This was the reply to my comment…read more.. We took out 24 months warranty on the device!! We went in to the Coventry store to be told it was the plug that was wrong!! The second time we went in we where told it was the input from the charger to the device that was broken and it was because of wear and tare!! and the store refused to fix it. We have had the device 3 months and paid extra for the 24 months cover!!.. the store refused to replace or repair the dev, and your head office would over rules the stupidity of the store manager. I believe this goes against consumer rights, and I'll be taking it further. Your comment is not helpful as I clearly said we took out the extra cover!!!!! You refused to honour it. Feel free to message me directly to resolve this matter, and to put right your terrible customer service Robin Wordingham

disgusting customer service…read more lied about a fault on my son's tablet on our first visit. then on the second visit they refused to fix the charger socket that is faulty des the fact we have a 24 month warranty that's only 5 months old.. made a complaint to their head office and they backed up the store manager even though he blatantly lied. I'll never shop their again.