It makes so much sense that a dog store/ dog groomer opened up shop in Highgate Village: after all,…read moreWaterlow Park - a well-loved park among us North London dog owners - is just around the corner and the yuppie/wealthy "inhabitants" of Highgate (I guess I have to count myself among them) are just the perfect clientele for this establishment. I had wanted to come here for a while now, but my schedule didn't permit me a visit...until yesterday: I worked from home and in the afternoon I took my dog - Momo - for a walk in Waterlow Park. It was a really cold London day and so I decided to check out the new pet store...and also warm up a little. Once inside the store, both Momo and I were happily greeted by a bunch of women, as well as a cute greyhound puppy named Betty-Boo. In fact, Momo and Betty-Boo became fast friends...and while the "kids" were playing around, I had a nice look around the store to check out their inventory: to my surprise, I found out that aside from catering to canine and feline needs, they also offer a nice selection of outfits that the proper dog-owner might need: such as boots (not Hunters, but a French brand I think), sweaters and other stuff. Unfortunately, Momo and I will not be able to comment on the groomer, which is located in the back of the shop; this is because Momo sheds like crazy and simply doesn't need a haircut! PS: This is the first pet-store in London that offers their four-legged visitors a treat! I really don't get why other pet store owners don't do this here in the UK...it's the easiest and most effective way to hook both the dog and the owner to their store!

Wow what an unexpected gesture of exceptional customer service! Since my last trip, they have…read moreoffered me a discount voucher for my pooches next hair cut to compensate for the lead. I'm over the moon impressed and very happy businesses like this treat their customers fairly. Talk about going above and beyond!

I don't usually post negative stuff on the internet but on this occasion I feel it is warranted. I…read morewant to tell Lincolnshire doggie people about a bad experience we have had this weekend with Sophie The Dog Nanny in Stamford. My daughter left her Irish setter with this lady on Thursday afternoon. Within hours she was on the phone to my daughter saying that he was barking and not settling. My daughter suggested that she give it time as he had only been there a few hours. She bombarded my daughter with texts all evening thus ruining her time away. On Friday morning she phoned to complain that she had no sleep because he was barking. She then phoned to say that her neighbour had complained which is hard to believe since she is in a detached house. She told my daughter that she was going to put him in kennels! My daughter told her to just hang on so she could look in to it herself. She was told by this woman that she was taking him to Barking Mad kennels in Spalding. This is not a kennels but an agency for dog sitters. My daughter told her she could not do that and asked her to wait whilst she contacted us. We said to tell her to bring him to us and thought it was organised. However the woman then refused to bring him saying she couldn't make that journey despite it being closer than Spaldng where she had proposed to take him. It was arranged that we would collect him from her house at 4.30pm as she wasn't home until then. We were there exactly on time but she wasn't and the dog did not appear to be there. She ignored my phone calls and texts. She eventually turned up 20 minutes late. She had a small van with several dogs, impossible to see how many, all of which were unsecured and in the back together. She was extremely unprofessional. There was no apology for the fact that she clearly could not cope. She was rude, and used abusive language including the F word. This was in front of our 2 small grandsons. After throwing the dogs bags at me she then opened up the back of her van and allowed him to jump out with out a lead attached. Of course he went to run. He had no idea where he was. Luckily we were able to get hold of him quickly before he bolted. When I challenged her on the stupidity of her actions she claimed it was fine because she knows him. She had never met him until the day before and he had been in her care less than 24 hours. I am not sure what she would have done had he have run off. She was extremely unpleasant and very unprofessional. Her practices are unsafe. My daughter will not be using her again and will be making a formal complaint with the council first thing on Monday morning. She claims to be registered with them but that is yet to be verified. It is not my place to tell you what to do with your dogs. You will make up your own mind. Hopefully my information will allow you to make an informed decision for yourself.

We live near Stamford, and we have three Irish Red Setters ages old lady of 12,and two males one of…read more3 and the other 19 months. Having been completely stuck after our usual dog carer was unable to have them due to very tragic circumstances, we were left with the situation of possibly having to cancel our two week family holiday. As my three year old setter suffers with lots of anxiety issues and needs medication for this on a regular basis I can not just place him in normal kennels. Due to his anxiety he has already suffered with a gastric torsion and now has a gastropexy, but still bloats regularly, so needs a lot of care and reassurance. My mother agreed to stay at our house for the two weeks and brought her setter with her, this meant that my mother would need help with walking, so I contacted Sophie at short notice and she agreed to help out. Sophie came every day as promised to walk the 4 dogs and on one day came and walked them twice as they were going to be home alone for a longer period of time than normal. My mother found Sophie to be very polite and very reliable and felt that when the dogs were in her care they were all well taken care of even to the extent that my extremely anxious dog started to whine for Sophie when she left! We will definitely use Sophie again and will use the other services that she offers, starting with her doggy day care to get them used to being away from their own surroundings, so hopefully we can use Sophie each time we go away.

My cat got unwell over night and it took them 4 hours after finding him unable to move and…read moreextremely cold at 9am to take him to the vet which was just 4.2 miles away (12 minutes drive) on a quiet Sunday morning. He died just 40 minutes later. The vets told me afterwards that it was too late to save him when he got there. Staff is absolutely unprofessional and not trained to care for cats or any live animal. I have made a complaint to Haringey Licensing department and even though they found many issues with Elite Cattery, they only issued them a warning, that's all.

I used Elite Cattery about a month ago for the first time and will not be bringing my cat there…read moreagain. My cat, a very healthy, slightly overweight individual, was at their facility for 16 days while we were away on holiday. When we picked him up the carer said he ate wet food and generally kept to himself, an uneventful stay. It turns out my cat lost 700g over the time he was at Elite Cattery - an amount that is too much for such a short period and suggests the cat did not eat regularly or enough. He was in bad shape and it took over 2 weeks and an overnight visit to the vet to stabilise his condition. It is understandable that cats can stop eating if in an unknown environment, but anything over 3 days should be addressed. I feel my cat was neglected during his stay at Elite Cattery and would not recommend you bring your pet there.

Very friendly team we would highly recommend them.read more

From the owner: Affordable, personalised, trusted, Dog Walking, PetSitting, DayCare - covering:…read more N10, N8, N6, NW5, N19, NW3, NW1 HeathsidePaws is verified, police checked, fully Insured, & NARPS approved. We are focused & dedicated on providing an affordable, trusted, reliable & a personalised service, for you & your precious canine family member. Compassion, animal happiness & welfare are at the forefront & paramount in all our endeavours. Building strong bonds & trust with pets (& owners), giving you complete peace of mind, for those busy days, guilt free. And you can now forget the hassles & costs of Kennels & Cat Homes & plan your holidays with much less stress.