Great service and always responsive. Troubleshoot to get what fits to your needs and not just sell…read moremost expensive

On or around the 27th day of June I took my "Roll Tide" pontoon boat with Mercury 150 to Amory…read moreMarine. I ask that they finish the installation of my ignition switch which had been started by my late brother. A work order was filled out saying "replace ignition switch". On the 3rd day of July Amory Marine called saying it was ready and I owed $799.xx. A couple hours later they said it was $500. The market rate in my area is $100 going up to $250 in other areas to install a ignition switch on boat. On top of that it didn't work. It wouldn't crank and the whole thing turned. I took it back on the 9th day of July 2018 which was first day opened after the holiday and it turned out the choke on the new ignition switch wasn't working and it had to be adjusted. I ask mechanic how he cranked it before and he said starting fluid. Using starting fluid to crank it eliminated the need for the choke to work. He also said he was surprised when boat cranked right up. I informed them about whole ignition turning and mechanic said it was my fault from turning it too hard. I sent a email demanding a refund of $350 for being over charged and switch not being installed right. They responded saying installation was $100 but cranking it was the rest. Work order only said install. I now have to still pay someone to fix the switch. I feel that they should have contacted me if the charge was going to be out of the normal range instead of blind siding me.

Hi Avery ever body we had a great experience here at Shoals are sales person PARKER was absolutely…read moreawesome gave us a great deal. He truly cares about his customer. Please look him up. We bought a new 1500 Polaris.

I did my research for a solid 2 weeks on a boat all around the southeast, in FL, SC, GA, TN, and…read moreAL. I contacted Kyle who patiently answered my many questions on the phone, and texts. We even worked trade figures over the internet for my boat! The boat was as described, and the figures were exact to the last penny. All of this was done during COVID-19, and I actually never laid eyes on the boat until I had paid for it! They managed to pull off 'touchless delivery' with about 6 of us in one day! After getting the boat home, and 2 solid days of rain, I noticed some items that needed correcting. Kyle and the staff at Shoals took care of everything, and made sure I was happy and satisfied with my purchase. I would definitely make that long drive from Missouri again to do business with them again!

I have a 2023 NauticStar 2302 Legacy boat. While out fishing yesterday I had about 6" of water in…read morethe live well with eels in it. When we got to our spot to start fishing I looked back to see the live well had broke free from its molded / fiberglassed area and the tub just sitting in the area where it belongs but broke free. I called the manufacturer of the boat and they said that they will not help me because it's not under warranty and I said this is a defect not a warranty issue. Customer service there was not any help and would not help me at all and sorry for your bad luck. Have a nice day.

Companies customer service is a joke , feel like after the purchase your on your own they do not…read moreeven attempt to understand your concern about a defect or poor workmanship Multiple issues i was able to address myself from loose and missing screws to caukl helm station to stop a leak. Problem on transom discovered after pulling boat for the season in NY , 2 months past warranty 60 hours on boat flat out no your past warranty. $125k before taxes . You'll be making a mistake if you purchase a Nauticstar

Service department is clueless. Brought my boat in because it wouldn't generate power above idle…read more After throwing almost $500 in parts at it he said he didn't know what was wrong. I still had to pay for all the parts it didn't need. Now I have a $500 bill and a boat that won't even start now.

If you need a boat this is the place to go. We recently purchased a pontoon boat and were treated…read morelike family through the whole process!!! Great bunch of folks to do business with!!

We could not recommend Alex and The Watercraft enough. He was incredibly professional and easy to…read morework with. He took his time to explain the difference between all the different options. He was accommodating to our schedule. You won't regret doing business with him

Buck's Island really pleased us with a great pontoon and trailer at a wonderful price.More than…read morethat they proved what a quality place they really are.We drove from Indianapolis area all the way to Buck's Island because they had an 8 year old pontoon with only 267 hours with a 90 HP Mercury and a trailer all in excellent condition for only$16,999.We went on a 20 minute test drive and everything checked out.On the way home we stopped in Kentucky to fill the boat gas tank.Upon launching it ran for a couple of minutes,then died and wouldn't start.I called Patrick,our salesman,who got a mechanic to walk me through a few things ,it would crank but not start.Patrick assured me everything would be OK.We took it to a local marina(A and E Marine)who found water and sediment in the fuel.The entire fuel system needed a flush plus a fuel module to the tune of $2100.Without hesitation Buck's Island paid the bill.Hours later it is perfect.I am so impressed with how they stood behind their 30 day engine warranty on an 8 year old boat.They could have tried to squirm out of their responsibility by blaming the fuel I put in but didn't. Apparently the boat must have been sitting and the better fuel was a level in the tank when we test drove and the contaminated fuel wasn't apparent until it got stirred up.Buck's Island also had performed a 300 hour service before we left.They stood behind what they sold.I will drive there again when I need another boat .Mark Hanna.

Large selection of kayaks, knowledgeable and friendly staff, willing to show you things that are…read morewithin your budget. So excited to take ours out for their maiden voyage!

Had a blast at this ATV/mud park! There is a lot of mud holes and lots of land to explore. The…read moreevents are always fun. The camp night out was a favorite with a movie on The big screen, music and games. Thank you