My wife and I had a very disappointing and unpleasant experience at Woodbridge Pub in Guildford.
We ordered a pint, a coffee, and a kilo of chicken wings. After receiving our drinks, we waited patiently at our table for the wings. Several minutes later, a waitress approached us, asked if we ordered the wings, and rudely scolded us for supposedly moving tables without informing the staff--something we did not do. I was stunned by the accusation and calmly told her that we hadn't moved. I even suggested she verify with her colleague who had served us.
Instead of acknowledging their internal miscommunication, the staff doubled down on their error. I told them I found the waitress's tone and behaviour rude, and I decided to cancel the wings and take my drink outside to cool off.
Shockingly, another staff member followed me out to the patio, confronted me, and demanded that I apologize to his colleague or leave. I tried to explain what had happened and how we had been wrongly accused, but more staff joined in, acting confrontational and aggressive, showing no willingness to listen or resolve the issue respectfully.
Bottom line:
The staff lacked professionalism, displayed hostile and accusatory behaviour, and made no effort to de-escalate a situation that was entirely their fault. I wouldn't recommend this place to anyone looking for a welcoming or respectful environment. Avoid it. read more