My Mom is a new resident at Winchester Nursing & Rehab. My family and I are so grateful to find…read moresuch an incredible facility. The nursing staff is so nice. Every person has been caring, compassionate and understanding. In fact, everyone that we have encountered from the front desk to the kitchen to the management team have been incredible as well. We couldn't be happier with the care our mother is getting. We truly feel like she is in the best hands and it is a joy to see her enjoying everything from the food to the daily activities to making new friends. Thank you Winchester Nursing & Rehab for making this transition for my whole family, especially for our Mom, so seamless and pleasant.

Horrible. You ring the call bell for the aide to give you the bedpan. One will come in, shut off…read morethe call light, and say they'll get someone to help you. 20 mins later another aide will come in & say the same thing. You're left to lay in your excrement for 40 min. This was not an isolated incident. ​I asked everyday for 19 days them to give me a shower. They said they were too busy. Thank God the next day was my discharge date. I don't recommend that place to anyone. I was discharged not only with my discharge papers, but also with the discharge papers of my roommate. I could go on & on with the neglect. This place should be CONDEMNED !

My aunt was there for some rehabilitation after her fall. The nurses were all nice and were helpful…read moreand did a good job with quality care. My only complaint is that they didn't have telephones in the room and it was difficult reaching my aunt by phone when she was there.

Medical assistants are awful. My mother was not given a lunch or dinner a few times. Her was pretty…read moremuch neglected as we're others I saw. This was a few years ago but from what I hear it's about the same.

Finally! a place that responds to call lights timely!!!!…read more They helped with everything! If I ever have to attend a nursing home, this will be my first choice after a great experience. It's obvious that they strive for perfection in quality and performance and take pride in that. As a visitor, I was warmly welcomed and felt very comfortable. This was very satisfying. (I previously had an experience at a different place where you could tell the nurses' acted differently when family members came to visit. I actually even heard them verbalize it and saw the looks and eye rolls passed from one staff to another. This negativity was so uncomfortable i could barely stand visiting, cannot imagine actually residing there!) Winchester Nursing Home made me feel accepted and respected as a family member of a patient which made me have good faith and trust that they take good care of the patients.

My Mother has been at Aberjona Nursing for the past 3 years…read more She is a very clean and fussy lady. When ever she had a complaint they would address it quickly. She was on the 3rd. floor and all hallway areas were very neat and clean. Patients were kept clean and watched at all times. The air was always fresh. Cleaners were constantly vacuuming rugs and washing and buffing patient's rooms. Laundry was done on a daily basis. Meals were usually served on time and had a good variety of selections. The activity staff had daily events to keep residents entertained. The Nursing care was as good as any hospital. My Mother recently passed away at age of 100 and they kept her as comfortable as possible during her final days and hours. I would not have wanted her to have been at any other Nursing Home. A 5 Star Rating is justified !

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

So, I would have given Encompass Health Rehab Hospital 5 stars because they were amazing when I was…read morethere for two weeks in October. You won't find more caring doctors and nurses. Honesly. I continued with Encompass Home Health when I got home -- and til the pandemic, I was crazy about both my Physical Therapist and my Occupational Therapist, both from Encompass. Then, when the world shut down and we were told to stay home, I asked for teletherapy. And, that's where the problems began. Encompass insisted that Medicare REQUIRED an in-person visit to accompany teletherapy. WHAT? You want me to be exposed to your therapists who are in nursing homes and with possible "compromised" patients every day? WHAT? I am 74 years old -- I cannot do that and you shouldn't be asking me to do that -- an, btw, Medicare repeatedly told me that what Encompass Home Health was claiming was 1) untrue, and, 2) impeding my recovery process. By the time I fired Encompass Home Health, I'd gone more than 6 weeks with no therapy -- and my progress had basically stopped. I have someone new now -- and he's great -- and is pushing me so i can hopefully make up some lost time. But if you want ongoing, consistent therapy, beware of Encompass Home Health -- I cannot tell you how many excuses they came up with as to why they couldn't provide what everyone in the whole world was advising: virtual care whenever possible and minimal exposure to outsiders. Getting their reimbursement became much more important than ensuring my continued recovery. I haven't even hugged my daughter for almost two months -- I was not about to allow "in-person" visits from Encompass. Also, I found out later that my PT was in fact exposed and quite ill about two weeks after I stopped her from coming to my house. Not that Encompass would have ever told me that -- and I wonder how many patients have unnecessarily been exposed to a potentially lethal virus because Encompass misunderstood the Medicare rules. Just sayin'.....

Rate : 0 star . Absolutely disappointing experience at the Woburn facility . Inconsiderate &…read moreincompetent administrators. Impolite nursing staff. Complete lack of communication with family. Dysfunctional place. Phenomenal front desk staff. . Therapist & the RNts were exceptional. Mice infested place. This place should be inspected by board of health & should be cleared before they run the kitchen for patieMrs. Cannot believe this is happening in Massachusetts, a state known for healthcare facilities . Total disappointment from start to discharge.

My mother was in this facility for a year before she passed away. The care was excellent, the staff…read morewas always helpful and willing to make her stay comfortable. It was hard to watch my mother decline in health, but the care she got, as well as us as a family, was so kind, and thorough. Mom was always cleaned, turned and repositioned when we arrived to visit, or she was out talking to patients and staff when she was feeling up to it. The facility is very clean, you always see people washing floors and walls, and never get an odor like some other facilities we have been in. The staff was knowledgeable and always willing to go the extra mile to help us.

Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

Very good help for Mom in Winchester mass retirement facility. Caring wonderful help who get mom…read moredown to public spaces with Her oxygen

From the owner: Clark Care is owned and operated by Claudia Clark RN. Since 1988, Clark Care has been providing…read moreRNs, LPNs and Nurses Aides for the private paying client in the home, the nursing home and the hospital. We enjoy a well earned reputation because we provide only the very best in personalized care

Due to my medical history, I frequent the lab at Winchester Hospital. The team is always so…read moreprofessional, friendly and knowledgeable. Today was no exception except I met Gia for the first time. She was so friendly and very prompt in completing my test. Thank you Gia!

I gave birth to my second child at Winchester Hospital, and unfortunately, it was a very…read moredisappointing experience from start to finish. The biggest issue was the L&D & Mother/Baby unit after delivery. My newborn and I were placed in a room that was only 68 degrees. We were told there were no other rooms available, the solution was to give us extra blankets. We had to wait approximately 36 hours before we were moved to a room with an appropriate temperature. Recovering from childbirth while trying to care for a newborn in a cold room was incredibly stressful. I was also shocked by the cleanliness of the hospital. The postpartum room did not appear clean when we arrived. During my stay, the trash was not emptied daily, and the floors were never mopped. For a labor and delivery unit caring for mothers and newborns, I expected much better sanitation. While a few staff members were kind, my overall experience in both Labor & Delivery and the Mother/Baby unit did not meet the standard I expected. One experience that has stayed with me involved the nurse who introduced herself as Lindsey. She attempted to place my IV before my C-section and was unsuccessful after five attempts between both of my arms. At that point, I politely asked if someone else could try. Instead of responding with understanding, she appeared upset, gave me attitude, and slammed an item before leaving the room. It was an incredibly vulnerable moment for me, and I was shocked by how I felt I was treated. Even if a procedure is difficult, patients deserve compassion and professionalism, especially during childbirth.

It can't be easy to run a nursing home, but the people who work here do a wonderful job, and they…read moremake it as warm and welcoming as I think it could ever be, realistically. Just in terms of the kind of services it offers, it takes medicare, so it's not one of those privately funded places that only rich people can get into. But that also means there is a waiting list. Secondly, there are shared rooms and private rooms, but there are curtains around each bed providing at least some privacy for the residents. But the place is cheery. It has a cat, and there are always decorations up for the nearest holiday. Dinners are held in the chapel altogether for the residents. I can tell they make a real, and consistent effort to keep the people there happy. And healthy - the nurses are extremely attentive and very good about reporting any concerns to the family. It is a place that combines the good bureaucracy that is needed with excellent service. I get the feeling that they have pride in their already wonderful reputation, but they also care for the residents at a basic human level.

My brother is at pine knoll nursing home. The five stars is for Ronnie. He is my brother's…read morecaregiver. I met Ronnie and I can see why my brother is happy with him. He is very attentive and caring. My brother is blind so he needs extra care. There's another woman named Mary, she gave us access to the outdoor patio which was really helpful for us so he could get some exercise. I appreciate the staff keeping an eye on my brother even though they are not used to dealing with blind people. They always make sure to keep him clean and as well as his room. Thank you very much for all you're doing for him

Rehab services seem good, but attention to patient comfort is shockingly poor…read more An 94-year-old relative was here for a couple of weeks after suffering a fall, and was awakened regularly by staff members gossiping loudly and laughing late at night, even after she and her roommate complained. She told me that a patient in another wing stands in the hall weeping, unable to rest comfortably or sleep because that wing is kept far too hot. Less serious, but still unpleasant, the meals are tasteless, even by the standards of hospital food.

Not sure where to begin. My father in law passed away today at the Meadow Green nursing and Rehab…read moreCenter in Waltham. My FIL was there for 5 years and his care was superb. The nurses and CNA in the Brooknoll unit were excellent. I literally felt that they loved him. He was always happy, clean and very well cared for. He just loved living there. I also watched how other residents were cared for and they were also well cared for and happy and to me that speaks volume. If i could give 20 stars i would.