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Clive, IA

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Women's Health Services

5.0 (1 review)
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9 years ago

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West Des Moines OB GYN Associates - Maggie Livingston, ARNP, NCMP

West Des Moines OB GYN Associates

3.7(31 reviews)
1.0 mi

I felt I had reached my "end's wit" today while attempting to gain access to my patient portal…read more Clearly, my lack of computer skills were on full display. I called the office and was referred to Susan, who offered to walk me through the process over the phone. Still, I was not able to get access. Now, here is the very amazing thing. Sensing I was still frustrated, she offered to have me come in and she would help me step by step. I told her I'd be there in 10 minutes. She was actually waiting for me at the front desk when I arrived. This woman was incredible. She was so kind and patient and calm, which is exactly what I needed today. Susan was able to spot what the issue was, which allowed me to access my account. Problem solved. Susan didn't send me a link to click on or a toll free number to call. She just sat down and helped me. She didn't judge me. She didn't make excuses. She saw I had a problem and knew I needed her help. West Des Moines Ob/GYN is a world class medical practice of experienced doctors and nursing staff that has provided my medical care for over 20 years. I can't imagine going anywhere else. But, today, I needed Susan in billing.... and she really came through for me. I wish I could return the favor to her. If you are new to the area or if you are thinking about making a change, you will not find a better provider in central Iowa. And, for you ladies in Ankeny, they have a new location there.

Most certainly NOT an environment of "women helping women". Save yourself the frustration and go…read moreelsewhere. Dismal experience with their WDM office.

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Dr. Julia Lange

Women's Health Services - obgyn - Updated October 2026

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