TL;DR: We found the owners extremely inflexible, unreceptive to parent feedback, and rigid about…read more"school policy," even when those policies weren't clearly communicated. The school made a great impression during our tour, and our son's homeroom teacher, Ms. Chloe, was wonderful. Unfortunately, our experience with the owners/administration was terrible.
I originally considered giving one star, but reconsidered solely because of Ms. Chloe. (More below)
During our tour with the owner, Catherine, I was genuinely impressed. She knew the children by name and remembered details about their development, and I loved that she had 35+ years of childcare experience. We were also excited that the toddler teacher, Ms. Chloe had Montessori training and experience, and that the school is dual language Mandarin & English.
During the tour, we saw teachers preparing what appeared to be homemade seaweed soup and other homemade food, and we were specifically told that if we sent food from home, it would be heated before serving to our child.
Unfortunately, after enrolling, our son barely ate his school lunches, and the leftovers coming home provided by the school were frequently things like hot dogs and hamburgers, chicken nuggets. We started sending homemade meals instead that he would usually eat, such as stir fry and dumplings but unfortunately he continued to not eat much of his lunch.
Six months later, we learned the school actually had a policy against reheating food from home. Our son started in December, and we didn't learn this until June by a new teacher. I wonder when we would have found out otherwise. This policy wasn't in the parent handbook we received and contradicted what we were told during our tour. For months, we were sending food expecting it to be warmed without realizing our son was being offered it cold. No wonder why he wasn't eating. For something as basic and important as whether our child was eating during the day, this was incredibly appalling.
We also found the school extremely inflexible with scheduling. We paid for three days per week, but couldn't switch days or make up days missed due to illness or other situations. For example, if our schedule was M/W/F and we needed M/W/Th one week, Thursday required an additional payment even if our son didn't attend Friday. I understand that daycares need predictable staffing and policies, but there seemed to be very little flexibility. If we are paying for 3 days and they are saving the spot for my son, why does it matter which 3 days of the week?
Another frustration was the administration's response to parent feedback. The school uses Brightwheel for communication, billing, and daily updates, but photos are uploaded separately to Flickr. Photos from the entire school are posted together, usually a day or two later, meaning I had to scroll through hundreds of photos just to find a few of my son.
I repeatedly asked if photos could at least be organized by classroom so parents could easily see their own child's class. The request was repeatedly rejected because of "school policy." I also wasn't comfortable with every other parent or grandparent of the school having access to photos of my child. Eventually, I stopped checking Flickr because I simply didn't have time to scroll through 400+ photos.
The best part of our experience was Ms. Chloe. She genuinely cared about our son, shared stories about his day, and made us feel like she really knew him. We also saw significant improvement in both his English and Chinese vocabulary during his time at Language Garden. Most importantly, he felt safe and comfortable with her. During the months when drop-off was difficult, we always felt relieved when Ms. Chloe was there to receive him.
There are caring teachers here, and the school made an excellent first impression. Unfortunately, the gap between what we expected from our tour and what we experienced--particularly around food, scheduling, communication, and the administration's receptiveness to parent feedback--ultimately left us very disappointed.
PS: my son's new daycare posts photos of him DAILY in brightwheel itself. Clearly it's possible. AND we still drop him 3 days a week, and they don't require a set schedule. We just drop him any 3 days and they are fine. That's what we should be paying for!
I have done many daycare tours at this point, and am happy to share my experience with various daycares in the Eastside that may be a better fit, if anyone parents would like to reach out. Best of luck!