This is a long overdue review for a Mena Tours & agency. My wife & I were planning a trip for our…read more25th wedding anniversary back 12/2021 to one of our bucket lists to Barcelona Spain. Usually I would plan our trips but I was having some issues planning because of Covid restrictions & multiple locations. We noticed that Mena Travel had a small advertisement on the back of the church bulletin w/a contact on the ad. Jon/Juan was our go to for Mena Travel. While we didn't book our entire trip through Mena Travel Juan was able to help us w/a number of things that proved to be very helpful. We were going to Spain for 9 days & decided to split our time between Madrid & Barcelona. Jon mentioned that Iberia flew directly from Chicago to Madrid. We did book the airfare through Mena. One of the problems I have w/looking for hotels is not knowing the geography of the cities we're going to. Juan was very helpful w/offering us a number of locations in both Madrid & Barcelona leaving it up to us to pick our choice. Both locations ended up being centrally located in the downtown areas of Madrid & Barcelona. Since Juan lived in Barcelona for 2 years his knowledge of the city proved to be very helpful. He gave me a couple of suggestions for our 25th Anniversary dinner on 12/01/2021. The restaurant I selected based on his recommendation was an awesome place in The Gothic Section of Barcelona called Brugarol. (See my review)

This review is for a trip booked in May 2024. We had about a month to plan a trip to Italy and…read morerealized we needed professional help. With such little time, we sheepishly asked Mena if they could help. We worked with Angel who, from my point of view, worked miracles. He helped us plan a twelve day trip, Milan, Florence, and Chianti. Including hotel stays, a tour app (Viator, we loved this and used it for 5 different tours, all of which were incredible - walked to the top (the VERY top) of the Bruneschelli's Dome in Florence, a wonderful walking tour in Milan starting with the Last Supper and traipsing through Milan exploring the historical context in which it was painted. Our trip included a rental car, wonderful hotels, and tickets on the Frecciarosa. No private tours, or private restaurant/wine/cooking/art. Just an incredible, special, beautiful experience from start to end. Thank you, Angel.

I used DaKao to book my flight from Chicago to Paris…read more I never stepped foot into the office so all communications were via phone and email. They reply promptly. Was a little sketched when they asked for cash, because "this type of ticket does not allow credit card payment", but called the airline and my reservation was confirmed. I think her name was Thao? - but anyway, she was able to fit all my criteria with dates, time, type of aircraft, seat, price, etc etc.

I have worked with Dakao Travel for many years for the purchase of airline tickets to Asia, mainly…read moreVietnam. Most often, Ms. Thoa is able to find a decent flight schedule and lower fare vs. what I am able to locate. This company is GREAT, I truly appreciate all they have done for my travelers over the years and will continue to utilize their services in the future. D. McDermott Epworth, IA 52045

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet Kan-do! Don't hesitate to let her search for a quote for you, what have you got to lose? Not…read moremoney! She just saved us 3K to fly my family of 5 to Australia this Christmas. Thanks Janet! Stellar job

I could not wait to give my review for my awesome travel agent Aimee. She went above and beyond to…read moreinsure that my vow renewal was all that I dreamed of....Aimee is such a pleasure to work with. She was very attentive to the needs of my guest as well as my husband and I. My guest raved about Aimee while we were on the trip. They kept asking me how did I find her and said that they we excited about using her for their future trips. When I first talked to Aimee and gave her my ideas she took them and ran with them. She was so knowledgeable about everything concerning our trip to Mexico. My guest and I stayed at the El Dorado Casitas, Royale, and Generations. We loved the resort and couldn't have been happier with the wedding planners and coordinators. Thanks you so much Aimee it was a pleasure working with you and I look forward to working with you in the future. If I could give you 10 stars I would because you were awesome. aimee@myislandgetaways.com

Thanks to Aimee Moore my husband and I had a wonderful time on our weddingmoon at Sandals Grande…read moreRiviera in Ocho Rios. Jamaica. The Sandals resort was amazing and having the butler made the experience very enjoyable and romantic.  I have been recommending My Island Getaways to all our friends and family and now as we love Sandals/Beaches I am sure you will hear from us in the future. Thank you, thank you, thank you! Erica & Mathieu Maze

Thank you to the five Star Dream Team!!!! King, Robert,…read moreBen, and Naa. You guys made our trip memorable. Thank you for sharing our history, keeping us safe, being on time for our tours, and making us feel that we were truly welcomed. God Bless Art and Peggy Jones

Pleasant travel is the only place that I trust with my travel plans. I have been buying from them…read morefor the past 25 years and I have never had an issue. The staff is nice and they all treat me like family! I would definitely recommend them! they are the best in Chicago!!

The company name should be UN-PLEASANT TRAVEL. I had the displeasure of having Asma as my agent…read more She informed my wife and I about our travel plans, when we realized her mistake and brought it up. SHE STARTED YELLING AT ME AND MY WIFE. It is sad because the company is great, but Asma gives them a bad name with her bad character We ended up having to stay on the phone with Emirates for over 5 hours because of this, including having to rearrange all our plans. I suggest the company should get rid of Asma or teach her manners and professionlism. Until then, I will be recommending my friends and family to use a different agency * If the manager/owner contacts me about this issue, I will gladly update my review

We just got back from a trip Shannon planned from down under endeavors for my husband,son and I to…read moreAustralia and New Zealand.. we had an amazing time because it was so well planned and thought out .. we never ran into any issues and Felt every day we were doing something alittle different and fun for us all.. loved all of our hotels, Excursions and especially the people we met along the way.. we will definitely use Shannon and down under endeavors again:):):)):!

KEEP IN MIND: They are LUXURY travel planners. They don't do "cheap". They can work within your…read morebudget but will try to do so comfortably and conveniently so you receive the best impression and services at your destination. FOR CONTEXT: We started planning our trip to Australia/New Zealand from LA in 2015. We spent about $9K for two people including several flights (internationally and 4 domestically), lodging, excursions,some food, and some souvenirs. Laura was our planner and she was great! We are so grateful to have found and gone with DUE for planning. At first, we were unsure of the value we were getting through going with them. We've seen friends plan their vacations through their own research and on a budget which made us second guess what we were doing. But during and after this trip we realized and appreciated the service provided. We know that we wouldn't have chosen some of the hotels or excursions we stayed/did based on individual price if we planned ourselves-- our Queenstown helicopter ride for example which we LOVED. Having land and airfare bundled together for 2 people didn't sound as "bad" and we felt like the price was worth was we got. I'm sure we were saved significant money, getting us the best value for our dollar, through their partnerships and discounts Third, they are the experts! We wouldn't have known what to REALLY do or how to order the trip, etc. It saved the stress of booking/confirming/logistics and allowed us to just enjoy traveling from place to place, checking in/out, and ensuring we were on time for our appointments. DUE made it EASY! Plus we were not stuck with the typical sightseeing, walking aimlessly, shopping.. we had experiences-- unique ones! Lastly, communication was great. Very responsive, especially to my changes and questions. Overall, we are very happy working with DUE and highly recommend them for any travel to their destinations. They also have partners that work in Asia/Africa. Like I said-- LUXURY travel so it's perfect for honeymooners, retirees, and any family willing to splurge a bit. NO CHEAP here.

My experience with them was I felt we "barely made it" - and this was mostly due to the…read moreunreliability of the land travel component of the trip. The driver did not show up for pickup at the airport and when contact was eventually made thru an airport worker phone, said I should install the local SIM to communicate with him. Traveling is already a headache without any irregularities; you definitely don't need stuff like this to make it even more difficult

Very professional, helpful, and understanding staff. They went above and beyond to help me save a…read morecouple hundred dollars on my ticket to India on a short notice. The owner himself took the time to explain the answers to my questions. The agent that helped me find the very good price on a ticket to India during the peak time, he made sure that all my questions answered and gave me his contact information for any further questions that may arise. The best place to shop if you looking for any tickets on a short notice, hackle free prices and, professionals that genuinely care about customer service.

DON'T GO HERE! Sent my passport in to get a visa to Vietnam, it took over a month. Kyle told us it…read morewould be about a week and whenever we called he wasn't in his office. ON TOP OF THAT...he lost my passport and didn't even refund or make me satisfied in anyway. So I had to travel three hours out my current location to get a new passport and pay extra because it was getting close to my flight date and I still didn't have a passport.

BUYER BEWARE!!!! Today, I received a call from the "loss prevention" national office of Office…read moreDepot. They were warning me of a possible identity/credit card theft, using my credit card number, to make a $249.99 purchase of a Barnes and Noble Nook and have it delivered to their business. I live in Ohio. I have never dealt with this company in my life. I have not visited Chicago since 2005. About one hour after receiving the call, I received an email stating that my card had purchased the above item, but that it was going to be sent to Nguyen Travel aka AZA Travel at 5027 North Broadway, Chicago, Il 60640. I was able to find the telephone number of this business and called them to ask if they could confirm that someone in the company ordered this item from Office Depot. Little did I know, I was speaking to the owner. After putting me on hold for about 3 minutes he confirmed that someone in his company had purchased the "Nook." Someone in this company committed a criminal act and used my identity to do it. All I can say is...Buyer Beware!!!!