Ordered online from store 5A, whose local locations have closed; I think they are owned by Diamond…read moreCellar maybe. Good prices. Great service at the store. Don't be put off by the building that looks like it's under construction. Park in one of the lots nearby, carefully walk along the front of the building. Inside there are plenty of staff and plenty of interesting pieces of jewelry.

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Update - I received a call from the owner Theresa within an hour of posting my review. She was very…read moreapologetic and her sincerity was very evident. She immediately began looking into what had happened before she called me, and now has the ball rolling. It should be noted that she called from her personal cell phone and is personally making sure that everything is rectified. I dreaded the prospect of starting this process over. Until this we were genuine "five star review" customers of Worthington Jewelers from prior experience. That is what made this so shocking to me. However, Theresa has restored the image and impression we have carried of Worthington Jewelers from the first time we walked in the door. I want to make sure that I provide up to date information and reviews so that folks can see for themselves what is happening and make their own decisions. Also, if I can take the time to write a negative review, then I can certainly take the time to make sure folks know when the store steps up to the plate to make things right. Theresa - thank you. Truly. You don't know how much it means to me that you called me, and that my wife will get this gift. *** I am a repeat customer of Worthington Jewelers, so I am shocked that I have to write this review. I went in just before Valentine's Day with a request to have specific stones mounted in a yellow gold cross. Each stone was specific corresponding to a special month between my wife and I. I started working with Stephen on this. It was going to take some time which I understood. Stephen starts the process to see what needed to be done with regards to the setting, how it comes, replacing stones, etc. I was expecting and update within about a week (per Stephen) which did not come. I had to call to follow up. That led to a return call and a trip in to the store to inspect the parts. Several adjustments were needed (that is also expected in custom work for jewelry, so I was good with this). Once the revisions were decided I left the store expecting get an update within the next couple weeks at the very least. No dice. After almost a month of no contact I called and left a voicemail asking for an update. This was about two and a half weeks ago. I received no call. I made a return call and left another voicemail four days ago. I still have heard nothing from the store. I don't understand why none has taken the time to return my call, or why I'm clearly not important enough to them to take seriously. The piece I am having customized may not be a $10,000 piece of completely custom jewelry, but I am a customer. If they are not interested then at least tell me. If they are facing staffing shortages and are running behind and can't get to the work I understand that as well. I'm flexible. There are no words for the level of disappointment I feel over this. It took me a long time to come up with this idea, pick the stones that had the most meaning, and put the entire idea together. This is not easy for me to do for various reasons. This is something my wife will cherish due to the meaning behind it. She has been through several very tough years and I just wanted her to have something that would show how much I truly love her. I will still get this piece made somewhere. I just don't know where yet. Very disappointed.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

Every time I need a piece of jewelry repaired, Koulians is always the first and only place in the…read moreColumbus area I'll consider. They always do great work, have a quick turn around, and extremely fair pricing. I normally am in the store to have something repaired, however this last time I had more time to spare and was able to look in the cases. Absolutely gorgeous pieces for all price points. One that caught my eye was a vintage sterling silver kingman turquoise cuff. Koulian's graciously worked with me and were the most patient in my indecisiveness. Long story short, I walked away with my repaired cuff and a new one. Thank you again!

Koulian Jewelers made the engagement ring experience stress-free and actually enjoyable. I came in…read morewith a photo of the style I wanted and the gentleman who helped me put everything together perfectly. He was patient, honest, and super easy to talk to. It felt like I was dealing with family, not just another jewelry store. The ring was finished quicker than I expected and it came out amazing. I'd recommend Koulian Jewelers to anyone looking for quality work and great service

There is something to be said about a local family-owned business. Everyone here is so friendly,…read moreknowledgeable, and inviting. They don't ever make you feel pressured to buy anything or try to upcharge you. My husband got my engagement ring custom made here last year. They worked with him on every detail until it was exactly what he wanted and it turned out beautiful. We proceeded to get our wedding rings from here as well - both have custom work done to them, mine especially. They collaborated with me on the design I wanted and hand carved it. They spent a lot of time ensuring it was to their standards. I know this because they told us they didn't like the first one they made and started over. I highly recommend coming here for any personalization or jewelry needs.

I cannot say enough great things about Alex and the entire team at Dublin Village Jewelers. They…read moretruly went above and beyond to make the entire engagement ring process as stress free and seamless as possible. They took the time to walk me through every step in a way that was clear, honest, and approachable, and were always mindful of my budget. Alex was fantastic to work with and kept me in the loop every step of the way. He took my loose ideas and turned them into something thoughtful, unique, and honestly better than I had pictured. The ring itself turned out absolutely stunning, a true piece of art that my fiance and I will cherish for a lifetime. I am incredibly grateful for their guidance and craftsmanship, and would highly recommend Dublin Village Jewelers to anyone!

I will update this review with greater detail on the procurement and purchasing process upon my…read morereturn, but I wanted to take the opportunity to show my thanks and appreciation for the time and consideration shown to my wife and I. This fall will be my 14th wedding anniversary, and much to my credit (or so I choose to claim) I have not given my lovely spouse rhyme or reason to ever consider the removal of her ring. Time, unfortunately, is unyielding in its pursuit to render us as mere shadows of our former selves, and as such my wife's hand has slightly outgrown the proportions of the ring when our nuptials were newly minted. Meyers Jewelers, at no charge and with a substantial investment of their own time, assisted with the removal of the old ring before issues of circulation started to come into play for my wife's afflicted digit. Seriously, this thing put up a fight, but with elbow grease and determination we sundered the old jewelry from her finger, giving it time to heal and adjust. I will definitely be back to give them a proper shot for when we procure our replacement piece of bling. Thanks guys!

My experience at Meyers Jewelers has convinced me that I won't be returning. This was my first time…read moreusing their services for a simple watch repair, and unfortunately, the customer service left a poor impression. From the moment I walked in, I was not greeted warmly. Several employees were gathered at the front desk casually browsing the internet and discussing what they were looking at while I waited to be helped. The interaction felt very transactional rather than welcoming. The employee who assisted me spoke very little and showed little interest in providing friendly customer service. The employee who performed the service on my watch was similarly brief and lacked courtesy. Although I came in for a minor service rather than a significant purchase, every customer should receive the same level of professionalism and respect. Based on this experience, I would not feel comfortable returning for future purchases or services, regardless of their size.

They resized my mother's gold wedding band for me and were able to preserve the inscription- the…read morering looks brand new! So thankful and grateful for their attention to detail and quality.

This was my first visit here. Super friendly and very informative. Fast, easy fix while I waited…read more Excellent pricing and service!!

I recently had two pieces of jewelry designed and created at Infinity Custom Jewlers in Gahanna…read more Kristin and Ron were both outstanding to work with. They were able to use our family jewelry of diamonds and gold, that were significant to us, to make these beautiful pieces of jewelry that I will cherish forever. Kristin was so patient with me as we worked through what I envisioned and the ring and bracelet are exquisite. I would highly recommend Infinity Custom Jewelers and will be returning in the future for more pieces.

I needed a ring my mother gave me appraised and they were well rated on Angie's List. Close to the…read moreoffice so I took a chance and dropped it off less than a week ago. My initial experience was not optimal. The store was busy (good sign!) but the gal who checked my jewelry in I would quickly not consider an expert. She asked how much I wanted to tag onto my jewelry while it was in their care. When I told her she turned her nose up and said it sounded a "bit high" but ok. Surely, there's 10 different ways to get me to respond to your question without directly insulting me as a potential long term client with your response. She then asked me if I was aware of the heavy duty $50 fee to appraise my ring. I smiled and said of course, as this was already quoted to me prior to my arrival. Again - it comes down to presentation. Little if any people skills. A bit disturbing. Less than a week later I got a call sharing my ring was ready. Shop was not crowded so I got in rather quickly. The young lady who checked me out was amazing. Very professional and prompt and quickly pulled my ring. She shared which documents were for my insurance and which were for my own records. Upon opening the documents I was more than mildly amused when I saw the appraisal came back HIGHER than what was so quickly blown off by the clerk who checked me in up on my initial visit. Wasn't that interesting....and I was right. She was not an expert. The overall service, delivery and operations are worth the good ratings and I will return. I'm chalking up the insults to perhaps one substandard employee or even a good one having an off day.

Alexander's handled my small transaction very nicely and gave me an education about fine watches…read morewhile I was there. I recommend them for honesty and fair dealing. Great customer service.

I bought a Rolex from Alex. He was recommended by a friend. He is great to talk with, very…read moreknowedgeable and professional. He has quality jewelry at a fair price. I trust Alex and so can you! It is great to have someone you can depend on when making a purchase of a special gift.

The experience of working with JJ&Co. is second to none. I was involved in the creation of my…read morefiancé's engagement ring every step of the way. And now every time I look at the ring on my fiancé's finger, I don't just see a ring, I see a masterpiece that was inspired by our individual story and points towards our bright future together. The artisans and staff at JJ&Co. are like a second family to us. They know our story, our style, our likes, and dislikes. And as someone who's always dreaded jewelry stores because of stressful high-pressure sales situations, I have to say that JJ&Co. couldn't be further from this. Unlike other jewelers out there, JJ&Co. isn't looking to just make money and move on. They're genuinely looking out for our best interests and work right alongside us to craft the best possible piece of jewelry for us that fits the budget we have. I couldn't recommend JJ&Co. more. They're the most hard-working and honest individuals I've ever worked with, and they're the best at what they do. Period.

In addition to selling beautiful jewelry, the team here is very kind and professional. Madeline and…read moreJeff helped me with a ring that I needed to have cut off, and they will also repair the ring to its original state. They put me right at ease when I came in flustered and I know the ring is in good hands for the repair.

Arlington Coin & Watchworks is my go to place for watch repair and battery replacement. Courteous…read moreservice and efficient resolution of issues for my watch collection. While it is not my emphasis, I do note that they also appear service a rather vibrant coin collecting community as well. And also do appear to deal in antiques and collectibles to an extent. As previously stated, watches are my focus, but if these things are of interest to you. It might be a place to check out. Ample parking is available in the spacious lot of this point strip mall. There are several restaurants nearby if you're looking to get a bite to eat while making your visit here. It is also very near the Upper Arlington library.

I usually don't leave negative reviews every time something doesn't go my way, but this experience…read morewas bad enough that I feel people should know. I brought in a brand new watch just to have the band adjusted, which is a very simple job and supposedly took only a few minutes. However, when I checked the watch and tried to put it on, the size was correct but the clasp no longer closed properly something that worked perfectly before the adjustment. I came back to the store today, politely and without blaming anyone, just to explain what happened. The response I got was completely unacceptable. The person (owner) didn't even bother to get up from his chair to look at the watch and instead yelled from where he was sitting that I should buy another one because that watch is fake. I calmly explained that I wasn't accusing anyone and that the watch was working perfectly before the adjustment. His response was to repeat, in the same rude tone, that the watch was fake and that I should buy another one. Extremely unprofessional and very disrespectful customer service. I have no idea what kind of people they hire here, but I will never come back not even if it were free and I definitely would not recommend this place to anyone. If you value your money, your time, and basic respect, take your watch somewhere else.