Of course I was hesitant at first but FAYE was super easy to talk to very friendly and most…read moreimportantly patient when answering all my questions. Would definitely recommend and use again.

I started my journey importing my dog to Australia in July 2022 when someone suggested using Sophie…read morefrom AirPets to carry out the necessary steps for me. This, unfortunately, has not been my experience with AirPets. My dog is my world, like most, so for me importing him safely, happily and with a competent company was of the utmost importance. I trusted Sophie with the process and it has honestly caused me more stress, tears and anxiety than I can express. From the start, Sophie's communication was lacking (she even commented on this herself, admitting that communication had been lacking) and there were several times where I was concerned about her management of my import request. The first issue was after our initial discussions when I had sent payment for the import permit with confirmation that the permit was being applied for, to receive an email the next day stating that she would need a copy of the RNATT test results to start the import application. I was pretty concerned at this point, but as Sophie had come recommended I decided to carry on. (NB: the person that recommend AirPets initially is now no longer recommending AirPets and is instead using a different Agent). At every step of the process, I had to chase Sophie to get answers/results. Not once did she send over documentation without me chasing her for it, and this was always some time after she had received it! Even the Veterinary Schedule that you're supposed to receive alongside your initial payment for the permit, I had to chase - explaining to Sophie that the lack of information was causing me some stress meant she sent over a tentative schedule with a single date on! It was just a constant hassle to get anything out of Sophie - the worst being the PEQ Booking & updated Import Permit - the PEQ Booking Number (PRN) was actually never sent to me (until the very end of our communication after multiple times asking for it), nor was the booking confirmed until I chased Sophie about the dates as I had been told that the date we requested was fully booked & the updated Import Permit, which I was told about on Oct 21st, was completed on November 1st and I didn't get it until I emailed Sophie letting her know I was no longer going to be working with her on Nov 18th. I honestly thought the whole thing couldn't get much worse, until I let Sophie know that I had lost faith in her ability to complete the import of my dog, to which her response was "thanks for the feedback, I'll go ahead and cancel your quarantine spot". To say that I was shocked at the response would be an understatement. It seemed like a very petty way to respond to someone, given how poor communication had been throughout. This then ensued a back and fourth of emailing for near 24hrs of me asking Sophie to provide the PRN Number for the booking (at this point, I honestly didn't trust that the booking had been made, so at the very least I wanted the PRN as confirmation for the booking) with Sophie, as per usual, ignoring my requests and instead pressuring for payment (of £42 for the booking fee, which is a nice upcharge of over double given that the current cost for the PEQ fee is just over £15 - £27AUD). To say my experience with AirPets has been underwhelming would be an understatement and I would not recommend them to anyone. I would in fact, tell them to run the other way and avoid them. For a process that is beyond important for most pet owners, the way that Sophie handled things was just abysmal.

A nice cattery a short drive out of London. I'm a cat vet at Kitten to Cat in Kew and after…read morereceiving several endorsements from my clients drove out to take a look. The owners are really nice and the cattery is listed with the Feline Advisory Bureau which is great.

The best cattery in West London by far. The cattery is spotless with warm heated inner pens and…read more bright, airy outer pens with additional shelves for cats to climb and look out on to the lovely peaceful garden. Each pen has a scratching post and mat or hide away. The owner, Chantal is a fountain of knowledge in anything cat related and spends a great deal of time interacting with the cats in her care.

When I needed to find an alternative to previous pet sitters at unexpected short notice what a…read morediscovery Rainbow Pet sitting was! I am so glad to have discovered Carol's business which is really local to me. She looked after my cats perfectly even though they are really shy and quite 'invisible' to strangers. Thankyou Carol for your service which included regular updates, I felt reassured that my cats were in safe hands. Jessica

From the owner: Cat Sitting & Pet Sitting, Rabbits, Hamsters & All Furry Pets, Fish & Bird Care & Plant Care, Dbs…read morechecked. Local, Trustworthy & Affordable Pet Sitter

My dog Oscar has been going to this kennels every summer for 8 years and he loves it. When we…read morearrive he can hardly wait to get in and romp around the meadows. Yes, he comes out a bit thinner but that is because he is on the go the whole time he is in there playing with like minded dogs each morning and afternoon. I always give them lots of extra food so they can feed him up but basically he doesn't stop running and playing the whole time he is there so I feed him up before he goes in there which helps. When he gets back in my car after I collect him he always has a kiss and a lick for the staff who handle him brilliantly. Coming down from the top as per the other review - that's because the dogs tend to be out in the meadow not in the kennel when we collect them. The only downside I can see is that he gets bored just being with me after he's had so any friends for 3 weeks and gives me a hard time demanding i chase him round the garden! I heartily recommend these kennels. Pat Shepherd

Were do I start ok so after being recommend by this place I thought I'd give it a go well I wish I…read moredidn't. .. an never again will my dog be going to this place so wen I went to look at the kennels seem nice fresh basic showed me the kennels on the left dog pens on the right an that was all but a peace of mind knowing I got told the dogs would be out 3 hours in the morring and 3 hours in the afternoon an cleaned twice. Well how shocking I was to collect my dog not to mention the rudeness so my dog came from up the top of the pathway I was never showed I wasn't aloud to see were he was staying etc he came down looking weak I'll and underweight now I feel like a bad owner he had lost that much weigh he slips out of his harness to play with the other dogs to then get a boot in his face by the owner made me soon angry my dog isn't aggressive wat so ever and there was no need for that I stroked my dog to feel it felt like he had just come out of the freezer he was that cold he was shaking walking home I no dog loose weigh in kennels but over my dead body had he gone from xl harness to now a medium he clearly wasn't feed right if feed at all lost blankets an I wasn't even given the food back he was supposed to be fed on... my dog weed an poo all the way home like he hadn't been out in a long time wen I did get home 3 bowls of water in one go an scoffed his food like he hadn't eaten in weeks disgusting he now has bad ear infection an slept all day he was soo pink in the face I have taken this further as he hasn't been the same an to not show me were my dog has slept has alarm bells going for me he hasn't been treated right at all I'll be making my views very clear on this nasty place !!!!!

I am leaving this review to document my experience and to help other pet owners make informed…read moredecisions. My German Shepherd was treated at this clinic for an ear condition and prescribed a course of prednisolone. Although there was initial improvement, the original problem returned and my dog subsequently developed widespread dermatological issues including severe itching, skin lesions from self-mutilation, significant coat loss, and noticeable weight loss. The situation became serious enough that she now requires continuous use of an Elizabethan collar to prevent further injury. I raised these concerns with the clinic and requested resolution, however I did not receive a response that addressed the extent of my dog's deterioration or accepted responsibility for the outcome. I have therefore sought further veterinary assessment elsewhere. This review reflects my personal experience. Based on what occurred, I would strongly encourage other pet owners to carefully consider treatment plans, ask detailed questions about potential side effects, and seek additional opinions where systemic medication is involved. I hope this feedback contributes to greater transparency and accountability in veterinary care.

From the owner: At Village Vet, we pride ourselves on always striving to match the needs of both you and your pet,…read moreproviding special vets for your special pets.