I'm shocked to see negative reviews as I've only ever had an easy and supportive time here!! Maybe the front desk has changed since these negative reviews because in my experience everyone has been above-and-beyond helpful. As for care quality, I could not recommend this place higher. I see NP Alexandra Marks and her care for her job shines through in every interaction. My insurance changed for a while and I had to go to a different practice but now that I'm back I'm incredibly relieved -- I know I can get proper treatment here! read more

This is the worst office I have ever experienced in my life. If you try to call to speak to someone, good luck, the answering machine they have is always on, no one picks up the phone but if by some chance you do have luck to get someone on the phone they immediately say "hold on" and put you through the answering service again, so you are going thru a loop that is never ending or it just hangs up on you. When I am lucky to leave a message, someone gets back to you, it's never the same day though so if you're suffering forget it , and when the office staff call and leave a message on your voicemail they just say to call back , so again you go thru the answering service from HELL . There are rare times I'm able to actually speak to someone who calls me back , usually I'm not able to pick up the phone bc my work is on the phone so there are times I can't pick up if they call but I leave a remark stating that you can leave me a message. Also they don't know what's going on, I left a message in the portal bc i figured let me try that route. I got a call back the same day which surprised me but they mentioned I left a message for a practice in PA. I told them I can't get thru to a human and they were nice enough to leave a message last Friday to the appropriate office to call me back. I got a call back yesterday finally after asking a question 2 wks ago and waiting for a response , the person that called her name is Danielle, then I get a call today from Toni , and told me the same answers that I heard yesterday- I said "don't you know what's going on in the office?? " No communication between co-workers!!? I told her she's repeating what was told to me yesterday, and I mentioned that I will find another Dr. and no longer follow up in this horrible disorganized office, oh and to mention one other thing this will probably get deleted by their corporate company but when I saw the Dr for my follow up we were discussing treatments and it was a little rushed the Dr explained my results and failed to mention one other issue she found on my dexa scan and she called me the next day to let me know I had to get another x-ray for another issue that was present and told me in the phone call, " sorry I forgot to mention this in the follow up " because I was the last patient on Friday and I guess everyone was in a hurry to leave. Never again with this practice or with Dr Alexandra Marks. Very unprofessional, rushed, disorganized and no one cares about anything , forget about getting through to a human being and on top of that, also getting shamed by Toni for messaging the wrong office in the portal. read more

I want to start off by saying that I was patient for regular GYN for a few years and Dr. Dimino was always professional and I would recommend him five stars but I wish he practiced with another office. He listens, he heard my concerns and was the first doctor in 15 years that prescribed me a medication that actually worked. The front desk was always rude but being under his care was worth it. My complaints started when I found out I was pregnant. Should be an exciting time in your life but this office made my first few weeks feel like hell. When I first met the midwife she came in the room and said "hello, congratulations so nice to see you again!" All cute sweet and chummy. I never met her, not once. Should've been a red flag right there. Dishonest. But I excused it as she has a ton of patients and she was trying to be nice. I had three appointments with them - all three occasions which they called me the morning of- less than an hour before my appointment - I was already in the car on my way - to cancel and change the time. Once? okay maybe understandable but all three times?! Simply unacceptable. They need to fix their scheduling system. I work full time, I arrange my work schedule to make these appointments. I was either excited and looking forward to the appointment or I had a medical concern. Appointment times should be honored and be kept. Unnecessary stress canceling the morning of! When I told the doctor that the front office kept canceling she said she's aware that many patients complain about that. Why is that acceptable? Once in the office I waited past the appointment time to be brought into the office. I'd call the office multiple times and sit through the unnecessarily long phone tree to wait on hold for no exaggeration 15 plus minutes to either get a voicemail & NEVER GET A RETURN CALL, or to either get "please hold" and then click- disconnected! The off chance they do call back if you miss it, they'll leave a vague "please call us back message" with no details of who even left the message - very well knowing they're not going to answer when I call back so goodluck with the game of phone tag! When I addressed my concern that I couldn't get in contact with the office they said they are aware and that they're eventually going to get a new phone system. They don't need a new phone system - they need to answer it when it's ringing. Sitting in the office wait room you can hear the phones ringing and ringing. They encourage patients to use the portal but the doctor took over 4 days to read and respond to it. They sent me for blood work and wanted me to go to two different labs - incompetent. No reason why the original script wasn't printed for the same lab, makes no sense to go to two different labs. Took multiple calls , disconnects and voicemails to request them to make the script for one lab. The front desk staff is clearly overwhelmed and unable to handle basic front desk duties. The icing on the cake was for my last appointment. They told me it would be an in-depth 45 minute appointment to go over everything as a first time mom to be and what to expect etc. They tried to cancel the appointment about half hour before the start time. I advocated for myself and kept my appointment time. The doctor was late - the appointment lasted less than 10 minutes. She came in, asked if I had any questions, answered my questions and went to walk out. No going over of anything, no what to expects , nothing. In and out. I questioned why they told me it would be 45 minutes she said IncAse I had more questions. I DONT KNOW WHAT TO ASK , ITS YOUR JOB TO TELL ME! I finally told the front desk that I'd be switching offices and expressed all my concerns and asked how to transfer my records. In that time my blood work results came back that I have anemia. The office called me to tell me and I naturally asked what should I do about it. The woman on the phone rudely said "ask your new doctor". I hadn't established care with a new office yet I was just looking to switch. Legally even if I had switched offices they would still be responsible under insurance law to see me and medically advise me for 30 days post transferring my records. It's been a few weeks and they still haven't sent all my records over yet. I had to redo a ton of tests because the new office never received the documents. Unprofessional Rude and a night mare for a first time pregnancy. I will end my review by saying if you're not feeling 100% taken care of - find a new office. Rachel the ultrasound tech is a sweetheart. She reassured me and made me feel calm the whole time. Annette was the only saving grace. For every issue I had once I requested to speak to Annette she fingered it all out. The office would fall apart without her. It shouldn't be a fight and a phone tag game and begging to speak to Annette to get the care I needed. Best of luck to their patients , I hope no one has the same experience as I did. read more

If i could give this practice 0 stars, i would. The people at the front desk are extremely rude and nasty for no reason. I had to go for a sonogram where you drink water before and they had me waiting for 25 minutes past my appointment time.. NO ONE WAS EVEN IN THE OFFICE. i was the first and only patient in there and I heard the doctor in the back having a conversation and joking around. I called yesterday for my results for my sonogram cause i have been in pain for weeks and the receptionist says "oh well the doctor hasn't reviewed it yet." WHAT?! it's been 2 and a half weeks since I went. She said the doctor will call me when I get my results.. its been 2 days since I last called. If you are looking for an obgyn, look elsewhere. read more

First off, I have been going to Dr. Dimino for almost 20 years and he is AMAZING. Kind, knowledgable, caring. I wish he would leave this horrendous practice. The women at the front desk are horrible human beings (with the exception of one woman named Annette.) They always act if you're bothering them, they are straight up RUDE, they have threatened to withhold refilling my prescription because they accused me of canceling an annual several times, when in fact I only canceled once because I was on a work trip. Just awful, nasty, miserable people. I have had numerous issues with the office staff over the years but always came back because of Dimino. Now that they no longer offer OB care, I am switching altogether. Also, bet you didn't know that either... If you're looking for someone to deliver your baby they don't do that anymore and never informed their patients. Real nice, right? I couldn't recommend this place less. read more

If I could give 0 stars I would. I just got off the phone with someone extremely unprofessional to schedule an IUD switch. I just want to note the doctors are amazing but the office staff is terrible. I was seen March 21st and told they would see if my procedure can be covered. I was told by Toni at the front desk of the manalapan office that it would be covered 100% and to tell my pharmacy to deliver the IUD to their office and call back to schedule my appointment on April 5th. I was unable to get a hold of anyone over the weekend or earlier this week. By the time I finally got a hold of someone to schedule my exam the woman was very rude. After she received my information she told me they no longer accept patients with UHC after they received my Mirena!!! She told me if I wanted it inserted I would have to pay out of pocket and she can't give it to me. So my insurance paid for a device that I am not receiving because the office is incompetent. They won't even send it back to the pharmacy so I can get it placed somewhere else. Thats theft! Terrible office I would not recommended them which like I said is unfortunate because they delivered my first child. It really goes to show how much office staff can effect the practice as a whole. I'm probably not even going to be able to get my medical records to take to a new provider since they just hang up when I try to call back. Save yourself the headache and do no go here. Disappointing to have to leave a doctors office I've been going to for 12 years like this. Would've been nice to leave on a good note. read more

My review of this place is strictly for Dr. Burt-Libo Dr Burt-Libo is the best doctor! She is patient, kind, nurturing and very motherly. I think of her and say a prayer for her often for keeping me pain free and healthy. When she did my surgery 3 years ago, she gave me her personal house # so i can call her if i had any questions or concerns post-op. She is so sweet, I have followed her around from practice to practice. I will never see a different doctor. Thank you Dr Burt!! read more

The doctors & nurses here are great! Super clean and helpful. However, the front desk is not the nicest. I am usually helped by the same woman, who in fact is quite nasty. Whether it's calling for results or making an appt, she never fails to have an attitude or make me feel as if I am annoying her. Working at a women's health facility i would think their employees would be more delicate and have more care for the women coming in. She does not make me feel comfortable calling and for that it makes me very hesitant to recommend. read more

The wait alone is going to make me go somewhere else. Every time it's is between 30-45 minutes after the scheduled apt time.. sorry but my time is important too! read more

This is a nice practice. I've never had any issues. I love the female doctor I see here. I have no experiences with the other doctors. I believe it's a total of 6-7 of them all together and they operate out of 3-4 locations. I've been to the one in Matawan and this location. I never wait too long to be called in for my appointments and I'm always treated with respect and courtesy. The only negative I can think of is on my last visit the two receptionists (older lady with red hair and a heavyset lady with dark hair) we're watching something politic related on their phones and made rude comments about a certain political party. I thought that was very unprofessional. In this day and age where every has an opinion on politics I'd like my doctor visits to stay neutral. Other than that this is a great practice! read more

Women's Physicians & Surgeons - Waiting room - Obstetricians & Gynecologists Near Me - Freehold, New Jersey

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Yeah this place blows. Excuse my carelessness in grammar but they're impossible. The staff who answers phones are always annoyed. Trying to get something done or a call back is excruciating. I had to call 5 times in 10 minutes because i was hung up on or "disconnected", all for asking for test results. I needed antibiotic called into my pharmacy and it was like i was in the wrong for calling and asking for it. Pretty great. read more

They do not care about their patients at all. They do not answer the phone and do not respond to messages. On the rare occasion that they do answer the phone, it is a rushed conversation and they will hear what they want and not address your concerns. If they say they will leave a message for the doctor or that the doctor will call you back, it is a lie. I've been a patient for over 10 years and finally have had enough. Never returning. Not to mention that Dr. Kirwin once had to call me to give me test results and gave me the news in the most unprofessional manner possible. Left me scared with so many questions and had no intention of answering any of them professionally. read more

In February of 2018 we took our mentally-retarded sister to gynecologist Dr. Safir Neuwirth at Women's Physicans and Surgeons' Matawan office for a gynecologic clearance for her day-care and for a breast exam. Our sister had never been to a gynecologist before and was very anxious and teary-eyed. Dr. Neuwirth was very sensitive to our sister's mental state and treated her with the utmost kindness and prudence. I would also like to commend Allison of Women's Physicians and Surgeons' Freehold office for her concern and thoroughness in facilitating our sister's prescribed mammogram . -- Christopher Xavier O'Connor read more

If I could give this place one star I would. The receptionist and billing manager Randy were so rude to me that they brought me to tears on the phone. The receptionist went as far as to ask me if I was planning to continue with my pregnancy when I told her I didn't have insurance yet (and would pay out of pocket for my appointments until my insurance kicked in) and was told by Randy that the office "doesn't operate like that" when I offered to pay out of pocket for my appointments. No woman should have to go through this when trying to plan her prenatal care. read more

If I could give negative stars I would, stay far away! I never go out of my way to write reviews but I am appalled with the service I've received. Called to get my prescription refilled and never got an answer or a call back to my voice mails. And say goodbye to confidentiality. After I didn't show up to an appointment my father was called even though I'm over 18 years of age. I called to ask why my parent was called and was hung up on. Do your self a favorite and stay away. read more

I have been going to this office for many years. Everytime I call and leave I say I'm never coming back and this time I mean it. first if all if they answer the phone you'll get a nasty receptionist. There is only one nice one. Second, expect to wait st minimum an hour for your appointment and then an addition 20 minutes sitting in the room. Also, if you are running late in the evening they will not take you. so funny how you will usually wait an hour for your appointment. Then if you see dr kreig expect her to talk to you for about 15 seconds. lastly, remember they actually don't care about you. please find yourself an office or group that actually appreciates your business. Enjoy ! read more

Horrible horrible service! Doctor in a rush, had abnormal bleeding, sudden high blood pressure spike, she really couldn't care less. Didn't check to see if I was ok, no further tests. I had to call multiple times to get my test results which ended up showing abnormal cells and they didn't call me when they got them! They even lost my files! The doctor couldn't remember me because they lost my files and so was talking to the nurse outside the room and I heard them talking about me saying they think I'm overreacting and I probably have nothing wrong, said "she's one of those". People I can hear you you morons! Unbelievable. The staff seem like they're too busy to care, the doctor too. Won't ever go back there again. read more

I have been using the practice for almost 20 years. It's a great team of professionals. Convenient locations. I mostly use the Freehold office. All the staff has been working there for years. I met all the doctors. My physician, Dr. Neuwirth, always spends enough time listening to all the problems and details. Never had any problems with the office or doctors. I delivered my daughter with the doctors many years ago. Now she is using their gyn services herself. read more

Awful, uncaring!!! Due to unforeseen circumstances I had to move and leave the doctor that I had, far along in my pregnancy. Due to moving, I would have showed up at the emergency room at Centra State anyway but I was hoping to have a doctor to at least have my records. They completely turned me away!!!!!! They could care less about what I was supposed to do, all they cared about was picking and choosing who they WANTED to see!! Awful!!!! They completely left me high and dry!!!! read more

It never fails. I have been going here for years. They are terrible with appointment times. On average, I wait 30-45 minutes in the waiting room. How hard is it to stick to their appointment times. I understand if it is a one off situation, but it is every time! Regardless of which doctor you see. The longest I waited was 1 1/2 hours!!!! read more

I have been a patient here for about 14 years. I see Dr Dimino and I adore him. He is very warm and kind and always puts me at ease. I can't imagine going to anyone else. I never have waited more than 15 minutes for him read more

I have never left a review for anywhere before but this is one of the worst experiences I've ever had as a patient. First, I know times are tense right now but it's nearly impossible to get though to them on the phone and when you type a number extension it just brings you in circles. Finally I got through to them to see what had happened with my prescription because my pharmacy did not receive it. The woman on the phone started immediately yelling at me that I need to tell them if I'm changing the pharmacy and told me they "can't read minds" and how else are they supposed to know where I need it to go but I did in fact tell them that I had a new pharmacy to send the prescription to but I didn't even get a chance to say that before she said she sent them over to the other pharmacy and hung up! I was not angry on the phone I just wanted to make sure the prescription had been sent out and I understand how busy doctors are right now but Her attitude was completely ridiculous and uncalled for! read more

I have had enough of this office. I have been long here for about 5 or 6 years, and I can also confirm that the receptionists (particular the older, stocky one with short blonde hair) are nasty. Doctor Portadin is is also decently nasty has no bedside manner and I know for a fact that I am not alone in this experience. Just one instance - he told me that I *could* write a birth plan but they don't really follow them. Glad to know you won't respect my wishes as I deliver a baby. The last straw is when I was given completely incorrect information from a nurse who is old enough to be retired 20 years that I did not actually have to fast for my gestational diabetes glucose test. Thank God I mentioned it to Labcorp before waiting an hour for a test I would have failed, and then I would have had to do a 3-hour test because I failed the 1-hour. I also hate that they only have privileges at CentraState, because CentraState sucks (Dr. Portadin used to be chief of medicine there, by the way). I am going to an office with privileges at Jersey Shore, who gives me correct information, and respects what I want during labor. read more

I've been here before and I thought it his place was very accommodating. They were thorough, smart, empathetic, and knew exactly what they were doing. Me and my spouse are trying to conceive through IVF and the woman Mellisa up front was very supportive and optimistic about my situation. People are so quick to write a bad review because they waited an extra 20 min or the doctor wasn't friendly. Come on! Your not there to make friends and maybe if you waited longer than should have obviously there was a reason. Emergency, or a patient needed special care. If that was you wouldn't you want them to give you that attention if necessary??? You are there for a service that they very well. No place is perfect. read more

I have been a patient of this office for about a decade with the main reason I have stayed being Dr. Stephanie Spadifino. Without her care I probably would have switched years ago. To begin, the women at the front desk are extremely unfriendly both in person and over the phone. A few of my girlfriends who WERE patients here in the past actually left because of how rudely they were spoken to by the receptionists. In the past, I have tried to speak with Dr. Spadifino over the phone for questions regarding my results and when I called the receptionist who answered tried to make me give her the exact reason for my call (something that should be private between a doctor and patient- at least that's what I THOUGHT signing off for my doctor to NOT disclose personal information with anyone but me meant.) On top of this uncomfortable situation, I have had issues with the women at the front desk being reluctant to help when I needed advice or to speak with my doctor. When you call in the morning the phone line is busy. If you leave a message they rarely get back - especially if they're on lunch. And if you're in need of immediate medical attention, they'll tell you to "go to a walk in clinic" like I was told today. The best was, they asked if I had called in advance! (Yes, you just didn't pick up!) If the office ensured every customer was treated with respect and kindness when they were calling or checking in I would be more satisfied with their service. Today, after a decade of going to that office I walked into a different office, right down the road, where they were understanding of my need for immediate help and were able to squeeze me in to be seen- even as a new patient! I prefer to see a doctor at an office I am comfortable with for any issues involving my girly parts and for the women to brush me off felt very disappointing. I am a paying patient and trust me- going to the gynecologist is not the most exciting thing in my schedule- the women who CHOOSE to work there could at least be nice! read more

I love it here. Everyone is so nice. I see Dr. Kirwin, and I had my first Pap-Smear yesterday with him. The nurses go over a few health-related questions and then they bring you into a room where you have to change from your street clothes into a gown, and they tell you to leave the front of the gown open. The doctor comes in and he asks about my general health and family history. He checked my breasts for any growths or lumps, looked at my ovaries, and then did the Pap-Smear. He was extremely patient and went through every step of the process with me which was comforting. He told me that he would only go as far as my body would take, and if I felt any pain to let him know. I seem to have a high pain tolerance - he swabbed my cervix for cells which didn't hurt, and then he opened my vaginal cavity with a clamp. He was saying how well I was doing throughout the whole process which really helped. Some doctors just expect you to be okay with what they're doing, but Dr. Kirwin made me feel very comfortable and he definitely knows what he's doing! read more

I was pregnant and bought a new home and had a grandmother put into hospice all at the same time. I came here because I moved from out of town and it didn't make sense going back out of state so I chose this facility and team to deliver my baby. My grandmother was getting worst and it was happening faster than we wanted or could cope with so I missed an appointment and never called back the message on my phone because i was dealing with a ailing grandmother. I finally called back two weeks later and the heartless disgusting receptionist berated me on the phone about how she called me three times which was a lie and I explained the story about my Grandmother passing, and she accused me of "doctor shopping"...or "what were you doing trying us out"? I don't even know what that means . So she made another appointment for me, and called me back and hour later to tell me that after talking to "Dr. Neurwirth", they are NOT my doctor and to not come. I laughed and said they not the only doctors in Freehold and I found a female ob/gyn and this all worked out. This place has scum working here..NO doctors office would do what they did. I lost my Grandmother and she accused me of missing an appointment. On top of everything I was going through..(a death and a pregnancy ..) to have some women yell at me like she's my mother? Evil.. She was the older woman with dark short hair and glasses in Freehold. Find another caring doctor and staff. None here. read more