On 04/22/2026, I contacted QRC HVAC and Refrigeration to repair a reach-in freezer at my business…read more At the time, I did not disclose that I suspected the issue was the control board because I understood I would still need to pay for a professional diagnosis. I was informed their service charges were a $100 truck fee and $130 per hour with a two-hour minimum. Based on the nature of the repair, I believed a properly trained technician should have been able to diagnose and repair the issue within that timeframe. Google search also supports this.
The technician spent approximately two hours diagnosing the freezer and an additional hour sitting in his vehicle smoking, which I was still billed for according to the invoice. At the end of the visit, nothing had been repaired, the freezer was not reassembled properly, and the fan was now making noise that it had not made previously. Before leaving, the technician asked me to sign his tablet simply acknowledging that he had arrived on-site. He stated that the company would contact me later with the diagnosis and repair estimate.
On 04/29/2026, I received a call from Tom, who advised me "not to be alarmed" but explained that he had sent an estimate recommending replacement of the freezer instead of repair due to the projected repair cost. I informed him that after my experience with the service visit, I would not be using their company again, especially after being billed for time while the technician sat in his vehicle smoking. Tom stated he would pass my concerns along to the appropriate person.
Approximately 20 minutes later, I received a call from Ashley, who assured me I would not be charged for the hour during which the technician was sitting in his vehicle. I also explained my concerns regarding the freezer not being reassembled correctly, the new fan noise, and the excessive replacement quote. The replacement estimate provided by QRC was $4,974 for a freezer that I found available elsewhere for $1,819 with free delivery. This represents a difference of over $3,100 for delivery, setup, and removal of the old unit, which I found unreasonable.
Ashley stated she would investigate the matter further and call me back. Approximately 36 minutes later, she informed me that the company would issue a full refund and would send someone back out on Monday to properly reassemble the freezer and determine why the fan was now making noise.
However, two employees arrived the following day appearing frustrated that they had been sent out and claiming they did not know why they were there. Their visit did not inspire confidence in the company's professionalism or communication.
The reason I am now writing this review is because it has been over three weeks, and I still have not received the refund that was promised by Ashley after she spoke with her supervisor. At this point, I feel it is important to share my experience so that others can make an informed decision before choosing to use this company.
Additionally, the repair estimate itself appeared significantly inflated. The repair should reasonably take one to two hours from diagnosis to installation and programming of the replacement control board. Instead, the estimate included seven labor hours, two truck fees, and heavily marked-up parts pricing. The control board was listed at $639 plus a $50 delivery fee, despite the fact that I was able to purchase the same part myself for $54 with free next-day delivery. Their estimate also included a $48 wiring kit, although the replacement board I purchased already included everything necessary for installation.
It is important to note that the control board and all wiring connections are clearly labeled by the manufacturer, making installation straightforward for a qualified technician. Had the company honored the refund they promised, I likely would not have felt the need to publicly share this experience.
I will be providing supporting photos and documentation so others can review the information themselves and make their own informed decision regarding whether to use this company. If the refund is not received within month of the charge, I intend to dispute the charges through my credit card company. And then will leave additional reviews like this one. Please feel free to share with the company and maybe they can learn from it.
