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    Wm Werkhaven and Son

    3.8 (4 reviews)
    Closed 8:30 am - 4:00 pm

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    Response time

    2 hours

    Response rate

    100%

    Services - Wm Werkhaven and Son

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    5 More Services

    Jewelry reshaping or resizing

    Jewelry restoration

    Jewelry stone setting

    Watch cleaning

    Watch part repair

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    17 years ago

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    14 years ago

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    Lynn W.

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    14 years ago

    Great service. Wonderful watch repair. Very reasonable prices on jewelers tools and supplies.

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    Ask the Community - Wm Werkhaven and Son

    Arlington Coin & Watchworks - Clasp doest close after the repair

    Arlington Coin & Watchworks

    (42 reviews)

    $$

    Arlington Coin & Watchworks is my go to place for watch repair and battery replacement. Courteous…read moreservice and efficient resolution of issues for my watch collection. While it is not my emphasis, I do note that they also appear service a rather vibrant coin collecting community as well. And also do appear to deal in antiques and collectibles to an extent. As previously stated, watches are my focus, but if these things are of interest to you. It might be a place to check out. Ample parking is available in the spacious lot of this point strip mall. There are several restaurants nearby if you're looking to get a bite to eat while making your visit here. It is also very near the Upper Arlington library.

    I usually don't leave negative reviews every time something doesn't go my way, but this experience…read morewas bad enough that I feel people should know. I brought in a brand new watch just to have the band adjusted, which is a very simple job and supposedly took only a few minutes. However, when I checked the watch and tried to put it on, the size was correct but the clasp no longer closed properly something that worked perfectly before the adjustment. I came back to the store today, politely and without blaming anyone, just to explain what happened. The response I got was completely unacceptable. The person (owner) didn't even bother to get up from his chair to look at the watch and instead yelled from where he was sitting that I should buy another one because that watch is fake. I calmly explained that I wasn't accusing anyone and that the watch was working perfectly before the adjustment. His response was to repeat, in the same rude tone, that the watch was fake and that I should buy another one. Extremely unprofessional and very disrespectful customer service. I have no idea what kind of people they hire here, but I will never come back not even if it were free and I definitely would not recommend this place to anyone. If you value your money, your time, and basic respect, take your watch somewhere else.

    Diamond Cellar

    Diamond Cellar

    (147 reviews)

    $$$

    Easton

    I had an excellent experience working with Don at the Diamond Cellar Easton during my Rolex…read moreDay-Date purchase on 5/2. Don was professional, knowledgeable, and genuinely welcoming from start to finish. He took the time to answer all my questions, explained the details of the watch thoroughly, and made the entire process feel comfortable and enjoyable rather than pressured. What stood out most was his communication and attention to detail. He treated the purchase with the significance it deserves and made sure everything was handled smoothly. Buying a Day-Date is a special milestone, and Don helped make the experience memorable in the best way possible. I truly appreciate the level of service he provided and would highly recommend working with Don and the Diamond Cellar to anyone looking for a luxury watch purchase experience that feels personal, respectful, and first-class.

    After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

    Wm Werkhaven and Son - watch_repair - Updated May 2026

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