Went to drop off sizable check and was greeted professionally and helpfully by Pravneet who quickly…read moretook care of the transaction in a comforting efficient way in matter of minutes. Gave me receipt and copy of my check and validated my parking and left me with a great feeling for this branch and their protocol

I opened 4 accounts at Fidelity at the end of July 2025, transferring about $4M of funds from…read moreSchwab. A reason I did this was Fidelity's promotion. I got a $2,000 promotion bonus for transferring these funds. I expected competent brokerage services from Fidelity, On 11/10/25, my accounts were hacked. A WROS account was added for someone from Idaho, along with an attempt to transfer $45K from another account's money market funds. In response to this attack, Fidelity closed my accounts & opened new ones. As far as I know, Fidelity did nothing to refer the scammer whose name and address were on the scam account to the police or FBI. I hired an IT professional & began doing everything recommended: Changing passwords on all financial & email accounts, adding & replacing "authenticators" &/or "two-factor authentications" on all financial/email accounts, checking and deleting any hacker-added filters to my email accounts, etc. On 11/14/25, before I could even complete all these recommended security measures, another Fidelity hack occurred. In response, Fidelity overreacted, not only closing my then existing accounts, it locked me out of all of them, demanding a phone call. In that phone call with two Fidelity reps, I was bullied, reprimanded, and threatened that if I did not say the words "I promise to professionally clean all devices," & actually have this done to Fidelity's satisfaction, I would not be given access to any Fidelity accounts. You know, the accounts with MY MONEY in them. The accounts I told the Fidelity reps I had already taken steps to protect, & was in the process of taking further steps, when the 2nd attack happened and Fidelity locked me out and prevented me from completing more protective steps. I don't know if Fidelity reps talk to all its customers this way, or just to women, just to any customer who's only got $4M in assets deposited with them, but it's clearly inappropriate. I responded with my own threat, that if Fidelity didn't want me as a customer, there were plenty of other brokerages, & I was sure I could find another brokerage which would value me as a customer. The Fidelity rep then restored my access to my newly created accounts. But frankly, at that point, the damage had been done & I was fed up with Fidelity. I continued to experience this sub-par & even offensive & discriminatory service til May of 2026, when I was still getting statements for the closed & fraudulent accounts even though six mos. had gone by since the two ID theft incidents occurred. Fidelity was unable/unwilling to close the fraudulent/hacked accounts. After ~6 months of Fidelity not managing to reconcile and close the fraudulent/hacked accounts, I called on 5/1/26 & spoke with a "retirement" rep to ask why I was still getting statements for the fraudulent WROS account which still had a $-.05 balance, going on 5+ mos. at this point. I spent an hour & 12 minutes on the phone with this person, who put me on hold repeatedly while trying to get answers. He told me the following nonsense: 1) "Fidelity doesn't close accounts" (obviously false) 2) I could "hide" this statement online (actually not possible); 3) the only way to close this account with a negative $.05 balance was to transfer $.05 from another account (?!?!?); and 4) the reason this account could have a negative balance is because "of a dividend coming in after transfer." He kept repeating this "dividend" BS, & the final time he returned from a long hold, said "we're going to close your account, but I can't tell you when or how." A few minutes later I got a call from (817) 722-9727 and was told the account had been removed & I would no longer see it displayed on my Fidelity page. This was true: the scam WROS account had finally been removed, proving the guy who kept me on the phone for an hour & 12 minutes spewing falsities had completely wasted my time. Infuriated, I then sent Fidelity a message, attaching my 3/26 statement for the WTOS account with a balance of $-.05 documenting this fiasco. Six days later on 5/7, "Tracie C." responded, acknowledging Fidelity's inappropriate threats and incompetence. She wrote "The fraudulent Joint account opened on 11/10/25, and the additional fraudulent login on 11/17/25, indicated security concerns with your device. To further protect your accounts, Fidelity asked that you have your device professionally cleaned to ensure there is no malware active on it. The fraudulent Joint account was removed from your profile on 4/30/26, after your phone call with our representative was further escalated with our Fraud team. We truly apologize for the frustration and inconvenience caused by this phone call and assure you that the relevant parties have received feedback to prevent similar situations in the future." Again, I was not "asked," I was threatened. Again, the scam account wasn't removed after 5 months or on 4/30. It took 6 mos. & a protracted call with a rep who gaslit me for over an hour.

I have been an Auto Club member for most of my adult life, and my experiences have always been…read morepositive. The excellent service I received at the Montrose branch was no exception. I recently had to take care of several matters related to some major life changes, and I received outstanding service every time I visited. I stopped by at different times of the day--morning, mid-afternoon, and even close to closing--and my wait was always less than 10 minutes, if there was any wait at all. Everyone I encountered was friendly, welcoming, and eager to help. I don't know the name of the notary who assisted me, but he helped me on two separate occasions. He was knowledgeable, informative, and took the time to explain things I wasn't aware of. I also needed to complete a vehicle title transfer, which can be an intimidating process. The gentleman who assisted me was incredibly patient and walked me through every step, explaining each form in detail and making sure I understood everything. The level of professionalism, patience, and customer service demonstrated by the team at the Montrose branch is truly exemplary. I highly recommend Auto Club, and I especially recommend the Montrose branch. Parking: Parking is easy, with a lot conveniently located behind the branch, as well as additional street parking nearby.

WORSE CUSTOMER SERVICE Do not come here. Not helpful at all…read moreand attitude when you ask questions . They treat you like you don't know anything. Worse than the actual DMV. And make sure not to talk to Vanessa . Rolling eyes and acting like my questions weren't valid . I wish I could give negative stars .

Great insurance company. They have great customer service. I was in and out quickly little to no…read morewait time and their office was extremely clean. Everyone knew what they were doing and my work was completed quickly I checked online and the rate I received from Albert was better than the online deals. I know a few people Are use their services as well they are extremely happy. Definitely recommend for friends and family

Great service, incomparable deals. I appreciate this company because of there friendly customer…read moreservice and good prices on car insurance companies. I moved from Orange County to Los Angeles and they were the only insurance that almost matched what i was paying. Also managed quickly on issuing and made it very easy on me. Thank you

After went almost to 5 chase bank and all of them were no accepting walks in…read more We try here They help us immediately and Joshua took care of us He was really really helpful Actually he was amazing

The girl in the first teller is worse customer service you ask a question she doesn't listen then…read moreshe says yes and no. Listen to the customer carefully. The girl with the glasses long hair ,

If I could rate Gail Reid and Albert Alvarez with six stars I would. I've used them for several…read moreyears now for financial advising, and they've helped me figure out how to proceed in some very tricky and uncertain times. They're thorough, knowledgeable, strategic, efficient, and truly have my best interest at heart. All the friends I've recommended them to have also been happy. I highly, highly recommend them!!!

If I can give this company negative stars it would be -1,000,000 no help!!! Waste pf my time and…read moremoney with this company Layla is the worst adjuster no help just try to get rid of you instead of doing their job to help. Do Not Get Ameriprise!!!!!!

If you're looking for a financial consultant, look no further than Tevan. Tevan is incredibly…read moreknowledgeable in all things financial and was able to help me get my finances in order (I'll be the first to admit I was a mess). He's patient and takes the time to explain everything in detail, which made me feel confident in the decisions I was making. I couldn't recommend Tevan more!

It was a good decision coming to Tevan for my financial budgeting and portfolio. Tevan listens and…read moreprovides real value to his customers and he's dedicated on helping them succeed.

Every time same thing - ATM does not have cash. Then why there is an ATM ? The whole meaning of ATM…read moreis so you can use it after hours and if he doesn't have cash, how is it any useful? If it happened once, I would understand, but it's almost all the time. Very disappointing

This is the worst bank they are scammers working there the atm took my cash and refused to credit…read moremy account such despicable character

"I recently started with J.B. Reliable and I am already SO happy that I did! They are working hard…read moreand have already made a positive impact on my credit report. They helped remove negative items from my credit report that shouldn't have been there in the first place. This directly caused an increase in my credit score! I called their customer support line the other day and they were easy to talk to, the guy was VERY friendly and easy to understand. The price they ask for their services is more than fair. I am very pleased with the service that I have received so far and I will definitely recommend them to my friends.

Great customer service and Communication really helped me lift a lot of bad delinquents from my…read morecredit. I recommend J.b reliable to my family and friends.