Trever Dutcher is a liar and thief and totally incompetent in epoxy. He left us with an epoxy mess…read more See photos. We had to lay laminate over that epoxy mess that Dutcher did! He kept asking us for more money to buy more epoxy and we gave the money to him. We have proof with all his messages asking for more money and our Zelle payments. He never returned to fix the mess he made of our floor. So, yes, we called the police and took this thief to court. We won the court case because we had documentation and photos. Granted he didn't show to court, which also shows lack of character and still has not paid judgement. We are going to lien assets if judgement isn't paid in 30 days of this post. Read his replies here and the language he uses. Would you want that man working in your home own business!? Lastly, another reason not to hire Trever Dutcher is his recent 2024 mugshot. I ask again....Do you really want this man in your home or business? See his mugshot.

It started out good. Good communication, and a good plan. We were under a time crunch and this…read moreall needed to happen in 2 days. I was told it would be no problem. Then it went downhill a bit. He showed up 2 hours late on the first day, and got the job started. The late start meant he couldn't get as much done the first day as he wanted. We made plans to meet early the next morning to finish the work. He never showed. He has never responded to a dozen attempts to contact him via email, phone, and text. He left the countertop uncut and with the front edge unfinished and several puddles of epoxy on the floor which won't come up. I had to do my best to finish the job, myself. I hope he is okay and nothing bad happened to make it impossible to finish the job. If that isn't the case, I'd say just move on. Not worth paying for a job to be started and left in the middle.

We have not been able to get our grout in the kitchen clean for some time now…read more Groutsmith cleaned the floors and sealed/stained the tile and now our tile floor looks brand new!

Great service and reasonable prices. We used them to repair some grout and caulk our shower. Two…read morethumbs up!

Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

Incredible service. I found their staff to be very friendly and helpful in helping me select new…read moreflooring for my home. I'd highly recommend them to everyone.