We booked this cattery because others that we'd used previously were already booked when I started thinking about holiday plans. They were great to deal with and got back to us quickly. They offer a pick-up and drop-off service which helps massively.
My biggest complaint is that my cat came home smelling like a cigarette. I doubt that it was just a matter of the driver smoking in the car when she was being delivered because the smell is really in her fur. She's been home for nearly 12 hours and it still smells terribly. I never thought to ask whether the cattery was non-smoking! Of course, it's possible that my cat picked up a smoking habit while I was away, but I doubt it. She's just not that type of cat.
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Edited to add: The owners did reach out when they read my review on Yelp. I appreciate this gesture. However, the smell of smoke is very distinct and there is no way it was due to a faulty grooming product. The driver who dropped my cat off also smelled strongly of smoke, so it could have just been from the drive back, but it's hard to believe that a short car ride could cause the smell to be that deep into her fur that it lasted for three days. I think it's important to review the business as I experienced it. read more