Just want to say thank you to a dealership that does not bs me around! They are very professional…read moreand transparent, while making me feel important. Carl and Omar were a tremendous help in trading in my car to get into something new. Again- they were very honest and didn't hide anything from me in the process. A dealership that I will always recommend to friends and family, because they will be properly taken care of. The service department has great people that take care of me as well. Mari has been my contact for months now, and she is fantastic at keeping me updated while my truck is being serviced. Thank you Cecil Atkission Kerrville!

i have been a loyal Cecil customer for years, bought my car there and had all services done there,…read morebut they completely lied to me about my service. My car had a recall and I made an appointment. they told me it would take 2 hours. After waiting over 2 hourt they did not do recall, blamed scheduling software which was a lie, then said they didn't know which model car I had- another lie, I bought it there and am in their system. I will be rethinking where I get my next car.

I purchased a 2013 Ford F-150 Lariat from this dealership that I found online back in 2015. We were…read moreable to get all of our questions answered over the phone and additional photos sent to us so the process went reasonably well. Since we were buying the vehicle from California I had my parents stop by and test drive it. My wife and I worked with Benjamin Gardner throughout the process and it was pretty smooth for a long distance purchase. They worked with us to complete all of the paperwork via fax and next day mail. There were a few hiccups when dealing with California taxes and registration but that's more due to our bank and the state rather than the dealership. They did try to slip a Window vin etching fee in last minute but when I talked with a manager about it, they removed the cost. I got an incredible deal (well below blue book) and the dealership handled the long distance purchase better than any other dealership I've dealt with and I've done this type of purchase 3 times now. Ben still calls in to check up on me and the truck about twice a year which is a very nice gesture. I'll buy from them again.

Bought my F-150 here and love the truck. I travel around the country doing disaster recovery and…read moreneed my truck in excellent running condition. Had brakes and rotors replaced in Oct. 2025 and cost were just under $1000 dollars. Arrived in South Carolina 5-months later with a bad vibration and had to have them replaced again. Another $1100 dollars. Dealer there stated rear rotors were aftermarket. Checked my receipts for me and confirmed part numbers were not Ford. No warranty from Ford except for manufacturers defects, but I expect factory parts and equipment. Who warranties the aftermarket parts? Not very happy.

We were looking for a very specific and rare vehicle for my mom and stumbled upon this dealership…read more Its in Kerville so it took us a little over an hour to get there but definitely worth the drive. We worked with Julianne. She was extremely knowledgeable, patient, and friendly. We were not pressured in anyway, No BS nonsense games played, and felt no pressure during experience what so ever. Finance manager was friendly, thorough and transparent. We were in and out fairly quickly, carfax provided, car was washed, full tank of gas and had plates out the door. My 4 year old was with us and they provided snacks, toys and kept her busy. The women's restroom was extremely clean bathroom. Loved our experience, pleasure working with everyone and highly recommend.

.1 They are difficult to accommodate ones need with a rental and can't even get a rental from any…read moredodge in the area the manager doesn't even say hello or acknowledge you so real hard to get service. .2 have had the same issue since I bought the truck ,this will be the third time they made the mistake and not repair the vehicle right I want a rental but the could not get any . It a shame this dealership is in the community .SMH

Friendly professional staff. You can tell customer service is a priority. I bought a Jeep Grand…read moreCherokee 4XE and was able to get a great price. I conducted everything over the phone and online. We just drove up to drop off my trade and pick up the new car. I drive my vehicle from San Antonio to Fredericksburg to get my service completed because I trust them. It does not hurt being able to enjoy Fredericksburg as well.

Juanita and team were amazing in helping us purchase our new Jeep Gladiator. The process was easy…read moreand Juanita went above & beyond! Very responsive and informative.

If I could rate this place 0 stars I would These These…read morepeople are parasites, and their policies and practices are predatory in nature. At the first moment of an issue, they will try to come repossess your car. They will literally come repossess your car the day after your auto policies do. They don't care if you're working. They don't care what your situation is. These are the worst people in the world. This is a buyer beware. Do not, I repeat, do not purchase or lease a vehicle from these people whatsoever. The design motto is not to help you out. It's literally to take as much money as you can, and when you don't have that much, they'll take the car back. Please stay away from this company. They're not your friend. They're not here to help you. This is the worst kind of business I've ever seen. And that's not just for me. This is for multiple people. They don't deserve to have any kind of business offered to the people. Again, buyer beware.

Went here to get my daughter a more reliable vehicle after hers had become irreparable…read more We went into this dealer and were given options of vehicles within our down payment price range. All had ridiculously high down payments and prices but we were desperate to get her a more reliable car. We settled on the 2016 Chevy Cruz (Red) which was one of the better looking vehicles on the lot. We came back the next morning to give the down payment and have my daughter sign her paperwork. 1. They advised that there is a GPS on the car and they would come get it if they didn't receive payment on time. 2. They required specific deductibles for insurance - not just full coverage but you have to have $500 or less on deductibles. 3. The total cost and payments were more than what the car was worth. 4. The lady up front was very curt and rude. Not good customer service at all. They didn't wash the car first or anything. My daughter drove the car for almost 2 months. During that time she had been waiting on them to fix a window on the driver's side that the dealership had already known about but didn't fix before selling it. When they finally got the appointment and equipment in to fix her window (needed to have the motor and glass replaced) they told her to take it to 'their' mechanic. She did and dropped off her car and was told they would call when it was done. They didn't. They took the total window kit that the dealership had ordered and only replaced something on the inside of the door but not the glass. This means they kept the glass and any other parts that they didn't use. They also never called her to let her know it was done. She had to call them and found out it had been done for a while. When she arrived to pick up her car, nobody was around and the mechanic shop was empty. However, they had left her keys on top of her car for anyone to grab and take the car. When she was on her way home, the car started shaking violently from under the hood. The engine was shaking and sounded horrible. She called the dealer to let them know that something had happened at the mechanic aside from them fixing the window. The dealership (lady that has always been rude) told her that she had never had an issue with them and acted like she didn't care about the keys being left on top of the car or that the engine was now making horrible sounds and shaking. She told my daughter that they weren't responsible for it and to take it to a mechanic. The dealer and mechanic are liable for this but they won't do anything about it. The car was not able to be driven after that day. We ended up taking the car back to the dealer and dropping it off. Went to KerrTex Motors and got a nicer, less expensive, and more reliable car and service. KerrTex worked with our budget, was open and honest about everything, and guided my daughter toward being able to build credit in the future. The salesman was very nice and we felt comfortable throughout the whole process. Family Auto is a horrible scam business that just sells you a POS that will last long enough to get them out of the liability of fixing it. That Cruz sat in the same spot on their lot for weeks before they finally moved it to the lot to be sold. Guaranteed it didn't get fixed correctly and that window will end up breaking again. Do NOT go here! You will regret it. Also, "consider the source"? That is the response from the dealer. Think about that. They don't care if you aren't happy. They want to put the blame on you, the buyer, for your poor buying experience with them. Let's see what they say to this review. edit: The car's voice system for the radio and all that only spoke Spanish. The car had obviously been in an accident because there was broken glass in the trunk. They called and harassed my daughter about her insurance and her payment and threatened to come get the car if she didn't have insurance by a certain time that day. We had been in the process of switching insurance to another company. The car cost was so high that the payments were up there with what a brand new car would cost.

Absolutely amazing service and assistance !! I was camping…read morenearby and lost my hot water, found I needed a part that their sister store had in stock but I was worried if something else could have caused this part to go bad. They didn't have to but they did take the time to walk me through some of the things that it could be, ran a couple of troubleshooting things by me, concerned about wire connectors, voltage, proper grounding etc. Then they actually printed out several sheets for wiring diagrams and tips to help me back at camp. Absolutely amazing service!!! I offered to pay for their time and knowledge but they would not accept. Go to these people and understand how good old fashion service should really be. Cody.

these guys are a joke since David left. they do not have a clue what they doing and will lye…read morethrough there teeth. made an appt to have tie rod ends replaced and switch on blower motor fixed. 6 weeks and 5700.00 later got my bus back. oh and this was the second time it was in for same issue. took them three time to get the correct tie rod ends. blower motor switch was more of an issues they could not find a short. All they has to do was to replace the 8 foot of wire from fuse to blower idiots

I bought a truck here a couple years ago and it still runs amazing, I don't think you will find…read morebetter service or a better run car dealership in all of the hill country. Genuinely think he does it more for the love of cars than anything else

Bought a 2007 Infiniti G35 from them. Had bad credit, and couldn't get approved anywhere else, they…read moretook the chance on me and got me into a car I liked. The car ended up eventually needing a rotor resurface and new tires but never gave me a scrap of trouble otherwise. Would recommend.

By far worst place in Kerrville. Not only did we have a tire blow out in less then a month. The…read moresupposable full size spare in the back as they said turned out to be a donut. Had issues with the transmission from day one on the car. Even have photo proof of such before they ever put our license plates on. Only had the car 2 months almost 3 and guess what. Now the tranny is blown and sitting in a shop. Called to talk to the manager and he wanted me to put it back in a shop. Was very rude about it ray shouldn't be allowed to even work there. Let alone be a manager wouldn't even look at the proof I had showing it was messed up to begin with. Please for the love of God if you looking for a car go somewhere else.