I have been with this Erie agency for 48 years. I have four cars, my life and my home insured with…read morethem. I have had very minimal claims on my policies but when I did, the staff was great to work with. The rates I pay for coverage are very good.

Go somewhere else. I was with them for over 25 years with policies on 9 cars, homes and several…read morebusinesses. and for the first 20 years had 3 tiny claims. Then I got ill and had to start selling off businesses (which meant dropping policies.Then in a two year period we had two bigger claims, one claim for an apartment we leased and an accident that wasn't that bad but the other driver who was in a car valued at $1200 and was fine at the accident got a crooked lawyer and sued for 100k (50k damages for a $1200 car and 50k for personal injuries (all urgent care visits and their own therapy) and he had partial tort. Erie sent a great the lawyer who told us it was bogus. But that's the last we heard from Ian Webb. Those 2 claims in that 2 year period and calls weren't answered, people I referred were told that they didn't accept new clients and we never heard from Ian again. So as long as you send him money and don't use your policies he will act like your best friend but G-d help you if you need him and your not a large client anymore. After all this happened I switched all my policies to another agency that came highly recommended and I never even got a call from Ian Webb to get me to stay. After 27 years. I was with them when It was him and one other person and I was family. I referred countless clients to him but the first time you really need him don't hold your breath.

I recently took advantage of the savings available by getting the Drive Safe app for my smart…read morephone. In my early 70's, the simple installation directions were just a tad opaque to me. In a very short time and with great humor, Stephanie had me on my way. The app rated my driving. It was helpful to know that I'm a good driver. I've had State Farm for decades! The whole office staff has always treated me extremely well and courteously. They are always helpful - especially the time I ran into a downed tree just around a corner. The tree won that battle, but State Farm made the experience tolerable. btw, my car was totaled.

HUNG UP ON ME AFTER SIMPLE REQUEST* I was getting my car…read moreinspected and needed a hard copy of my insurance card, so Ms. Perez offered to have Ins.Co mail to me. Although this would delay my inspection a week I agreed. I wondered to myself why she couldn't just print and mail to me - after all, she did say I could come and pick it up! I explained that I now lived in East Stroudsburg which is 1 hour away from her office in Allentown. But, I just kept that thought to myself and waited. After 2 weeks the insurance card still hadn't come so I called Ms Perez. During this conversation she said the ONLY thing she could do is put in ANOTHER request!! THAT WAS UNACCEPTABLE! That's when I, at first, humbly requested she just mail it to me. She said, "That's not how we "do things"! I told her I don't know what that means! I became agitated because I already waited 2 weeks before calling her after receiving nothing and explained to her my car inspection is now expired 2 weeks now. She was so rude at this point! Now I was driven by frustration and in fear of getting a $150 ticket!! I told her I didn't see the problem with just mailing the document to me as a courtesy since I've already waited...she didn't seem to get it and kept talking over me. Finally, she hung up on me. I called back and calmly left a message with her assistant, then a few hours later left a message on her machine. It's now one week later and I haven't heard from her. I'm angry now and that is why I've decided to share my experience!! Throughout our 2 year relationship I've had to follow up with Perez countless times on various unrelated requests!! My insurance was cancelled 3 times after I was told Auto Pay was accepted and in force, WITHOUT QUESTION!! Every time I speak with her she's frazzeled, she constantly makes errors and must make corrections. There came a point where it was EASIER to for us to deal DIRECTLY WITH THE INSURANCE COMPANY!! I SUGGEST FOR YOUR OWN SANITY AND TO MAINTAIN PEACE IN YOUR LIVES, FIND ANOTHER NOTARY, A MORE EXPERIENCED AGENT WHO IS MATURE AND IS NOT DRIVEN BY ANXIETY. MS PEREZ LACKS SELF CONTROL & MATURITY WHICH WAS UNCOMFORTABLE FOR US TO OBSERVE. WE WERE EMBARRASSED FOR MS. PEREZ. SHE DID NOT CARE THAT AFTER 2 YEARS WE FELT THIS WAY AND I WAS GOING TO WRITE THIS HERE ON GOOGLE AND YELP. Those were her words, "Fine, I don't care, FU"!! I abbreviated it!!

Could not do a simple title and tag transfer. Emailed me the day after saying two things weren't…read moresigned + they needed more money as the registration was 'more expensive'. Also, stated they would be in that day until 5p only and then they would be on vacation for the rest of the year. Thanks for giving 5 hours of notice on items you clearly should have checked before we left. Go somewhere else to get things done right the first time.

If it is family values. integrity, honesty, privacy, caring, excellent service, and most of all…read moregreat financial planning, you are looking at the best in the valley...

As a Realtor, I have been sending my clients to Mortgage America for years - easily 10+ years. For…read morethe most part, rates are best and lender costs lower than others. Have used several agents with always the same and best dedicated service from start to finish, making the transaction seemless for my Buyers!

As a first time home buyer Matt and his people made it easy. They helped us step by step and were…read morealways available if I had questions. Would recommend them to anyone looking for a mortgage.

I have been using Disert tax services for the past several years. The accuracy, attention to detail…read moreand thoroughness that Randy applies during his tax preparation is most impressive. His knowledge of accounting and taxation principles is amazing. I highly recommend his services to any individual or business. Sincerely, Bernie Beck Jr. - Dramatic Conclusions

Kevin has prepared my taxes for over 30 years. Very professional and knowledgeable. I highly…read morerecommend his services.

Friendly , knowledgeable, professional service. Outstanding value…read more Customer Service - Pam and her staff , they define the meaning . -follow up -exceeds expectations -knowledgeable