Initially, Y's Way Flooring's communication was mediocre, however, as the carpet installation date…read moregot closer we were able to gain clarity on what they know our end goal was. The individual who came to our home for measurements was efficient and respectful. All in all, my advice would be to stay active in your communication with them and when its installation day, be present to watch the magic that comes from the installers. Workers: They were quick to arrive, steady and careful with the installation. The two who arrived came with a plan and it was executed to the T. Amazing installation and we are happy with this company. Hopefully, they can replicate this behavior with other potential clients.

It all started with Eric! He took his time sharing and explaining all of the available choices of…read morematerials and even allowed us to take samples of various floor colors home. Then, he stopped at our house to take measurements to begin the process. In less than a week we had Dan stop out to install flooring in two bathrooms. Funny guy, excellent craftsmanship, and he loves to whistle (we're going to miss that). Very competitive pricing and worth everything that we paid. Kerry

My wife and I recently finished our basement. We are thrilled with the amazing quality of the…read morecarpet provided by Cross Town Floors! (way better than some of the bigger chain stores) The installation was flawless. We couldn't be happier with our new basement carpet!

After deciding to completely renovate our bathroom my husband and I were told to stop in and ask…read morefor "Amy" to pick out tile for our flooring as well as for a custom built shower. We own a business in Fort Atkinson but my husband had on his work uniform and pulled up in a work truck. I drove in separately and was dressed casually as well. We entered only to be immediately blown off by an older, stuck up blonde woman behind the counter. She was very unfriendly and treated us as if we were imposing on her. My husband was trying to give her an idea of what we were looking for and she continued to cut him off and insisted that he downloaded an app on his phone as we stood there so he could basically "educate himself" on tile and have a better idea rather than Amy helping us out or showing us examples. It was very uncomfortable for us and she basically cut him short and pushed us out the door telling us to pick out tile through the app. I drove in from Oconomowoc and it was a wasted trip. Im surprised she didn't point us over to a roll of linoleum! Im not sure who this Amy is but she must be a big fish in a small pond or what.. but apparently doesn't need our business! TIP: NEVER judge a book by its cover. Don't dismiss potential customers because you don't think they can afford something. After reading the review below its obvious that we didn't just catch her on a bad day. Happy we went elsewhere!

Horrible customer service. Submitted the online form to get an estimate and on the bottom of the…read moreform there is a comment section. I took this an an opportunity to just say what I was looking for and where it would go (on concrete in a finished basement in case it needed a vapor barrier). Debbie called and sounded super nice, until the end where she forgot to hang up and proceeded to talk crap about me, the potential customer. I'm not sure if this is a common practice by this company, or if I was just lucky. Either way, I would not recommend this establishment.

From the owner: The people of Fort Atkinson have spoken - after 40 years of service, JM Carpets Flooring Design…read moreCenter has been dubbed "Best in the Area" by People's choice for the last 13 years. We pride ourselves in our professionalism, quality and customer service, in fact, 60% of our customers are repeat business! If that didn't speak enough for us in itself, we invite you to come by and enjoy your own experience in our store. Our Sales Associates are non-commissioned, so we will never hassle you or pressure you into a purchase you are not ready for.

From word of mouth recommendations we hired Sheppard flooring to do hardwood laminate on our ground…read morefloor. Very professional, very precise, and excellent workmanship went with the job. We were so happy with the results of that project we hired them to re-carpet our second floor. Same results; superior craftsmanship and incredible quality to their products. Five stars is not enough. A true family business, Andy and Heather care about their customers and want only the best results. Highest recommendations possible.

From the owner: Since 1945, Sheppard's Flooring has been a trusted provider of high-quality flooring solutions for…read morehomeowners, builders, and contractors throughout Palmyra, WI, and Southeastern Wisconsin. As a family-owned business, we've built a legacy of excellence by offering premium flooring options and expert guidance for every project--from renovations to brand-new builds. Our mission is to provide honest advice, superior products, and unmatched customer service.

I would highly recommend Vic's for flooring and counter tops. My experience with them has been…read moregreat. I searched so many places for the right flooring and the right counter tops and they have an amazing selection. Their installers are great and so friendly that do the flooring. They did a wonderful job, even with how good they cut the flooring for around my jaggedy stone hearth. The counter tops are everything I had envisioned wanting when I ended up having to rip out my kitchen. They had a beautiful remnant piece for my bathroom upstairs. I have an older house and none of my walls are square. They were cut so precise. I would use Vic's again and again!

Vic's retiled my bathroom floor and laid new carpet in the master bedroom. The old bathroom tile…read morewas also used as the baseboard, so that had to be replaced, too. Everything was done neatly and carefully. A few months later, I returned to Vic's to recarpet the 2 upstairs bedrooms, hallway, and install a matching runner on the stairs. They listened to my concerns, confirmed my preferences, and did a great job! I highly recommend Vic's.

Lars, the owner of BWFs, came to give us an estimate on sanding our hardwood floors. Of the 3 bids…read morewe had to choose from, his was very reasonable. The finishers were very knowledgeable and did a great job on our living room and dining area. There was no residual dust and the job was done a half day in advance. I would totally recommend them for any of your flooring needs.

My husband and I wanted to install a hardwood floor in our LR/DR of our Gold Coast condo. After…read morescouring online reviews, we narrowed the candidates to four. Three were eliminated because of the onerous terms of their form contracts, the unprofessional rep who visited us, or the delay/failure to provide a written bid. 312Flooring was completely different. Jesse, who came to bid the job, was knowledgeable, helpful, and obviously had authority to respond to questions and concerns. Peter, the owner, reviewed Jesse's video of the job, and approved the written bid. We chose 312Flooring. Their bid was not the lowest, but they were not the highest either. Peter and Jesse guided the project through our Condo Assn., stayed in touch with us reporting their progress, and were ready to start on the date promised. On the appointed day, the installation crew, Juan and his two sons, arrived. The next three days were almost pleasurable -- they were skilled, polite, respectful of our home, and enormously helpful in resolving the difficulties that arise during any remodeling project. Our floor was finished on time and on budget and we are very pleased with the finished product. While any home improvement project can be stressful, we heartily recommend 312Flooring should you decide to replace or install hardwood flooring.

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

Oglesby did a fantastic job getting high-end LVP flooring installed in our condo on short notice…read more Very professional, great product, responsive to questions, fair price, and overall just a great experience with a contractor. We will be doing business with them again if we need flooring in their service area in the future.

We recently worked with Marty and Oglesby Hardwood Flooring on a floor refinishing and restoration…read moreproject at our home on Lake Delavan. We couldn't be more pleased with the service and quality of the work. When Marty first visited to inspect and quote the job, we were immediately impressed with his expertise, and confident that we had found the right team for our job. Before, during, and after the work, Marty was incredibly responsive to our questions and concerns. At the end of the day, the project was completed on time and the workmanship was excellent. Our floors are like new.

Adrian jackhammered our tile floor without our permission. He did NOT turn off the…read moreair-conditioning, he did NOT close the vents, he did NOT cover the vents, he did NOT tarp off the area, he did NOT use a wet vac or heppa filter on his tool. We had to have our HVAC system cleaned just 2 weeks after we had it done. He refuses to pay for the cleaning. I do not feel he cares about his customers or their health.

I shopped at a couple of the big box stores for flooring before checking out Strands. I was…read moresurprised that their pricing was pretty much the same as the big guys and opted for buying local for a number of reasons, including who to go to in case there were problems. The service was excellent, staff knowledgeable and I couldn't be happier with my purchase.

Customer service needs to be improved. Asking for full payment for flooring and labor upfront is is…read moreunacceptable to me . This company could go bankrupt and they have my money I put over half down and they refused to schedule installation until I paid the whole amount. The flooring was delivered to my home and their reasoning was I'm not serious enough that I need to pay the whole amount. I find that ridiculous . Looking for a new installer .

I'll go ahead and say it. I'm high maintenance. I expect a lot out of the businesses I deal…read morewith--prompt and friendly service, a variety of product choices, knowledgable salespeople, quick delivery of services and a good value for the price. And when something goes wrong (and let's be honest, even with the best of intentions, sometimes things just go wrong), I want it fixed quickly and with the least amount of pain possible. Last August, when my husband and I decided a flooring change was in order for our house, we decided to visit Lumber Liquidators, having zero knowledge of anything about flooring except that it was something we walked on. Our initial experience was flawless. The manager (who we learned was somewhat new to the store) Mike was immediately likable, the kind of guy who you felt like you've known for years, a buddy who just happened to work at a place you needed to buy something. No question was too stupid (how does a floor click together at the time seemed a reasonable question) and he made sure we understood what we were looking at. I think our visit, which we happened to purchase on based on the customer experience alone, lasted about two and a half hours. While there was a limited staff on-site during the off-peak hours we were there, Mike handled us and other customers with a finesse that can't be taught, and everyone in the store seemed all too happy to be pouring over bamboo, hardwood and vinyl samples with someone who genuinely seemed passionate about his store, his work and the product he was selling. We were impressed and skipped happily out of the store, receipt in hand, anxiously awaiting our installation expert measurement appointment. Here's the point in the story where I'll skip the drama details with the at-the-time third party installers. Our experience with that branch was so negative there is no scale accurate enough to depict the amount of incompetence and lack of any sort of customer service. Luckily Lumber Liquidators wised up and has since switched to a really great installer called Hometown Floors (who are nothing short of amazing). My point to mention this is how the store dealt with us during the epic fail of an install. And the point why it's so important, when things go wrong, to have a manager like Mike and a store like the one in Sun Prairie in your corner. Because they make it right. Even though the store and Mike had no control over the install, Mike took our case upon himself personally. He called when he had no reason to, checking up on our progress though honestly his part in our customer journey ended as soon as we walked out of the store. He worked with us when we needed to return materials, called on our behalf and through it all getting us the best deal possible on new materials. He took care of us every step of the way, and our journey from start to finish was over five months. To say he went the extra mile, was an understatement. If it weren't for this caring manager, I have to say I'd probably be on a smear campaign of Lumber Liquidators. Instead, we're loyal customers from here on out as long as Mike is running the store because we know he'll take care of his customers. It's what every manager should aspire to and I'd highly encourage anyone searching for bamboo, hardwood or even vinyl to give Mike and his team a visit. And while you hopefully will have no hiccups in your journey to new floors, even if you do, Mike and his team will take great care of you.