I gave myself several months before writing this so I could share my experience based on facts, not emotion.
In August 2025, I visited this office and confirmed a healthy pregnancy with a heartbeat. At 12 weeks, I returned due to bleeding and learned I had miscarried. The miscarriage itself was not caused by this office, but the way the situation was handled was deeply upsetting and, in my experience, completely lacking compassion and communication.
After receiving the news, my husband and I were given almost no time to process it privately. I was quickly presented with treatment options by Dr. Baker - surgery the next morning, medication, or letting it happen naturally -- but was given no written information, discharge instructions, or resources to help me understand what to expect. I specifically asked for something to take home because I was extremely upset and could not process everything verbally, and I was told there was nothing available. I left with only a prescription sent to my pharmacy.
As I walked out, I passed the same nurse who had been in the room when I was told I miscarried laughing with a coworker. Minutes earlier she had witnessed one of the most devastating moments of my life. At checkout, I was asked to schedule my anatomy scan, which made it clear there had been no communication internally about what had just happened.
Within 48 hours, I experienced severe complications and ended up in the ER and hospitalized overnight. I had not been given clear guidance about timing, warning signs, or what to expect. This lack of communication resulted in an emergency situation and over $5,000 in medical bills.
Months later, I received a $411 bill because this womens care sent my labs to an out-of-network laboratory. I signed a consent form for labs to be performed -- I did NOT consent to them being sent to an out-of-network provider not covered by my insurance. When I contacted the office, the front desk argued with me and insisted I had "signed consent" instead of acknowledging the billing error or helping resolve it.
Between the lack of compassion during pregnancy loss, the absence of discharge guidance, poor internal communication, and the billing issue, this experience was both emotionally and financially damaging.
Patients going through miscarriage deserve empathy, clear information, and coordinated care. That was not my experience here. I would strongly encourage anyone seeking prenatal care to carefully consider their options read more
