Do Not Stay Here -- Unsafe, Unclean, and Completely Unprofessional…read more This was one of the worst hotel experiences we've ever had. After a long day of travel with two toddlers, we arrived only to be told that the room we specifically booked (with two double or queen beds) was not available. Instead, they claimed they were "upgrading" us to a room with one queen bed, a pull-out couch, and a kitchenette -- something we purposely did not book because it simply doesn't work for our family's needs. A pull-out couch is not an upgrade, especially when traveling with young children. Once in the room, things went from bad to worse. The TV didn't work, there were no linens for the pull-out couch, and when we asked, the front desk staff brought us one sheet and one pillow -- no full set, no comforter, and told us they didn't know where more pillows were. As we waited for more linens, we pulled out the couch and were horrified to find a bloody-stained mattress. That was the breaking point. When we expressed our concern, the hotel staff offered us two separate rooms, which again was not an option with toddlers -- we cannot safely split our family across two rooms. They then offered to call a neighboring hotel and pay for our stay there instead. We accepted, thinking the situation was finally being resolved. Unfortunately, it wasn't. When we arrived at the second hotel, we had to wait nearly 25 minutes with our exhausted children for the owner to arrive and pay for the room. When he finally showed up, he was abrasive, dismissive, and downright rude. He informed us -- very bluntly -- that he would only cover one night, not both nights of our original reservation. His "solution" was for us to go back to his hotel the next day and stay the second night -- after we had already packed up and moved once. I don't know about you, but I'm not taking my family back to a hotel with blood-stained mattresses, broken TVs, and no clean bedding. His lack of professionalism, hospitality, and basic human decency was staggering. This hotel is absolutely not suitable for families -- or anyone, really -- who expects clean accommodations, respectful service, and safe sleeping conditions. Avoid at all costs.

WORST property I've ever stayed at. While the room was "reasonably" clean for $80 a night, the…read morecustomer service was absolutely unacceptable. One front desk associate brought up politics, religion, and abortion during a casual conversation and became mildly aggressive when our views differed. I disengaged politely and left. When I returned, I gently explained that I wouldn't judge her but preferred to end the conversation. The hotel's towel exchange policy is fine in theory, but execution was awful. After work, my daughter and I gathered our dirty towels, and I sent her down to exchange them. The front desk woman yelled from the back that there were no clean towels--didn't even come out to speak to her directly. I called down, and was again told--rudely--that there were no towels and no idea when any would be available. I asked to speak to a manager and was told she was cleaning rooms (at 5:45 PM) and would call me. No call came. After 2.5 hours, still no towels and no call from a manager, so I called again. The same associate said she was folding towels. I told her I didn't care if they were folded, I just wanted a shower and asked her to bring some up. She got even more rude, saying, "We're not a five-star hotel" and that I could come get them myself. I told her after such a long wait, the least she could do was bring them up. Only after I mentioned contacting IHG did she finally deliver the towels. The next morning, I went down to get coffee before work. The coffee machine said it needed to be cleaned. I asked the same associate that had previously implemented the polemical conversation to run the cleaning cycle. She refused with a nasty attitude, saying she didn't have to do anything. When I asked for a manager again, she refused. I explained that I needed coffee before work. She finally agreed but claimed not to know how long it would take--even though she admitted she'd done it many times before. I asked if it was a 2-minute thing or 20. She started cussing at me in front of my 10-year-old daughter and told me to leave. I said I was going to work, not leaving the property. She continued yelling, and my daughter began to cry. Eventually, Samantha, the front desk manager, came out. I'd dealt with her during a previous stay and was hopeful she would help. Instead, she responded condescendingly: "It seems like you've had issues with multiple people here." Meanwhile, her associate continued yelling. When my daughter asked her to stop cussing at me, the associate yelled at her to shut up and get the f*** out. At that point, I said I wouldn't tolerate my daughter being treated that way and would return after work to check out. A week later, and despite contacting IHG, neither I nor they have heard from the general manager.

We stayed here for a Thursday, Friday and Saturday. Got to the hotel around 5-6 pm. Staff at…read morefront desk put us in a queen 1 bedroom but I had booked a king one bedroom. I had no cell reception (I have Sprint now T-mobile) so I could not verify it. Got to the room and the air conditioners say there is a wall panel (guess what there is not) called down to the front desk who treated us like they had no clue what we were talking about. No bedding for the fold out. Had to go down to the front desk to get. Hotel room itself was dirty. Stuff on the floor they obviously did not vacuum because the lamp cord would have had to be picked up. Shower curtain dirty with makeup smudges and black spots. Glass cup board doors were cloudy which I thought was how they were supposed to be but were not. Curtains in the bedroom were stained. I get they do not clean them often but everyone once in a while would be good. Staff not wearing masks, or not wearing them properly. Guests not wearing them either despite signage stating while in common areas to wear them. Hall way on our floor smelled like marijuana daily and the elevator also. Pet relief area trash can had no bag so we just threw our dog waste bags in there. It was never emptied the time we were there. Hotel is behind a Holiday Inn and others reported issues finding it. The pros: The recliner, spacious. Parking was ample. Most staff was friendly, greeting you upon entry or exit to the property. I got a good deal on staying here so I can't be too upset but I would not stay at this property again.

Avoid! Online booking for a pet friendly room for $78. When we arrived we were charged a $75 pet…read morefee. Too late to cancel (within 24 hrs). In addition one of two fire exits was inoperable. An unsafe ripoff! Coffee maker did not work. One spoon in the kitchen. Simply third world.

I checked in around 9:30 pm, and the desk staff member was extremely friendly and helpful. He…read moreexplained everything about the hotel and encouraged me to call if I needed anything, telling me that he would be there all night. My room was clean and spacious, with plenty of outlets for my laptop, cell phone, etc. This is a nice place to stay, whether for one night or an extended stay.

Good Value Hotel in the South Bend Airport Area…read more I found this Hotel on my IHG app while looking for Hotels in the area. I was in the South Bend area for business and looking for a Hotel close to New Carlyle. The price for a one night was what closed the deal. This is a budget-friendly hotel with large spacious clean rooms. There is no 'breakfast' at the hotel but they have vending machines and many restaurants close by. I found a nice sized kitchen area, a large desk/work area, a large comfy queen bed, and a large bathroom inside my room. Overall my stay was good, but the rooms could use a touch of modernization. The rooms lack USB ports but they have electrical outlets around the room, so I was able to charge most of my devices. The Wifi connection was strong and I was able to connect through a firewall to my company server to check emails and update my CRM. I did find streaming was okay as well as I went online for Netflix and Amazon Prime and have no buffering issues. I would have given this property 4 stars but cleanliness was an issue. I found dirty smudges on the entrance door, cup ring stains on the nightstand by the bed and hair in the drain in my shower (yech!!). Aside from that, the bathroom was large and relatively clean with plenty of towels and full shampoo, conditioner and shower gel in the shower. The Fitness room had enough equipment for a basic workout. It had cardio machines and free weights as well as some other accessories. I got in a good 45-minute workout with weights and the cardio machine and also did some stretching (ROMWOD) on the only supplied exercise mat. Would I stay here again...yes, as the price is right but cleanliness needs to be improved and I would like to see a touch of modernization with USB and maybe USB-C ports in the work area and the nightstands.

Especially for the price and the location, I think this place is great!…read moreI was in town from a Wednesday thru Sunday for an event at Wings Event Center across the street. The location couldn't be more convenient! (though they could stand to have more parking). The lobby is nice and big, with couches and a TV, and there is a little convenience room that has small freezer items or some packaged foods for purchase, and coffee or tea complimentary for guests. There is also a "lending locker" that has a bunch of items available to guests. I thought that was a nice idea! I saw some board games, a crock pot, and some other kitchen items. Nice touch for families or people in town for a longer stay. There is only one elevator, so keep that in mind if you are in a hurry. There is no pool, but there is a workout room with weights and machines, as well as a laundry room. Laundry is free, but you need to purchase detergent and dryer sheets from the convenience area in the lobby. I did end up using the laundry room, and it was fine. The washing machine did take about an hour, so make sure to plan enough time if you'll need it. There is also a Business Center, though it's really just a tiny room with a computer. The rooms are a nice size. They have basically a full kitchen: fridge, dishwasher, microwave, small stovetop, with plates, glasses, and silverware. I had a king size bed, which was very comfortable. There is a decent size table in the room with an armchair as well as an office chair. The bathroom was clean, and had a pretty good amount of space. I was a little surprised that they only provide 2 towels since housekeeping is not done every night if you stay more than 1 night. I prefer not to have housekeeping done during my stay anyway. I didn't ask for more towels, so I can't hold that against them. Overall I felt like the place was pretty clean, and I appreciate the kitchen and amount of space. The staff was pleasant enough, and the location was perfect for me. If I come back to town for another event at Wings I would stay here again.

Stayed a few nights. Breakfast isnt included in price. There is no pool. But rooms have full…read morekitchen and thecstaff were nice and helpful. At first the hall smelled strongly of pot but manager dealt with it. It did bother my asthma but we didnt complain... heard manager talking about the situation with employee. Pot is legel in Michigan but its a non smoking property. Beds were bit firmer than we prefer but fine for 2 nights. Price was low and i gather its pet friendly.

PROS: Customer service was good, there were NO bugs or anything of that sort, the bed was clean,…read morethey have refillable shampoo/conditioner/soaps attached to the shower and they're JR Watkins CONS: Overwhelming smell of curry and syrup EVERY TIME you walk into the hotel room. We left a window open for an entire day, and it smelled like that on our whole 4 days stay. It was disgusting and off putting. Also, the AC smells very wet, which made it smelly musty while using the AC. Also, steer clear of the free coffee. I wanted to put a 2 Star review, but both workers we interacted with were super nice and helpful.

If you arrive late, don't plan on having the room you reserved. Despite a supposedly 'confirmed…read morereservation for a 1 bedroom suite' set a month in advance, we arrived to find that there was no 1 bedroom suite available. There was a studio suite available - which didn't help us with my snoring. We twice had to interrupt the front desk person from their game of checkers on their pc. Spoke to their manager the next day who should be fired - acted like they did nothing wrong. They did nothing right. Steer clear of this fleabag.

They have nice rooms! I feel very safe here. And all the staff has been wonderful. They keep…read moreeverything clean. Laundry room is big and has vending machines in the laundry room!

Our room needed much cleaning, there was still food in the oven when we were checking out to see if…read moreall the appliances were in working order. Dishwasher doesn't work. Doesn't look like any one has stayed in this room for quite some time. The sofa bed is a bit rough,it had a dirty sheet on it when I pulled it out to sleep on it the very first night. It slept good. The sofa itself is a little rough, I had to put some cardboard under the couch cushions to keep the cushions from sinking into the back of the sofa. Other than all those things the room nice and spacious for me and my family.

Samuel, Tria, Angie, Jackson, Josh & George are all amazing at the front desk. Greeting us by name…read moreeven taking a moment to say hello to our girl Delilah. Rooms and common areas are always spotless and the no charge laundry is just an added bonus. Thank you staff for another awesome stay. This was our second stay in three months and we will absolutely book here in the summer.

I am a corporate account guest at this Hotel. My team and crew stay here for extended stays. It was…read morerecently brought up in conversation that each person has been charged a different "incidental" fee at check in. Most of my coworkers stated they were charged $25. I was charged $75. I was also informed by my supervisor that per our corporate contract, we are not be charged out of pocket for such fees. I checked out of my room on 1/21/25, I was informed the $75 charge would be released upon check out. Today is 1/30/25 and I have not received the reversal and my bank has no record of it. I contacted the hotel this morning to inquire about why it has not been received. The front desk agent I spoke with met me with hostility, rudeness, was loud on the phone and hung up on me numerous times when I asked for her name. She refused to take my information for management to contact me and told me no manager would be in today. When I asked about why I was charged more than other guests in my team, she stated they can charge what they feel like charging at checkin. Some are $10, $25 or what they see fit. These were her words, not mine. I realized then she was the agent that checked me in, she is an African American woman. I then asked her again, why was I (the only AA male in my crew) charged more than anyone else at check in. And she restated they charge what they feel like charging. I took this as racial profiling and unfair business practices by making assumptions based on appearance. I decided to write this review and post on all media outlets to make the public aware to book with caution and not to expect courtesy or professionalism when dealing with the front desk staff. they will gate keep from management, and if this is a management practice, they are avoiding accountability for their business practices. And when I asked her name was told " I told you that already" and hung up on me multiple times after I called back ! Horribly rude and disrespectful

This place has the worst Management. The apartments are overpriced and made out of cheap materials…read more The electric bill runs between $250-350 monthly. The rent is super high. The manager is rude, a liar and not professional. Multiple apartments had floods and no heat. The stoves and dishwashers are old and raggedy. I wouldn't recommend this shit hole to anyone. The manager needs to be replaced ASAP. I like the assistant manager, she's very nice, helpful and respectful. It's really sad because this place goes through management on the regular and this current one is TRASH.

The newly renovated apartment homes are beautiful. I love the location and sense of community here!read more

We booked a room and drove 15 hours that day. When we were arrived we were told that there were no…read morerooms available. No apologies or offer to find a different hotel. Nothing.... Just they over booked and that was it!

It is what it is…read more The location is excellent. 2 direct, easy miles to the business park, 3 miles to WMU. Right along the highway. Grabbed coffee at Starbucks and/or McDonald's just down stadium, and was at my meeting in plenty of time! Bam! The rooms are clean. Simple, but up-to-date decorations. To be honest, I was very pleasantly surprised! Water pressure in the shower, excellent. Hot water. Mini fridge. Ample outlets. Good AC. Quiet neighbors. All good! Awesome price: $77/night with AAA discount. The mattresses were cheap and a bit worn: i could feel the springs if you slept on the inside side of the bed near the center nightstand, but the far side was better. I slept perfectly fine. The worst part was that I arrived (this was a week ago) after dark and noticed that some of other guests were kind of sketch. A lot of people hanging outside, Smoking, socializing.... I wondered if a significant portion of the clientele temporarily lives there, since they advertise "low weekly rates." And I saw two Uhauls there! But, everyone seemed nice and considerate! I only heard a dog bark once. That was all from my first stay there. In which case, I would have given at least 4 stars - maybe 5, considering it exceeded expectations in most areas. But, then, My SECOND stay (yesterday) dropped my rating down to a 2. Primarily because my room REEKED of nicotine/tar. I literally left my blouse in the car so it wouldn't soak in the smell for work today. (Yes, I could've asked for a different room -- not sure if they have non-smoking rooms?! --- but when I checked in (and interrupted her smoking break with a guest) the friendly, helpful receptionist mentioned that they had a lot of rooms that were out of service because the maintenance man is out of town at another property for a while....) fortunately, I quickly went nose blind to the smoke-smell. The second strike was that the ice machine was out of service (and it is cold drink weather!) and apparently had been all week (so there was nothing to put in the ice bucket that had something wet and smelly in the bottom of it)... the third strike were the bed springs I could feel, even on the far side of the bed... the fourth was no Kleenex box... the last straw was waking up to find that my phone hadn't charged because the outlets in the night stand were all too loose to keep the plug in tight enough. Sigh... too bad I didn't have a second stay like the first. I'm not saying I'd never try it again but I'd check the room for cigarette stench first. Honestly, I'd pay an extra $20 for a stay like my first room! It seems like hotel rates jump straight from $80/night to $130 for someplace up one notch... what's up with that?! You get what you pay for, I guess! Recommend if you are good with the very basic and maybe even a little less!

Better late than never.....almost a year ago I had Two Men and a Truck move alot of things into a…read morelocal storage facility and some other things to a condo in the Detroit area. Tywan SL and John H were the guys that did the actual move. They were great: friendly, on time, professional, and very careful with my precious possessions. You'd be lucky to get them as your movers! The office people at Two Men and a Truck were also great to deal with. Highly recommend!!!

The two movers were very accommodating especially since they were put into a touchy situation. They…read morecompleted our move in three hours.