusion about your medical history or trying to remember every little thing. Another much appreciated thing...everything runs like a well-oiled machine. I get in, fill in some quick paperwork, pay my co-pay and I'm in an office in less than 5 minutes. A nurse takes some information about my visit, gets some vitals and the doctor arrives in less than 5 minutes. When I'm done, my paperwork is being printed, don't need to mess with prescriptions as they have been electronically delivered to my pharmacy and I'm done. Like I said, I see my physician more often than the average person and any extra time I can save not waiting around is a big thumbs up for me.

Dr. Bayles has been my physician for years. He's very knowledgeable and great about explaining…read morethings. He's provided me with great reference materials over the years - I was able to lower my cholesterol significantly with diet rather than going straight to meds with the help of his guidance. I like that he takes a complete view of the patient and seems to address root cause more than just treating a symptom with a prescription.

This is a limited review for the imaging department only…read more Normally, imaging department has its own outside door that I can park near. I did, which turned out to be a mistake because of COVID. There's a sign telling everyone to walk to the main door. That's ok though; I could use a few more steps. Entering through the main door, a person in a booth nearby waved me over to ask me the standard questions about any symptoms and gave me a sticker. An 1 min thing. Anyway, the Imaging department is very straightforward - two ladies at the front to check in and insurance. And if the appointment is the recurring mammogram, I go no more than two doors inside - one to change, one for the imaging. It's super straight-forward and easy. Brownie points for the most recent appointment. I'm so used to having nothing to do due to COVID that I didn't look at my calendar and completely spaced out having an appointment. They just called, booked another appointment, no change fees. Yay! So thanks!

Shame on this ER for the way a young family member of mine was treated by Dr. Paul E. Doetsch…read more She came to the ER seeking help and expected compassion, professionalism, and respect. Before a procedure that Dr. Doetsch acknowledged would be very painful, she requested pain medication. Her request was refused, despite her explaining that she had recently undergone surgery and was currently taking prescribed medication related to that surgery. She felt that her concerns were dismissed and that she was being viewed with suspicion rather than treated as a patient in need of care. What was even more concerning was the lack of respect for her privacy. She was instructed to provide a urine sample in the treatment area instead of being allowed to use a restroom. While she was in the middle of providing the sample, Dr. Doetsch entered the room without warning and did not apologize. No patient should have to experience that. The entire experience left two young women feeling unheard, humiliated, and without confidence in the care being provided. They ultimately left and sought treatment at another hospital. Every patient deserves to be treated with dignity, compassion, respect, and privacy, regardless of their age or the medications they are legally prescribed. I hope the hospital reviews this incident and takes meaningful steps to ensure other patients do not have a similar experience.

After years of hard drug abuse, my husband and I came to Dr. Scott Greenspahn out of desperation to…read moresave our lives. We tried everything and nothing worked. Until he put us on the Suboxone program. We have both remained abstinent, with zero relapses. Dr. Scott has an educated, intimate knowledge of how to successfully keep his patients safe and comfortable on Suboxone, and even more importantly how to get us off. Stopping this medication is a long, arduous process and Dr. Scott has the exact protocol to do so SUCCESSFULLY. He has stuck by us through the years and has singlehandedly KEPT us clean, sober and thriving!

Dr. G is fantastic. No wishy-washy stuff. Friendly, willing to spend the time he needs to get to…read morethe bottom of situations. And a straight shooter, not willing to waste time on things that don't have a high likelihood of success.

LOVE LOVE LOVE Dr. Rogers! I tell everyone I know about her. She's so attentive. Never makes me…read morefeel rushed. Very caring. I have nothing bad to say about her! Being in the medical field, I'm a tough critic and it took me an extremely long time to find a doctor that fit what I was looking for.

Dr Rogers is the best doctor I have ever had. She is knowledgeable, caring and never ever making me…read morefeel rushed or unimportant. I'm 70 years old and I've never had a Dr. as good as Heidi. Dr. Rogers has taken care of me for ten years now and I feel as if she is a good friend not just my Doctor.