Oct 18-25, 2025. My husband and I returned to Woodstone for an autumn vacation. We've been timeshare owners here at Woodstone for 25 years, and we decided to utilize our home unit rather than trading through RCI this year. This review is specifically about our check-in experience as well as the unit we stayed in. I will review our other activities at the resort separately. Check-in. There have been HUGE improvements to the check-in processes since our last visit in 2023. There are now SELF check-in kiosks. You respond to the necessary identification prompts and, when finished, a staff member comes over with an information packet and room keys. You still need to go to another desk to pick up your parking pass, where you are encouraged to attend an "owners update", AKA a timeshare presentation. Although we had promised each other that we would resist any and all encouragement to attend an update, we were quickly persuaded when we heard that the incentive would be a generous $300 in Massanutten's Mad Money (to be used on-site for activities, restaurants, or shops) or a $150 Visa card to be used anywhere. *Pet-peeve: Massanutten charged a "resort fee" of $74.90 for our 7-night stay in a 2-bedroom unit, which is on top of the maintenance fees that we already pay annually. Not sure of what this is for as most activities also have individual fees associated with them. Unit: we were assigned Woodstone unit Y9, which we absolutely loved. It's a two-bedroom downstairs unit in a townhouse that sleeps 6 (with a pull-out couch in the living room). It's an end unit that has an outside porch with small table and chairs overlooking the pond. We were entertained daily by the geese on the pond, as well as an occasional family of deer passing by our unit. Massanutten Mountain is a 10-15 minute drive up the mountain, and there are fabulous views of the mountains and the rolling green hills of the golf course. The unit itself was seemingly recently updated and clean, and had most of what we needed. It had a full kitchen, with full-sized refrigerator/freezer, stove/oven combo, microwave, dishes, cups, pots/pans, plastic storage containers, etc. Importantly, there was sufficient shelf space to fit our groceries! There were also starter packs of coffee/tea, and dishwashing and laundry detergents. *Hint. If you're going to be doing any cutting, you might want to bring a large, sharp knife. While the unit had knives, I had difficulty cutting a butternut squash because the largest knife was dull. Also, bring along your own cups if your preference is for LARGE cups of coffee or tea. The dining area is adjacent to the kitchen, and had a table that seats six. Placemats are provided. The living room was comfortable, with sofas, side tables, and a bureau. A television is above the gas fireplace (which we couldn't get to work. Perhaps it wasn't turned on yet for the season). The master bedroom had a huge king-sized bed with a comfortable mattress, dresser, side tables, work-table, large closet, and television. Our only complaint was that the pillows weren't comfortable as they were soft and lumpy. The master bath had a large whirlpool bath with six jets; dual sinks; a toilet with closed door; towels and wash cloths; hair dryer: and a packet of toiletries. The second bedroom had two twin beds, and an adjacent small bathroom (including shower). The unit also had an ironing board and iron. The thermostat allowed you to regulate the temperature in your own unit; extra blankets were in the closet. The entrance foyer is shared with the upstairs unit, and has a shared laundry unit with washer and dryer (free). The upstairs unit (stairs only; no elevator) was occupied for only two nights, and we could hear their child running back and forth but the sounds were quite muffled and didn't disturb us. Nights were quiet. There was a short wooden walkway leading from the (free) parking area directly outside of our unit. We noticed that one of the wooden slats was broken, but forgot to report it. However, a day later, we were impressed to find that the slat had been replaced. This unit is close to the park area with playground, shuffleboard and corn hole games, and tennis/pickleball courts. read more

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This building functions as a bit of a central bathing area for Massanutten Resort's condos. We came here to check in/check out as well as use various amenities like the pool, hot tub, sauna, and gym. I didn't have a chance to visit the other rec center but from talking to employees, it sounds like this one is better for kids because the pool is designed for play, not lap swimming, is warmer (88 degrees!), and most of it is shallow enough for kids to stand. There's also locker rooms for changing/storing stuff, and they do provide towels when you go to the pool area. If you're doing a timeshare presentation (and not an owner already), this is also where you will come to do your timeshare presentation. And it's just across the parking lot from a small convenience store if you want to pick up a few items like milk so it really is a central gathering place. read more

This is not a Gold Crown resort as advertised. Had a two bedroom unit that was a good size, but dated and tired in appearance. Several items throughout unit in need of repair, service, or general maintenance. Check-in was smooth, but the staff dispersing parking pass was cold and hostile. Tried the pizza at on-site restaurant next to check-in. Warning, don't make that mistake! Bad pizza and worse customer service, especially in regards to the management. Resort will nickel and dime you for any and all services. Glad I'm not an owner and this was just an unfortunate exchange. I won't make that mistake again. read more

We own here and love the unit we have. The kid loves the tub because it's big enough for her to swim in. The units are always clean and the kitchen has everything you would need to make a meal. I would recommend wooden cooking utensils as the metal ones scratch the pans. The furniture is comfortable and the linens are clean. The fireplace is a nice touch too. We went to the water park in January so it was nice to have an indoor option for the kid that kept her busy for hours. read more

We have a two-bedroom F unit with the works. I'm here with my wife, her sister and their mother. We're seniors. Check in was quicker and easier than ever. Kudos to the management. I still had to get my parking pass from the sales desk and fight off offers for free meals, surveys, etc. I recognize they are trying to soften the sales pitch, but saying it isn't what it is and then trying to abscond with half of one of my valuable vacation days for the benefit of the corporation seems disingenuous. Our building has half a dozen steps out front, but mom is able to manage. The building has an elevator and stairs, so getting to the second floor is easy. Just remember to ask about ramps if you need special access. We booked via RCI and that aspect of the accommodations didn't come up. We had maintenance visit to deal with a few problems. There were roaches, something we've never encountered here before. They came and the issue seems resolved, but we'll see. One of the burners on the electric stove needed to be repaired. Oddly, the light switch in the laundry closet controls the power to the washer. That caused needless problems. I recommended they at least post a sign. And the dryer didn't dry, another problem we hope has been fixed. The frying pan is narrow and deep, which makes it hard to flip pancakes or cook fried eggs using a spatula. The tvs and dvd player work fine. Beds, linens and furniture are comfortable. We were disappointed with food services on site. The Fareway was closed whenever we visited. Hours were oddly limited given it was past Memorial Day. We used the food place next to check in, once for bbq and again for pizza. The pizza was well made but there was confusion behind the counter, leaving me waiting half an hour longer than I was told. Apparently the machine that tracked pizza orders was out of order, so the intake clerk didn't know there were 6 pies ahead of mine. 10-15 minutes turned into 50-55 minutes. Also there were separate lines for food orders and pick up, so the guy ahead of me and I both stood in two lines and both had to wait for food. Fails on both counts. BBQ dinners on site were awkward to manage. Overall, it just seems the place isn't ready for prime time. More like a high school class project. We watched the Nationals at nearby sports bars - Buffalo Wild Wings and O'Neills on University Boulevard on the near side of I-81. We checked out the Tilted Kilt at the mall, but they have a rowdy crowd in the evenings and the theme is a bit racy. We visited Cross Keys and Bluestone vineyards, our usuals. We made purchases at each and did tastings. There was great food at Cross Keys. read more

Although a beautiful resort setting, the suites are in need of updating and maintenance. I went there for a second year and both visits resulted in multiple maintenance service calls :-(. The first year, the shower leaked and the DVD did not work. This year, the HVAC compressor broke, the microwave handle fell off and the building sprinkler system began to fill in the middle of the night (which was right next to my room) and I called and was told they knew about it and I would have to deal with it for the next few minutes (but only this one time though)....really ?!?!?! I only give it three stars because the restaurants are great and the staff is nice but it's more like a dorm than a resort. read more

We have stayed at this resort every other year for the past 12 years and have never been told there was a required HIDDEN resort fee. When I booked a unit for this year, being familiar with their policies, I felt it was not necessary to read the information on the bottom of the resort available weeks. I NEVER received any communication from the resort or RCI indicating there was a new policy that required one to pay $75 + tax for a resort fee. When I was told this was a requirement at check-in by Lindsay and I inquired what the resort fee was for, she handed me a piece of paper listing the pool, exercise room, wifi etc. I explained that in all my prior stays, we have NEVER used any of the amenities, I have used my own hotspot for wifi and was planning NOT TO USE any of these amenities this stay. Resenting being forced to pay for something I was not going to use I then spoke to Dylan Breeden, Front Desk Supervisor, who said the fee was a new policy enforced the 1st of the year and that RCI should have sent me an email regarding this which I never received. Even though I protested the surprise excessive fee, I was FORCED TO PAY it in order to secure my room key. I did not take their recreation card and brochures and as in the past, did NOT USE any of the listed amenities. Lindsay insisted I take the newpaper that listed 81 TV channels, including several HBO channels. I called the day before to inform them there would be a service dog with us and requested a ground floor. I signed the required paperwork at the time of check in again announcing the presence of a service dog. Upon unpacking me car, the woman who was assigned the unit next to me inquired about the dog and said her children were allergic. When I indicated we were in 2 different units she informed me that I could not use the laundry facilities because of her children's allergies. I attempted to call the front desk unsuccessfully, as no one answered. After numerous rings I tried calling again and voiced my dismay at the neighbors instructions. Upon entering the unit, I immediately saw a large white spot in the entrance foyer. Note there were only 61 channels and did NOT INCLUDE HBO. In summary, the $76.65 spent on the TV falsely advertised HBO and 20 additional channels. The unit was in disrepair having to look at the horrible stain in the rug. They stole $76.65 from me for amenities I insisted I would never use. This will be my last visit to said resort. read more