Appalling place - avoid at all costs! I had seen good reviews and spoke to them explaining that I had a Tibetan Terrier which we liked to keep long but who needed a good trim but on no account were they to cut her too short. My husband has clippers but I did not trust him to do a good cut. Her hair was probably about 8 inches-12 inches long. Yes, of course they could do it they said - and they sounded nice people and said they were ethical using the best products. So I've just collected her and they have scalped her completely - no shape at all - just a number 1 all over maybe 1/2 - 3/4 inches long. A little bit of hair on her ears and not enough over her eyes so her eyes will get sore. Her hair is so short that she could get sunburnt. The woman kept saying that this was what my husband had asked for - after confirmation, he asked for a good trim and definitely not to scalp her. She was a beautiful dog and looks absolutely dreadful. She is also really subdued and unhappy so goodness knows what happened. I had very stupidly already settled the bill before I saw her because I knew she would want to get straight home - yes, I know, I am a complete idiot. But I hope this can save someone from the trauma we are going through - I simply cannot stop crying and I am totally not like that. If only I could post a before and after picture....... read more