I had a wonderful birthing experience here and could not imagine going anywhere else. It was near…read moremy house at the time with less than a 10 minute drive. When we were discharged from the hospital, I remember one of the nurses like walking me all the way to the car making sure I was like buckled in and they warmly said goodbye to me. Before doing so on my earlier part after the birth, the nurses would check on me. I had unlimited supply of water and round the clock assistance whenever I needed it, and they worked with my birthing Doula quite well during the actual birth.

This was by far the worst emergency room experience I have ever had…read more I arrived at the Alta Bates Emergency Department around 3:50 p.m. and ultimately left voluntarily around 11:45 p.m. -- nearly eight hours later -- without ever being brought back to see a doctor. During that time, I had an ultrasound performed and blood drawn, including a complete blood count, but I never received an actual physician evaluation. I watched people who arrived after me be seen and discharged before me. I understand that emergency departments have to triage patients based on severity, that patient volume can change quickly, and that there was a Cal vs. UCLA game that evening that may have contributed to how busy the hospital was. I also understand that there may have been limited bed availability. However, nearly eight hours without being evaluated by a physician is unacceptable to me. What made the experience even more frustrating was that no one could give me any meaningful estimate of how much longer I would be waiting. I was sitting in a wheelchair feeling dizzy and lightheaded -- which was one of the reasons I came to the emergency room in the first place -- while also experiencing pain and abnormal bleeding. Sitting there for hours without knowing whether I would be seen anytime soon was incredibly frustrating and concerning. Eventually, I made the decision to leave and seek care at another hospital. I called the other emergency department beforehand and was told there was virtually no wait, and I have received care there previously. After this experience, I would not voluntarily come back to Alta Bates Emergency Department. Unless I were brought here by ambulance and had no choice, I would choose another hospital. I understand that emergency rooms can be unpredictable, but this experience could have been handled much better, particularly when it came to communication and the length of time I waited without ever seeing a physician. If you have other options in the area, I strongly recommend considering them.

Thoughtful staff, relatively quick wait time, good doctors, especially young doctors who are easy…read moreto talk to. Explained things thoroughly. Did appropriate testing and sent results.

I signed up for a primary care (PC) doctor here ~ 4 years ago and they've consistently let me down…read more On more than 1 occasion my doctor failed to order tests I specifically requested. If they're only giving my 5 minutes of my doctor's time, the least they could do is pay attention and get it right. I'm not confident that Mychart messaging adequately protects patient privacy. They frame it like youre messaging your PC directly however every time use this feature i either dont get a response or I wait several days to get a thoughtless response from some random non-medical person in the office. I recently waited 1.5 - 2 months to get a 15 minute call with my doctor, but they cancelled at the last minute because I mentioned that I'm traveling out of state for work which I have to do quite frequently. John Muir Health policy is to only speak with you when you're physically in CA which in my case creates an unacceptable amount of time where I lack coverage. Needless to say, I'm looking elsewhere for a new PC.

The Berkeley Free clinic has been a Godsend!!!! I am a…read moreregistered nurse and I moved from Connecticut to California three weeks ago. My CT insurance only covers emergency room visits (with a $150 co pay). My California health insurance will not take affect for another couple of weeks. I have had urinary tract infection symptoms for 10 days and was trying to hold off getting tested and treated until the CA insurance started. I went to the clinic tonight and left with antibiotics to treat the infection I do in fact have. EVERYONE at the clinic was kind, compassionate, and advocates for a better health care system. THANK YOU - especially Coleen (who will begin medical school next year)

The Berkeley Free Clinic is an American treasure. I have been going to dentist there for a long…read moretime. The room is clean, the staff is friendly, and the service is professional. I am truly grateful that BFC has stayed open all these many years to serve low income people in need. And it really is free, but I always make a donation to help keep them afloat!

I had a wonderful experience here today when I needed to go in for a neurology appointment…read more Everybody was incredibly kind and communicated clearly what the process was going to look like, from the woman at the front desk, helping me with paperwork to the nurse who very kindly adjusted taking my blood pressure to a way that was far more comfortable on my plus size body, to the nurse practitioner I had the appointment with (Iva Esparza) who really listened to my concerns and was happy to not use an AI notetaking app, even though I'm sure that was more convenient for her. Every time I see a new medical professional, it can come with a lot of anxiety, because I have not always gotten fair or compassionate medical treatment, but I feel really confident in pursuing treatment options here. My blood pressure went way down after my appointment, and I left feeling good about next steps.

I wish I had seen these reviews before I ever stepped foot in this office. You will only ever see a…read moredoctor once. After that, any communication, which will be impossible to get in a timely manner, will be with a medical assistant. I waited 2 months where I messaged them multiple times with no reply. I also went into the office twice to ask why my messages were not being responded to. They suggested I get a call from the physicians assistant to answer the questions. Of course they didn't mention they would charge this as a specialist appointment, which my copay is $85. I submitted a complaint and got back a generic 'we coded it right, pay up now' response. I have had billing issues in general with Sutter but I am absolutely done with the after this. Next step is contacting insurance because they're up coding appointments like crazy here.

What an amazing, caring, and supportive team. From the moment you check in to the moment you are…read moreplaced safely and comfortably in your car, you are welcomed and cared for. As a patient, I am probably the worst when it comes to anticipating stress, pain, and that feeling of not being in control. Yet at Stanford Medical Center Emeryville, I found myself actually relaxing before surgery. Every member of the team took the time to get to know me, understand my needs, and help me navigate what could have been one of the toughest experiences. This breast reduction has changed my life for the better. Knowing that the maestro of reduction surgery was on my side has made my future feel lighter, healthier, and more fulfilling. With the expert precision of Dr. Miller in Plastic Surgery, I am living my dream without the constant back pain. As a surgeon, he is exceptional. As a human being, he truly cares. He listens, he understands, and he gets you. I would do it all over again -- especially knowing my Stanford Medical team would be there beside me. Forever grateful. #K9JenniferSharpe #StanfordMedical #BreastReduction #PlasticSurgery #LifeChanging #Grateful

***I haven't even been seen here yet and I have already had a horrible experience just from phone…read moresupport.*** Absolutely horrible experience. I've been trying to reach the clinic for nearly a week and NO ONE PICKS UP THE PHONE. Where are all the operators? I try calling in all different hours of the day hoping to get someone. I've only gotten someone to pick up the phone ONCE. They transferred me to the wrong department. I call back again and they AGAIN transferred me to ANOTHER wrong department. I gave up for that day. Since then, I have been on hold for nearly an hour each time I call in, and no operator will pick up the phone. I've had an urgent referral sent over and can't even reach anyone to make an appointment. I've been to other Stanford Health clinics and didn't have this kind of experience. Too bad this Emeryville clinic location is the only one that has the center that I need. I am shocked at how horrible the staffing is here and I haven't even visited this location physically yet. Absolutely despicable.

Came in for a sprained ankle. Stephanie at the front desk was very helpful, and her warmth…read moreimmediately made a difficult day much better. All the medical staff were great -- affirming, kind, and effective. Got x-rays and a boot provided very quickly. Have had many bad urgent care experiences in the past, and now I never want to go anywhere else!

Most of the staff here seem really wonderful! I wish people would name the specific provider they…read morehad an issue with, in their review. Here's mine: Of the many experiences we've had with providers after having kids, Dr. Peter H Tom was by far the worst. He didn't listen to me, he didn't explain anything, he didn't appear to know anything about children's health, and he was sullen, defensive, and combative. If you go here for urgent care, especially if it's for kids, make sure you don't see Dr. Tom.

The actual worst physician I've ever seen. Lack of…read moreknowledge Lack of listening skills Lack or deodorant use when needed Absolutely useless, would have had better care if I dressed up as a dog and went to the animal shelter vet

Excellent, high quality care. Definitely recommend for orthopedic injuries. Good bedside manners…read moretoo!

I really don't understand why this place has so many bad reviews. Reading all the stuff on yelp…read moremade me a bit apprehensive, but since this is the only place in northern California that does Immigration medicals, I booked anyway. Had a smooth and easy process. The girls on the phone were very helpful, (the only thing that did happen was them forgetting to send me a confirmation email for the appointment but was easily resolved). Dr. Fitzer was both professional and friendly. The whole thing was submitted right after my appointment and I got my Visa 2 days later. Thought it was my duty to write a review since some people tend to only write them for BAD things that happened to them (yeah, people like complaining) and that makes you think the place is way worse than it really is.

Dr. Fitzer was excellent. I wish his was my primary care doctor on the regular. I have never had a…read moredoctor's visit where I laughed the whole time! He made me feel at ease the entire time. He made my medical eval for international a treat.

The office up and disappeared along with its doctors, practitioners, and receptionists with no…read moreforewarning to its patients. It's taking an extreme amount of effort to recover medical records and personal files from their "old system". It's been 10 months and injury has gotten progressively worse. Choose elsewhere.

Not good. This is a business and they prioritize that over your adequate care. I would go somewhere…read moreelse if you are needing anything beyond a health screen or physical. I don't trust them otherwise! A nurse practitioner (Stephen?) did a "heat test" meaning he used his hands to feel for a heat differential on my low back tissue pain before deeming me releasable from my any further treatment despite my chronic & ongoing pain. OK -- WHAT KIND OF VOODOO CRAP IS THIS. I'm still experiencing pain. Unacceptable and deceptive. One of the receptionist has attitude that needs to be checked. She is hungry for power and will make you weight. The other one (Kristina) is very pleasant and actually does her job. So it goes. I've gotten "Physical Therapy" (PT) here. While the PT was very pleasant, my PT was less active and more passive. It was 30 minutes maximum of getting my injury gently massaged and gossip. This delayed strengthening vital muscles that could actually help in recovery, which is what I did when I switched to another PT provider at a different organization entirely and experienced less pain. I've seen enough here and am very disappointed. If you want adequate and ongoing care, run away from here go elsewhere!!!

True, the pricing here is quite high, which often makes it difficult for me to refer my own family…read moreto CCFM. However, the level of diagnosis, treatment planning, and modern approach is genuinely worth the investment. Health is an integral part of life, and I have regrets about not having had specific information years ago--things I would have handled differently. That comprehensive, forward-looking guidance is exactly what CCFM provides. My health provider here, Tracey, is knowledgeable, smart, and everything she does exceeds my expectation. Additionally, Anita Hackman, the Client Liaison, is an essential part of the process. She is the one you communicate with regarding issues like pharmacy delays or appointment changes, and I find her to be excellent--she perfectly balances professionalism with understanding. Please do your body a favor and give CCFM a try. You will genuinely appreciate the results.

I spent years going to different doctors and trying all kinds of things, but no one could figure…read moreout what was wrong. I always felt like something was off and no one could explain why. CCFM actually took the time to dig in and look at the full picture. We looked at my diet, stress, sleep, and everything else going on in my life. They found things no one else did and I finally feel like I'm getting somewhere after years of searching. Incredibly grateful to the team for helping me move forward.