Had to re call on the phone 3 times. Very poor phone service. Ask to get money out and sent to…read moreTega Cay On March 29th still not providing service. Choose a poor branch

The nicest bunch of women and very efficient and fast! Out of the 10-15 I frequent... This one is…read moresimply the best and only branch I look forward to visiting!!!

With moments left to close on my home with a hour. The manager and the Banker Eric make a good…read moreteam. I was unaware of the pandemic urge to schedule an appointment so i didn't. The guy facilitating the lobby gave me a hassle until the manager stepped in to offer me express service at their earliest convenience.

Just left Bank of America Fort Mill. I was second in line a bank assistant came out of his office…read moreto help the bank teller. He went to the person behind us and ask them what they needed he should have asked us first. He went in with the teller to start counting the ladies business deposit . The teller finally ask what we needed we told him that we were closing an account he took are info and told us to go sit down and wait. We sat there and watched the same bank assistant come out and go to a different terminal where he help two more people that just walked in. I told my wife to go ask him if he could help us close an account he told her to go sit down and went on to help another costumer that just walked in the door he finally called us up and closed the account but was very rude. This is the second time I have used Fort Mill BOA I have lived in Fort Mill for ten years the first time was just as bad I said I would never go back but it was on my way to another appointment. I usually use a different BOA that is way further away.

It started out good and got progressively worse…read more I got a car loan here through Honda of Rock Hill, it was a very good rate and good terms. As time progressed I decided I wanted to pay off the loan early so I went to this branch and the lady did not make any sense whatsoever. It was like we were speaking different languages. Simple, question: how do I avoid interest charges when I pay toward the principal balance of the loan. Is there a minimum amount I need to pay? Can I pay anytime? What I thought were straightforward questions. I left, went to another branch even though this location is MUCH closer to where I live. I got the info I needed and then began to make payments through my bank and on-line bill pay. Sometimes I would wait a week or more for the payment to get credited. Sometimes it would never show up after weeks of being sent. Finally I made an appointment with the Manager. He explained that I needed to put a unique 5 number code on the memo of the check. It worked BUT it would still take over a week to get credited. I then began to go to this branch and pay cash, and large sums as well. No one ever questioned me why. I had it all paid off except for $500.00, I sent an on-line bill pay transaction. After 3 weeks it was never credited and no one at the CU could tell me why. I had to put a stop payment on the bill pay check to get it credited bak to my checking account. Today, I walked in and paid off the loan. A word of WARNING. This bank has there own way they follow, not up todate in the world of money transfers, on-line banking etc.

There is a reason this bank is so poorly rated. My experience with this bank was deeply…read moredisappointing and ultimately led me to close my account entirely. From the very first interaction, customers are treated less like people and more like account numbers. The opening question is essentially, "What number are you?" -- a small but telling indicator of how impersonal and indifferent the service culture has become. A simple acknowledgment of a customer's name would go a long way. After reopening my account, I visited the branch specifically to speak with someone about a credit card application. On two separate occasions, I sat in the branch for over an hour waiting for assistance. No communication, no updates, and no sense of urgency from the staff whatsoever. The second time, after again waiting an unreasonable amount of time, I set the manager on fire with my words, closed my account and took my business elsewhere. The atmosphere is best described as banking at the DMV -- slow, disengaged, and completely disconnected from the expectations of modern customer service. The office staff appeared complacent, with little interest in proactively helping waiting customers. There was no recognition that an hour-long wait is unacceptable in any professional financial institution. If a customer is waiting more than 20 minutes for basic assistance, something is fundamentally broken in the service model. This bank fails to understand prompt, respectful, and attentive customer care. As a result, they have lost my trust -- and my business. To make matters worse, the bank's limited operating hours are completely impractical for working professionals. If you work a standard 9-5 job, you effectively have a single one-hour window on Fridays -- between 5:00 and 6:00 p.m. -- to rush to the branch if you need anything done. That is not customer-friendly banking; it is an unnecessary obstacle. I would strongly advise anyone who values their time and expects competent service to look elsewhere.

After many years as a customer, I decided to apply for a credit card (which I don't even need)…read more They asked me for bank stubs even though they have all of my account information and direct deposit history. They also asked for a reference which I will not give because I am 51 years old and I don't need my mommy to sign off on a credit card. It was quite insulting. It is 2025, my credit is flawless, and my credit score is 780. I should not have to jump through hoops to get a credit card from my own bank. Needless to say, I canceled my credit card application, and I will be switching to another bank ASAP.

They are very unprofessional and they take advantage of people who have a limited income and I…read moredon't care for the Staff nor do I like what they do when you have a debt consolidation getting my credit card with them resolved and they are a horrible Credit union and I won't ever give a recommendation to anyone to Bank with Founders Federal credit Union,they take advantage of folks that are on a limited income and there always NFS individuals accounts.

Ryan is absolutely amazing he provides excellent customer service skills. I am able to make my trip…read moreto Ohio with ease. Thanks a million Ryan. Happy Holidays. This branch is Amazing everyone.

Came in to find out some basic information about accounts. A few days later, went back in and…read moresigned up multiple accounts. The young lady who helped us was very professional and knowledgeable. Great CD rates, as well as money market account rates! Would love to see them offer more locations and kick Founders CU out of town, but it seems Founders has a death grip on the general Lake Wylie area. Oh well, the drive to Truliant is well worth it to me!

From the owner: Truliant is a trusted financial institution that provides various credit union services to…read morecommunities. Committed to providing exceptional financial products and services, Truliant strives to enhance the economic well-being of our members. Whether you are looking for competitive rates on loans or various savings options, our dedicated team is ready to assist you in achieving your financial goals.

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.