Bait and Switch
I got a gift card for an oil change through a silent auction and booked an appointment. It was for a 5L Litre of oil and Tire Rotation with NO indication on the type of oil provided. When I arrived, I was told that for my model of car, they had 2 oil options, 1 for $65 and 1 for $85. The $65 dollar one would need to be ordered from my dealer (what?) but alas I would be eligible for pay an extra $30 for the oil they happened to have in stock!
What a deal, basically I was told I'd have to pay an extra 30 dollars on top of a gift certificate. Not only that, but I've never paid up to $85 for an oil change on my car! I drive a 2011 Malibu, which cost $59.99 to change at Costco and around 65.00 at a quick oil place.
Needless to say, I regret winning this at a silent auction and will never take my business there. Overpriced and bait and switch tactics: you can either rebook your oil appointment for when we get the oil from your dealer or pay a premium for the oil now! what a joke read more