RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

Took my husband's truck in today and this place is awesome!! The customer service was amazing, I…read moreliterally drove right in with no wait! They didn't pressure me to do anything extra! I'll definitely be back!

This oil change place is AWESOME!!! They had 1 oops moment in all the years (many!!!) I have been…read morecoming here and they TOTALLY made it right and then some!! Steve is an outstanding example of GREAT customer service!! Always pleasant to talk to and very customer service orientated!! I would recommend Service Pro Quick Lube to anyone that needs a great honest place for oil changes!!

The entire crew here is top notch ! Very polite and respectful. Great services provided at…read morereasonable price.

I've been repairing vehicles for 46 years. For needed Lube Oil and filter changes I always…read morerecommend "Lanes". You can trust this family owned Business.

Service tech forgot to put my friends oil cap on after oil change and her car exploded and burnt to…read morethe ground 30 minutes later!!!! Total loss. Scary and dangerous. She is lucky to be alive and that her kids were not in the vehicle. Avoid this business. This happened recently on 1/19/26.

Trey at Ankeny LOF has extremely good customer service paired with great communication with his…read morecustomers. He was polite and informative and gave me options with pushing at all and made me feel confident I'm my service today. He even offered me multiple beverages along with checking all my lights. Ticket 2-0538893

I made my first visit to Valvoline today, and it definitely won't be my last. I had let my car go a…read morelittle longer than usual between oil changes, and with an upcoming road trip, I was in a bit of a time crunch. After looking at options online and seeing all the positive reviews, I decided to give them a try. Since I only had a couple of workdays to get it done--and a packed schedule--I stopped in during my lunch break, and the experience felt almost magical. There was no wait at all, and I didn't even have to get out of my car. As soon as I arrived, they waved me into the garage. The crew quickly came over, confirmed what I needed, and got to work right away. Within about 15 minutes, my oil was changed, the air filter was replaced (it definitely needed it), and they checked my tire pressure and all the lights. Everyone was friendly, professional, and incredibly efficient--truly a top-notch team. Bonus: they had a coupon available on their app so I saved $15!

Fast, friendly & professional. Be prepared for them to sell you air filters, wipers, and/or…read morebattery, if their tests tell you they are needed. We took our Honda Odyssey just before selling it so that we could tell the next owners it had a fresh oil change. We needed to schedule it quickly and they were able to get us right in & out in less than 15m.

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

I have two sons who each have an older car to maintain. Premier Auto always has fair prices, quick…read moreturn around, and they actually fix what's broken.

I have been a long time customer at this Midas and others... This hurts to say... But, *WARNING* do…read morenot take you vehicles to this Location or any of the Midas locations in the Des Moines, Iowa area. I have a rusted 2002 Dodge Dakota that has seen better days. But, It is my work truck and I am finally starting to fix it up. I brought the truck into get the torsion bars adjusted and a tire allignment. After pulling the truck in the bay, the Tech wants to show me under the truck. He points out everything wrong with the truck except the torsion bars. Proceeds to tell me that he cant adjust the ride height on the truck because the shocks are blown. As a mechanic myself, unless the shocks are coil over shocks or there are coils on the axle it has nothing to do with ride height. Then the story changed to the Torsion bars not moving... I asked him if he could test to see if the torsion bar would move, could he do the job. He gets 4 full turns in the wrong direction on each bar. Then proceeds to tell me that it won't do anything for the ride hieght because of the shocks again. This is only part of the story. But, skipping ahead I ended up contacting the Area Manager of Midas and had a chat with him. He proceeded to agree with me that the shocks have nothing to do with the ride hieght on that truck. That the reason the mechanics didn't want to do the work was because the parts where rusty, and I agree the parts are rusty. But, here is my issue. Why Lie, why tell me an audacious story about leaking parts and shocks and exhaust leaking. When all they had to say from the beginning is, Its rusty and we don't feel comfortable doing it. And, why if it is so rusty and the mechanic not feeling comfortable working on it did the Tech give 4 turns to each bar in the wrong direction if they where uncomfortable working on it in the first place... Long story short, I never thought the Techs and management would lie to a customer. I was wrong... Watch yourselves eveyone...Midas is Bad...

I came into this Midas just because I knew they did same-day service, I was nearby, and needed a…read morequick oil change/check-up. I have never used (any) Midas for service before. I am sure I am similar to most where...even it's just an oil change... I keep pretty guarded when taking my car into a shop. I think most auto mechanics have done some studying of improv theater because when I go in for an oil change they can follow-up shortly with a "yes, and...". Classic game. I was pleasantly surprised. Both on the customer service and price. The service manager was professional, courteous, and very communicative on what they saw with my vehicle. It was a check-up so I expected some findings but what they found they actually gave alternatives that were more cost effective. - I needed more coolant: they told me they could fill it up for a price but if I just went to a parts store I'd save $5+. - i had a very small hole in a tire: They recommended just going to the place I purchased the tire. They may have a free replacement option. - They also didn't do a full tire rotation because of the tire. So the they didn't charge me for it. After it was all done, it was under an hour. I will say it was a bit pricey for all they did NOT do, ha...but somewhat fair considering their time and pointing those things out. All-in-all it was a good experience. I would recommend them if you need just a quick overview of your vehicle. I don't live near it, but if I happen to be around and need work to be done, they're definitely in my considerations.

I thought I was way over due for an oil change. I went in and he told me my oil percentage was…read morestill good and I didn't need an oil change. they topped off my fluids and sent me away for free. I've never been to a car service place that didn't try to upsell you on something, they didn't even let me get the service I came in for. wow I'm impressed that they didn't try to make money off of me anyway. thanks guys!

From the owner: Jiffy Lube offers fast, quality oil changes performed by trained technicians in Grimes. Our…read more15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it's your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Had a scheduled repair today for my 2013 Smart car. EVERYONE was fantastic! Larry met with me to go…read moreover the needed repairs and upgrades, he was so positive and assured me he'd have it ready in one day, they gave me a loaner so I could get so retail therapy while they worked on the car. I had NOT mentioned that I needed a new windshield until I got there and they were all over it! Got it all done! Tires, wheels, horn, AC/fan motor, floor mats, headlight and antenna. They kept in touch as the day progressed so I knew where they were. Larry even sent me photos! Amazing! This is service like no other, I am a customer for life!

My daughter's car in Iowa broke down and she was home in Seattle with me. I chose Ace from the…read moresolid Yelp reviews and I could not be happier with the care and service they gave me. Jason communicated well and frequently about what was going on with her car, offered solutions and made me feel so confident even though I was 2000 miles away. They did what was needed to be done, efficiently and effectively. I was so scared how to handle this because I was so far away but was taken care of so well by Jason and Larry and team. Thank you again Team Ace!

I have always had good service and been treated well. We take both of our cars to Tires Plus on…read moreMerle Hay and are glad we have a place where we feel we can depend on their honest approach to what needs to be done without a lot of sales pressure. Dakota and Josh have been very helpful.

Its taken me awhile to post this since I felt that I needed time to compose my thoughts about the…read moresituation. I'm not trying nor do I want sympathy for what I'm about to exp!ain. Over memorial day weekend I was informed by my sister that she had a mini stroke and had bells palsy on one side of here face so I did what anyone else would do I immediately got on the interstate to go be with her. On my way to dsm my oil change light came on so I took my 2017 Nissan Rogue sport to the Tires P!us off of Mere Hay Road to get serviced before heading back home to Omaha Ne. Unbeknownst to me at the time one of the technicians had broken my air filter housing assembly elbow which allowed to much air to get into my engine which made a mass air sensor fail. I came to realize this only because the check engine light came on when driving home from work. I took it to Woodhouse Nissan in Omaha where I and my husband were informed that it would cost around $1000.00 to fix. Once we gave to go ahead to start the work we were called and informed that the price was going from $759.10 to over $1200.00 (labor and tax not included) due to Nissan redesigning it. Being that I was told by Woodhouse Nissan that this part was broken at the last p!ace my car was serviced which was Tires P!us I immediately filed a claim which they later denied. Verbatim from the c!aims specialists from Tires p!us in dsm: the executives have made a decision and they have decided to deny due to the following: i had driven 2376 miles since they serviced the car and light would have came before and Nissan is/was aware of this part being easily broken hence the reason why they redesigned it. They are negating the fact that one of their technicians broke the part in the first place. I haven't even had my car 6 days after just picking it up on Friday 19th before the check engine light came on again and had to drop my car off again on Wednesday 24th so I'm still not done dealing with it. I'm blessed to be able to pay for this repair but I don't think its right! Furthermore, with Nissan redesigning it instead of issuing a recall I can't help to think about all the other Nissan customers that at some point will be dealing with the same issue and they may not be able to afford the repair. If I cam save just one person from going through what my husband and I are going through then posting this and reporting them to the BBB will have been worth it.