I am not writing this review solely to advocate for my family but for all families. No one should ever experience unprofessionalism or disrespect in any public establishment, especially one that welcomes children.
This has been an ongoing issue with the woman at the front desk (I was informed her name is Ms. Little). She has repeatedly displayed extremely unprofessional and disrespectful behavior. Today, I was once again met with her rudeness. Just last week, when I visited with my son, she behaved the same way, and months before that, it was no different. Additionally, she never smiles.
This person should not be the face of the Woodridge Library nor work in any customer service position.
I received emails stating that the books I had placed on hold for my family were ready for pick-up. During my lunch hour, I made a quick trip to the library to retrieve them. While on the phone with a friend, I even remarked, "I hope that lady isn't there today; she can be so rude." Unfortunately, she was.
When I approached the desk, I mentioned that I had received an email notifying me the books were ready. Ms. Little responded, "I don't know why they would've sent you an email like that, because it wouldn't have said that," before proceeding to check the system. I told her I would pull up the email and, as I started to read aloud the subject line, "Hold Ready for Pick Up," she cut me off, saying, "Yeah, I told you I was checking the system. If it's on hold, you can go pick it up over there." I thanked her and asked, "If it isn't on hold, what does that mean?" She became irritated and said, "I don't know what to tell you."
I then asked why she initially said the email wouldn't have said that, and pointed out that she had acted the same way the previous week when I was with my son. Once again, she interrupted and was completely unreceptive to the conversation. While that's one thing, as a professional, she should handle herself better.
After she finished speaking, I calmly expressed how uncomfortable her behavior made me feel. She responded dismissively, "Well, I don't know what you want me to say."
I was disheartened because I intentionally bring my family to this library as it is convenient for us. After grabbing the books, I approached another staff member seated near the children's area and shared my concerns. I asked if there was someone I could contact to report the issue, and he directed me to Mr. Arinze, who provided the following web address to file my complaint:
www.dclibrary.org/contact-us read more