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    Wolfgram Flooring Installation

    5.0 (1 review)

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    2 years ago

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    Cross Town Floors

    Cross Town Floors

    (5 reviews)

    My wife and I recently finished our basement. We are thrilled with the amazing quality of the…read morecarpet provided by Cross Town Floors! (way better than some of the bigger chain stores) The installation was flawless. We couldn't be happier with our new basement carpet!

    After deciding to completely renovate our bathroom my husband and I were told to stop in and ask…read morefor "Amy" to pick out tile for our flooring as well as for a custom built shower. We own a business in Fort Atkinson but my husband had on his work uniform and pulled up in a work truck. I drove in separately and was dressed casually as well. We entered only to be immediately blown off by an older, stuck up blonde woman behind the counter. She was very unfriendly and treated us as if we were imposing on her. My husband was trying to give her an idea of what we were looking for and she continued to cut him off and insisted that he downloaded an app on his phone as we stood there so he could basically "educate himself" on tile and have a better idea rather than Amy helping us out or showing us examples. It was very uncomfortable for us and she basically cut him short and pushed us out the door telling us to pick out tile through the app. I drove in from Oconomowoc and it was a wasted trip. Im surprised she didn't point us over to a roll of linoleum! Im not sure who this Amy is but she must be a big fish in a small pond or what.. but apparently doesn't need our business! TIP: NEVER judge a book by its cover. Don't dismiss potential customers because you don't think they can afford something. After reading the review below its obvious that we didn't just catch her on a bad day. Happy we went elsewhere!

    312 Flooring - We have you covered for all of your carpeting needs!

    312 Flooring

    (223 reviews)

    My husband and I wanted to install a hardwood floor in our LR/DR of our Gold Coast condo. After…read morescouring online reviews, we narrowed the candidates to four. Three were eliminated because of the onerous terms of their form contracts, the unprofessional rep who visited us, or the delay/failure to provide a written bid. 312Flooring was completely different. Jesse, who came to bid the job, was knowledgeable, helpful, and obviously had authority to respond to questions and concerns. Peter, the owner, reviewed Jesse's video of the job, and approved the written bid. We chose 312Flooring. Their bid was not the lowest, but they were not the highest either. Peter and Jesse guided the project through our Condo Assn., stayed in touch with us reporting their progress, and were ready to start on the date promised. On the appointed day, the installation crew, Juan and his two sons, arrived. The next three days were almost pleasurable -- they were skilled, polite, respectful of our home, and enormously helpful in resolving the difficulties that arise during any remodeling project. Our floor was finished on time and on budget and we are very pleased with the finished product. While any home improvement project can be stressful, we heartily recommend 312Flooring should you decide to replace or install hardwood flooring.

    Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

    LL Flooring - Sun Prairie - Showroom!

    LL Flooring - Sun Prairie

    (16 reviews)

    Customer service needs to be improved. Asking for full payment for flooring and labor upfront is is…read moreunacceptable to me . This company could go bankrupt and they have my money I put over half down and they refused to schedule installation until I paid the whole amount. The flooring was delivered to my home and their reasoning was I'm not serious enough that I need to pay the whole amount. I find that ridiculous . Looking for a new installer .

    I'll go ahead and say it. I'm high maintenance. I expect a lot out of the businesses I deal…read morewith--prompt and friendly service, a variety of product choices, knowledgable salespeople, quick delivery of services and a good value for the price. And when something goes wrong (and let's be honest, even with the best of intentions, sometimes things just go wrong), I want it fixed quickly and with the least amount of pain possible. Last August, when my husband and I decided a flooring change was in order for our house, we decided to visit Lumber Liquidators, having zero knowledge of anything about flooring except that it was something we walked on. Our initial experience was flawless. The manager (who we learned was somewhat new to the store) Mike was immediately likable, the kind of guy who you felt like you've known for years, a buddy who just happened to work at a place you needed to buy something. No question was too stupid (how does a floor click together at the time seemed a reasonable question) and he made sure we understood what we were looking at. I think our visit, which we happened to purchase on based on the customer experience alone, lasted about two and a half hours. While there was a limited staff on-site during the off-peak hours we were there, Mike handled us and other customers with a finesse that can't be taught, and everyone in the store seemed all too happy to be pouring over bamboo, hardwood and vinyl samples with someone who genuinely seemed passionate about his store, his work and the product he was selling. We were impressed and skipped happily out of the store, receipt in hand, anxiously awaiting our installation expert measurement appointment. Here's the point in the story where I'll skip the drama details with the at-the-time third party installers. Our experience with that branch was so negative there is no scale accurate enough to depict the amount of incompetence and lack of any sort of customer service. Luckily Lumber Liquidators wised up and has since switched to a really great installer called Hometown Floors (who are nothing short of amazing). My point to mention this is how the store dealt with us during the epic fail of an install. And the point why it's so important, when things go wrong, to have a manager like Mike and a store like the one in Sun Prairie in your corner. Because they make it right. Even though the store and Mike had no control over the install, Mike took our case upon himself personally. He called when he had no reason to, checking up on our progress though honestly his part in our customer journey ended as soon as we walked out of the store. He worked with us when we needed to return materials, called on our behalf and through it all getting us the best deal possible on new materials. He took care of us every step of the way, and our journey from start to finish was over five months. To say he went the extra mile, was an understatement. If it weren't for this caring manager, I have to say I'd probably be on a smear campaign of Lumber Liquidators. Instead, we're loyal customers from here on out as long as Mike is running the store because we know he'll take care of his customers. It's what every manager should aspire to and I'd highly encourage anyone searching for bamboo, hardwood or even vinyl to give Mike and his team a visit. And while you hopefully will have no hiccups in your journey to new floors, even if you do, Mike and his team will take great care of you.

    Wolfgram Flooring Installation - flooring - Updated May 2026

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